6 Replies Latest reply on Oct 26, 2011 4:08 PM by Salem_Intel

Intel DH67VR Desktop Getting Freezed Continuously

ckarvnd Oct 6, 2011 12:38 AM

Hi I am Aravind,

I am facing a strange problem with my new system.It's based on Intel DH67VR.My system freezes during anyone of these events

1)Either during startup and immediately after launching a program

2)Freezes in between playing a video with strange sound

3)While opening browser and tying an URL

4)While navigating using a mouse

I have replaced the RAM module 4 times and tried two different brands and no relief.Also reformatted my system and loaded Windows xp professional SP3 with minimal applications,still unstable.

Given below are the details which I have extracted using Everest.Any suggestion to rectify the issue is highly appreciable

If further information need to be provided,please let me know

Computer Type	ACPI Multiprocessor PC
		Operating System	Microsoft Windows XP Professional
		OS Service Pack	Service Pack 3
		Internet Explorer	8.0.6001.18702 (IE 8.0)
		DirectX	4.09.00.0904 (DirectX 9.0c)

Motherboard:
	CPU Type	DualCore , 3100 MHz (31 x 100)
	Motherboard Name	Unknown
	Motherboard Chipset	Unknown
	System Memory	3495 MB
	DIMM3: Corsair CMV4GX3M1A1333C9	4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (6-6-6-16 @ 444 MHz)
	BIOS Type	AMI (02/15/11)

Display:
		Video Adapter	Intel(R) HD Graphics Family (1024 MB)
		Video Adapter	Intel(R) HD Graphics Family (1024 MB)
		Monitor	Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) [22" LCD] (HMAS600517)
		Monitor	Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) [22" LCD] (HMAS600517)

	Multimedia:
		Audio Adapter	Creative Audigy SE (SB0570) Sound Card

	Storage:
		IDE Controller	Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08
		IDE Controller	Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
		Disk Drive	ST2000DL003-9VT166 (1863 GB, IDE)
		Optical Drive	TSSTcorp CDDVDW SH-222AB
		SMART Hard Disks Status	OK

Input:
	Keyboard	Logitech HID-Compliant Keyboard
	Mouse	Logitech HID-compliant Cordless Mouse

Peripherals:
	Printer	Microsoft XPS Document Writer
	Printer	PrimoPDF
	Printer	Send To OneNote 2007
	USB1 Controller	NEC uPD720200 USB 3.0 Host Controller
	USB2 Controller	Intel Cougar Point PCH - USB EHCI #1 Controller
	USB2 Controller	Intel Cougar Point PCH - USB EHCI #2 Controller
	USB Device	American Power Conversion USB UPS
	USB Device	Generic USB Hub
	USB Device	Generic USB Hub
	USB Device	Unknown Device
	USB Device	USB Composite Device
	USB Device	USB Human Interface Device
	USB Device	USB Human Interface Device
	Battery	APC Battery BackUP

DMI:
	DMI BIOS Vendor	Intel Corp.
	DMI BIOS Version	BLH6710H.86A.0104.2011.0215.1516
	DMI System Manufacturer
	DMI System Product
	DMI System Version
	DMI System Serial Number
	DMI System UUID	B3E60ACA-85D311E0-B4C17071-BCD4EF1B
	DMI Motherboard Manufacturer	Intel Corporation
	DMI Motherboard Product	DH67VR
	DMI Motherboard Version	AAG27177-201
	DMI Motherboard Serial Number	BTVR120001DR
	DMI Chassis Manufacturer
	DMI Chassis Version
	DMI Chassis Serial Number
	DMI Chassis Asset Tag
	DMI Chassis Type	Desktop Case

[ BIOS ]

	BIOS Properties:
		Vendor	Intel Corp.
		Version	BLH6710H.86A.0104.2011.0215.1516
		Release Date	02/15/2011
		Size	1024 KB
		Boot Devices	Floppy Disk, Hard Disk, CD-ROM
		Capabilities	Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
		Supported Standards	DMI, ACPI
		Expansion Capabilities	PCI, USB

Motherboard Properties:
	Manufacturer	Intel Corporation
	Product	DH67VR
	Version	AAG27177-201
	Serial Number	BTVR120001DR

