11 Replies Latest reply: Apr 15, 2012 8:23 AM by vegan RSS

Need Help w/ "Secure Erase"

phaT-X Community Member
Currently Being Moderated

Ok, I am trying to finish my AMD FX Zambezi system build, I wanted to securely erase my Intel 320 SSD so I could add it to my new system and start installing Win7 on it. I know that the Intel 320 SSD has to be set as a secondary drive and can not be bootable. It currently is set to my secondary drive now and Win7 is no longer on it, however I still can not securely erase it. See below..

 

1) First issue was, it was showing "seperate partitions" on it, the main drive partition and then another "100 mb system reserve" partition, no matter what though, I can not delete or do anything else to this "100 mb system reserve" section.

 

2) Next, I booted from my Win7 CD and went into the install / format options, I then selected all partitions associated with my Intel SSD and "deleted them" then booted back up from my VelociRaptor, however.. guess what re-appeared? The "100 mb system reserve" partition.

 

I have successfully securely erased this Intel 320 SSD before, but I can not remember the exact steps I took, I also do not recall this 100 mb system reserve showing up. I know if I just put this Intel 320 SSD in my new system and start installing Win7 that during the bootup process it will show two Windows 7 OS's to choose from, even though one no longer exists and that is annoying.

 

Any ideas what I am doing wrong? If my Intel SSD is a "secondary drive" now and no longer has Windows 7 on it ... how the heck can I securely erase it with the Intel SSD toolbox?

 

I am at the point to where I am just going to format it with Windows 7 and be done with it .. not sure how badly that will effect the drive or not, but I am getting annoyed. I do not see why Intel just does not make this simplier, by that I mean putting a CD / DVD in with each SSD they sell that will allow you to securely erase the drive each time you want to format it and re-install Windows?!?

  • 1. Re: Need Help w/ "Secure Erase"
    vegan Community Member
    Currently Being Moderated
  • 2. Re: Need Help w/ "Secure Erase"
    phaT-X Community Member
    Currently Being Moderated

    Hmmm... you think the "8mb bug issue" is related to the "100 mb system reserve" I have (had)?

     

    I am not sure if this is normal or not, but I figured out why the 100 mb system reserve was on my Intel 320 SSD. When I put my Veloci-Raptor back in my PC to use as my primary drive so I could be able to securely erase my Intel SSD, Windows 7 was reserving setup files to my Intel SSD during the installation of Windows 7 on my Raptor.

     

    To get around this.. I simply rebooted again from the Win7 disc, deleted "ALL" partitions shown (both SSD and Raptor), shutdown my PC and unhooked my SSD drive then booted back up and started the Win7 installation on the Raptor. Once I booted up into Windows I then plugged my Intel SSD back up and finally it showed up as a single partitioned drive!!!

     

    However... now I've run into problem #2 and have followed Intel's wonderful instructions to the letter, and nothing but FAIL, FAIL, FAIL!

     

    Intel SSD Toolbox states that "ATA Security is enabled" and will not allow me to securely erase the drive, I remember going through this with my X-25M Intel SSD. Normally you unplug the Sata cable from the Intel SSD and then plug it back up (while the Intel Toolbox is running), then refresh and securely erase. Problem is ... this is NOT working with my Intel 320 SSD, when I unplug the Sata cable and then plug it back in, "ATA Security" is still ENABLED. I can not get ATA security to disable. I am so irritated right now I feel like smashing it!!! I've tried the following...

     

    1) Of course, Intel's instructions of having the Intel SSD Toolbox running, unplugging the Sata cable to power cycle the SSD, then plugging it back in and refreshing the Intel SSD Toolbox. Unfortunately... is not working, security is still enabled.

     

    2) Then I figured maybe it is because I did not install the AMD AHCI motherboard drivers because I was just using this Raptor to be able to access and erase my Intel SSD, so I installed the AMD AHCI drivers, rebooted and tried again, but still security is enabled and will not disabled when power cycling the SSD.

     

    3) Then I shutdown my PC, unplugged the Intel SSD Sata cable, started up and went into my BIOS, I then set my Sata controllers #5 and #6 back to IDE mode, saved changes started up and tried the process again. I was hoping that in IDE mode that either the ATA security would be non-existent or would atleast disabled, but still it showed up as enabled and will not disable.