Processor Properties:
	Manufacturer	Intel Corporation
	Version	Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz
	Serial Number	To Be Filled By O.E.M.
	Asset Tag	To Be Filled By O.E.M.
	Part Number	To Be Filled By O.E.M.
	External Clock	100 MHz
	Maximum Clock	4000 MHz
	Current Clock	3100 MHz
	Type	Central Processor
	Voltage	1.7 V
	Status	Enabled
	Socket Designation	LGA1155
	HTT / CMP Units	1 / 2

[ Caches / L1-Cache ]

	Cache Properties:
		Type	Internal
		Status	Enabled
		Operational Mode	Write-Back
		Associativity	8-way Set-Associative
		Maximum Size	32 KB
		Installed Size	32 KB
		Error Correction	None
		Socket Designation	L1-Cache

[ Caches / L2-Cache ]

	Cache Properties:
		Type	Internal
		Status	Enabled
		Operational Mode	Varies with Memory Address
		Associativity	8-way Set-Associative
		Maximum Size	512 KB
		Installed Size	512 KB
		Error Correction	None
		Socket Designation	L2-Cache

[ Caches / L3-Cache ]

	Cache Properties:
		Type	Internal
		Status	Enabled
		Maximum Size	3072 KB
		Installed Size	3072 KB
		Error Correction	None
		Socket Designation	L3-Cache

[ Memory Devices / DIMM3 ]

	Memory Device Properties:
		Form Factor	DIMM
		Type Detail	Synchronous
		Total Width	64-bit
		Data Width	64-bit
		Device Locator	DIMM3
		Bank Locator	DIMM3
		Manufacturer	A1_Manufacturer0
		Serial Number	A1_SerNum0
		Asset Tag	A1_AssetTagNum0
		Part Number	Array1_PartNumber0

[ Memory Devices / DIMM1 ]

	Memory Device Properties:
		Form Factor	DIMM
		Type Detail	Synchronous
		Total Width	64-bit
		Data Width	64-bit
		Device Locator	DIMM1
		Bank Locator	DIMM1
		Manufacturer	A1_Manufacturer1
		Serial Number	A1_SerNum1
		Asset Tag	A1_AssetTagNum1
		Part Number	Array1_PartNumber1

[ Memory Devices / DIMM4 ]

	Memory Device Properties:
		Form Factor	DIMM
		Type Detail	Synchronous
		Size	4096 MB
		Speed	1333 MHz
		Total Width	64-bit
		Data Width	64-bit
		Device Locator	DIMM4
		Bank Locator	DIMM4
		Manufacturer	Corsair
		Serial Number	00000000
		Asset Tag	A1_AssetTagNum2
		Part Number	CMV4GX3M1A1333C9

[ Memory Devices / DIMM2 ]

	Memory Device Properties:
		Form Factor	DIMM
		Type Detail	Synchronous
		Total Width	64-bit
		Data Width	64-bit
		Device Locator	DIMM2
		Bank Locator	DIMM2
		Manufacturer	A1_Manufacturer3
		Serial Number	A1_SerNum3
		Asset Tag	A1_AssetTagNum3
		Part Number	Array1_PartNumber3

[ System Slots / J6B2 ]

	System Slot Properties:
		Slot Designation	J6B2
		Type	PCI-E x1
		Usage	Empty
		Data Bus Width	x16
		Length	Long

[ System Slots / PCI Slot ]

	System Slot Properties:
		Slot Designation	PCI Slot
		Type	PCI
		Usage	In Use
		Data Bus Width	32-bit
		Length	Short

[ System Slots / PCIeSlot ]

	System Slot Properties:
		Slot Designation	PCIeSlot
		Type	PCI-E x2
		Usage	Empty
		Data Bus Width	x1
		Length	Short

[ System Slots / PCIeSlot ]

	System Slot Properties:
		Slot Designation	PCIeSlot
		Type	PCI-E x2
		Usage	Empty
		Data Bus Width	x1
		Length	Short

[ Port Connectors / PS2Mouse ]

	Port Connector Properties:
		Port Type	Mouse Port
		Internal Reference Designator	J1A1
		Internal Connector Type	None
		External Reference Designator	PS2Mouse
		External Connector Type	PS/2

[ Port Connectors / Keyboard ]

	Port Connector Properties:
		Port Type	Keyboard Port
		Internal Reference Designator	J1A1
		Internal Connector Type	None
		External Reference Designator	Keyboard
		External Connector Type	PS/2

[ Port Connectors / TV Out ]

	Port Connector Properties:
		Internal Reference Designator	J2A1
		Internal Connector Type	None
		External Reference Designator	TV Out
		External Connector Type	Mini-Centronics Type-14

[ Port Connectors / COM A ]

	Port Connector Properties:
		Port Type	Serial Port 16550A Compatible
		Internal Reference Designator	J2A2A
		Internal Connector Type	None
		External Reference Designator	COM A
		External Connector Type	DB-9 pin male

[ Port Connectors / Video ]

	Port Connector Properties:
		Port Type	Video Port
		Internal Reference Designator	J2A2B
		Internal Connector Type	None
		External Reference Designator	Video
		External Connector Type	DB-15 pin female

[ Port Connectors / USB1 ]

	Port Connector Properties:
		Port Type	USB
		Internal Reference Designator	J3A1
		Internal Connector Type	None
		External Reference Designator	USB1
		External Connector Type	USB

[ Port Connectors / USB2 ]

	Port Connector Properties:
		Port Type	USB
		Internal Reference Designator	J3A1
		Internal Connector Type	None
		External Reference Designator	USB2
		External Connector Type	USB

[ Port Connectors / USB3 ]

	Port Connector Properties:
		Port Type	USB
		Internal Reference Designator	J3A1
		Internal Connector Type	None
		External Reference Designator	USB3
		External Connector Type	USB

[ Port Connectors / J9A1 - TPM HDR ]

	Port Connector Properties:
		Internal Reference Designator	J9A1 - TPM HDR
		External Connector Type	None

[ Port Connectors / J9C1 - PCIE DOCKING CONN ]

	Port Connector Properties:
		Internal Reference Designator	J9C1 - PCIE DOCKING CONN
		External Connector Type	None

[ Port Connectors / J2B3 - CPU FAN ]

	Port Connector Properties:
		Internal Reference Designator	J2B3 - CPU FAN
		External Connector Type	None

[ Port Connectors / J6C2 - EXT HDMI ]

	Port Connector Properties:
		Internal Reference Designator	J6C2 - EXT HDMI
		External Connector Type	None

[ Port Connectors / J3C1 - GMCH FAN ]

	Port Connector Properties:
		Internal Reference Designator	J3C1 - GMCH FAN
		External Connector Type	None

[ Port Connectors / J1D1 - ITP ]

	Port Connector Properties:
		Internal Reference Designator	J1D1 - ITP
		External Connector Type	None

[ Port Connectors / J9E2 - MDC INTPSR ]

	Port Connector Properties:
		Internal Reference Designator	J9E2 - MDC INTPSR
		External Connector Type	None

[ Port Connectors / J9E4 - MDC INTPSR ]

	Port Connector Properties:
		Internal Reference Designator	J9E4 - MDC INTPSR
		External Connector Type	None

[ Port Connectors / J9E3 - LPC HOT DOCKING ]

	Port Connector Properties:
		Internal Reference Designator	J9E3 - LPC HOT DOCKING
		External Connector Type	None

[ Port Connectors / J9E1 - SCAN MATRIX ]

	Port Connector Properties:
		Internal Reference Designator	J9E1 - SCAN MATRIX
		External Connector Type	None

[ Port Connectors / J9G1 - LPC SIDE BAND ]

	Port Connector Properties:
		Internal Reference Designator	J9G1 - LPC SIDE BAND
		External Connector Type	None

[ Port Connectors / J8F1 - UNIFIED ]

	Port Connector Properties:
		Internal Reference Designator	J8F1 - UNIFIED
		External Connector Type	None

[ Port Connectors / J6F1 - LVDS ]

	Port Connector Properties:
		Internal Reference Designator	J6F1 - LVDS
		External Connector Type	None

[ Port Connectors / J2F1 - LAI FAN ]

	Port Connector Properties:
		Internal Reference Designator	J2F1 - LAI FAN
		External Connector Type	None

[ Port Connectors / J2G1 - GFX VID ]

	Port Connector Properties:
		Internal Reference Designator	J2G1 - GFX VID
		External Connector Type	None

[ Port Connectors / J1G6 - AC JACK ]