     

    Now I've switched all my Sata controllers back to AHCI mode and am trying to figure out "how to disable ATA security" on my Intel 320 series SSD drive. I have spent hours trying to do one simple task >> "securely erase my SSD drive". This is ridiculous!

     

    I have done this before without any issues at all, however I can't recall if it was on my "Intel X-25M 120gb" SSD that worked fine or if I did it on my "Intel 320 series 120gb" SSD as well. I just don't remember. I am starting to think that when I switched from my Intel X-25M to the 320 series, that when I installed WIndows 7 on it when I got it, that I've never re-installed Windows on it, hence this will be the first time I've tried to securely erase the 320 series, but I am not positive about that.

     

    Is there a issue with "securely erasing" / "ata security not disabling" on the Intel 320 series SSD drives? I am starting to think this is the first time I've tried securely erasing the 320 series and that there must be some issue I am not aware of. So now I am in the process of "searching for information" about the Intel 320 Series SSD drive / ATA security / Securely Erasing .. my search will include here and google.com. Hopefully a fix / work-around will present itself.

     

    ** Now ... the link you provided for the latest firmware update on select Intel SSD drives, seeing the date of 09/01/2011 lets me know that I surely have the previous firmware version, because I've had this SSD installed and running since the beginning of 2011. Question is, will it do anything about my current issue or not? Other than this.. my 320 series SSD runs fine and I sure hate to mess that up....

  • 3. Re: Need Help w/ "Secure Erase"
    vegan Community Member
    Currently Being Moderated

    try the HD erase tool

  • 4. Re: Need Help w/ "Secure Erase"
    Greg0r Community Member
    Currently Being Moderated

    HDDerase (and every other software) will not work in this case because the Intel SSD Toolbox set a password which just Intel knows and HDDerase will ask for exactly this password to do an erase.

    Even if you power cycle the SSD it will just reset the "LOCK" counter, not the ATA SECURITY.

    Same situation as i´ve posted a few weeks ago with my own X-25E: http://communities.intel.com/thread/24977

  • 5. Re: Need Help w/ "Secure Erase"
    lethalwp Community Member
    Currently Being Moderated

    Hi,

     

    Just for information, i hope it will help you or help others.

    After a failed secure erase, my intel ssd x25g2 80GB got "locked" with a password i didn't give (by the intel ssd toolbox).

     

    I've tried many things that i've googled, i've chatted with an intel support, they told me to call my national support & rma the drive. But i didn't gave up.  I finally found the master password (or the user password?) that got setup, it simply was 'password'.  that unlocked my drive,  (in ide-compatibility mode) did the linux procedure with hdparm to unlock, relock & securely erase ( with hdparm   there are threads about this).  It worked,  and got my intel ssd back working =)

     

     

     

    i wanted to share the "hidden password", hope it will help

    greetz

    JY

  • 6. Re: Need Help w/ "Secure Erase"
    john730 Community Member
    Currently Being Moderated

    Thanks a lot! I got my problem solved!))

  • 7. Re: Need Help w/ "Secure Erase"
    vegan Community Member
    Currently Being Moderated

    That 100MB partition located at the front of the disk is the Windows 7 boot. Typically that is a hidden partition and it should be ignored and left alone.

     

    The SSD problem is different where the drive reports a small capacity and is locked out. The secure erase generally can recover this but all data is lost. Hope you had a backup.

  • 8. Re: Need Help w/ "Secure Erase"
    Greg0r Community Member
    Currently Being Moderated

    Were did you find the user password (master password would be longer than eight characters)? I´ve tried it on different PC´s with my locked X25-E, but i´m still not able to unlock it, because of an invalid password.

    Seems different versions of the Intel SSD Toolbox set different passwords ....

  • 9. Re: Need Help w/ "Secure Erase"
    vegan Community Member
    Currently Being Moderated

    try "password" without the quotes

  • 10. Re: Need Help w/ "Secure Erase"
    Greg0r Community Member
    Currently Being Moderated

    that´s what i did

  • 11. Re: Need Help w/ "Secure Erase"
    vegan Community Member
    Currently Being Moderated

    unfortunately your SSD is toast, send it back for a replacement,get a return material authorization (RMA) from Intel

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