	Port Connector Properties:
		Internal Reference Designator	J1G6 - AC JACK
		External Connector Type	None

[ On-Board Devices / Intel(R) HD Graphics Device ]

	On-Board Device Properties:
		Description	Intel(R) HD Graphics Device
		Type	Video
		Status	Enabled

[ On-Board Devices / Intel(R) 82579LM Gigabit Network Device ]

	On-Board Device Properties:
		Description	Intel(R) 82579LM Gigabit Network Device
		Type	Ethernet
		Status	Enabled

[ DIMM3: Corsair CMV4GX3M1A1333C9 ]

	Memory Module Properties:
		Module Name	Corsair CMV4GX3M1A1333C9
		Serial Number	None
		Module Size	4 GB (2 ranks, 8 banks)
		Module Type	Unbuffered DIMM
		Memory Type	DDR3 SDRAM
		Memory Speed	DDR3-1333 (667 MHz)
		Module Width	64 bit
		Error Detection Method	None

	Memory Timings:
		@ 666 MHz	9-9-9-24 (CL-RCD-RP-RAS) / 34-107-5-10-5-5 (RC-RFC-RRD-WR-WTR-RTP)
		@ 592 MHz	8-8-8-22 (CL-RCD-RP-RAS) / 30-95-5-9-5-5 (RC-RFC-RRD-WR-WTR-RTP)
		@ 444 MHz	6-6-6-16 (CL-RCD-RP-RAS) / 23-72-4-7-4-4 (RC-RFC-RRD-WR-WTR-RTP)

	Memory Module Features:
		Auto Self Refresh	Not Supported
		Extended Temperature Range	Supported
		Extended Temperature Refresh Rate	Not Supported
		On-Die Thermal Sensor Readout	Not Supported

	Memory Module Manufacturer:
		Company Name	Corsair Memory, Inc.
		Product Information	http://www.corsairmemory.com/products/xms_home.aspx

BIOS Properties:
	BIOS Type	AMI
	BIOS Version	BLH6710H.86A.0104.2011.0215.1516
	System BIOS Date	02/15/11
	Video BIOS Date	10/03/10

BIOS Manufacturer:
	Company Name	American Megatrends Inc.
	Product Information	http://www.ami.com/amibios
	BIOS Upgrades	http://www.esupport.com/biosagent/index.cfm?refererid=40

Common Controls	6.00
		Internet Explorer	8.0.6001.18702 (IE 8.0)
		Outlook Express	6.00.2900.5512 (xpsp.080413-2105)
		Windows Media Player	11.0.5358.4826 (WMP_11.060419-0011)
		Windows Messenger	4.7.3001
		MSN Messenger	-
		Internet Information Services (IIS)	-
		.NET Framework	4.0.30319.1 built by: RTMRel
		Novell Client	-
		DirectX	4.09.00.0904 (DirectX 9.0c)
		OpenGL	5.1.2600.5512 (xpsp.080413-0845)
		ASPI	-

[ Intel(R) HD Graphics Family ]

	Video Adapter Properties:
		Device Description	Intel(R) HD Graphics Family
		Adapter String	Intel(R) HD Graphics 2000
		BIOS String	Intel Video BIOS
		Chip Type	Intel(R) HD Graphics Family
		DAC Type	Internal
		Memory Size	1024 MB

	Installed Drivers:
		igxprd32	6.14.10.5374

	Video Adapter Manufacturer:
		Company Name	Intel Corporation
		Product Information	http://www.intel.com/products/chipsets
		Driver Download	http://support.intel.com/support/graphics
		Driver Update	http://driveragent.com?ref=59

[ Intel(R) HD Graphics Family ]

	Video Adapter Properties:
		Device Description	Intel(R) HD Graphics Family
		Adapter String	Intel(R) HD Graphics 2000
		BIOS String	Intel Video BIOS
		Chip Type	Intel(R) HD Graphics Family
		DAC Type	Internal
		Memory Size	1024 MB

	Installed Drivers:
		igxprd32	6.14.10.5374

	Video Adapter Manufacturer:
		Company Name	Intel Corporation
		Product Information	http://www.intel.com/products/chipsets
		Driver Download	http://support.intel.com/support/graphics
		Driver Update	http://driveragent.com?ref=59

Monitor


[ Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) ]

	Monitor Properties:
		Monitor Name	Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital)
		Monitor ID	SAM0524
		Model	SyncMaster
		Monitor Type	22" LCD
		Manufacture Date	Week 23 / 2009
		Serial Number	HMAS600517
		Max. Visible Display Size	48 cm x 27 cm (21.7")
		Picture Aspect Ratio	16:9
		Horizontal Frequency	30 - 81 kHz
		Vertical Frequency	56 - 60 Hz
		Maximum Pixel Clock	170 MHz
		Maximum Resolution	1920 x 1080
		Gamma	2.20
		DPMS Mode Support	Active-Off

	Supported Video Modes:
		640 x 480	60 Hz
		800 x 480	60 Hz
		800 x 600	60 Hz
		1024 x 600	60 Hz
		1024 x 768	60 Hz
		1152 x 864	60 Hz
		1280 x 720	60 Hz
		1280 x 768	60 Hz
		1280 x 800	60 Hz
		1280 x 1024	60 Hz
		1366 x 768	60 Hz
		1400 x 1050	60 Hz
		1440 x 900	60 Hz
		1680 x 1050	60 Hz
		1920 x 1080	60 Hz

	Monitor Manufacturer:
		Company Name	Samsung
		Product Information	http://www.samsung.com/us/consumer/type/type.do?group=computersperipherals&type=monitors
		Driver Download	http://www.samsung.com/us/support/download/supportDownMain.do
		Driver Update	http://driveragent.com?ref=59

[ Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) ]

	Monitor Properties:
		Monitor Name	Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital)
		Monitor ID	SAM0524
		Model	SyncMaster
		Monitor Type	22" LCD
		Manufacture Date	Week 23 / 2009
		Serial Number	HMAS600517
		Max. Visible Display Size	48 cm x 27 cm (21.7")
		Picture Aspect Ratio	16:9
		Horizontal Frequency	30 - 81 kHz
		Vertical Frequency	56 - 60 Hz
		Maximum Pixel Clock	170 MHz
		Maximum Resolution	1920 x 1080
		Gamma	2.20
		DPMS Mode Support	Active-Off

	Supported Video Modes:
		640 x 480	60 Hz
		800 x 480	60 Hz
		800 x 600	60 Hz
		1024 x 600	60 Hz
		1024 x 768	60 Hz
		1152 x 864	60 Hz
		1280 x 720	60 Hz
		1280 x 768	60 Hz
		1280 x 800	60 Hz
		1280 x 1024	60 Hz
		1366 x 768	60 Hz
		1400 x 1050	60 Hz
		1440 x 900	60 Hz
		1680 x 1050	60 Hz
		1920 x 1080	60 Hz

	Monitor Manufacturer:
		Company Name	Samsung
		Product Information	http://www.samsung.com/us/consumer/type/type.do?group=computersperipherals&type=monitors
		Driver Download	http://www.samsung.com/us/support/download/supportDownMain.do
		Driver Update	http://driveragent.com?ref=59

PCI / PnP Audio


			Device Description	Type
			Creative Audigy SE (SB0570) Sound Card	PCI

OpenAL


OpenAL Properties:
	Vendor	Creative Labs Inc.
	Renderer	Software
	Version	OpenAL 1.0
	Device Name	DirectSound3D
	OpenAL DLL	0.991
	Creative OpenAL DLL	Not Present
	Wrapper DLL	Not Present
	Hardware Sound Buffers	62
	X-RAM	Not Present

OpenAL Extensions:
	AL_EXT_EXPONENT_DISTANCE	Supported
	AL_EXT_LINEAR_DISTANCE	Supported
	AL_EXT_OFFSET	Supported
	ALC_ENUMERATE_ALL_EXT	Not Supported
	ALC_ENUMERATION_EXT	Not Supported
	ALC_EXT_CAPTURE	Not Supported
	ALC_EXT_EFX	Not Supported
	EAX	Supported
	EAX2.0	Supported
	EAX3.0	Supported
	EAX3.0EMULATED	Supported
	EAX4.0	Supported
	EAX4.0EMULATED	Supported
	EAX5.0	Supported
	EAX-RAM	Supported

1. Re: Intel DH67VR Desktop Getting Freezed Continuously

Salem_Intel Oct 6, 2011 3:45 PM (in response to ckarvnd)

Hi,
Based on the tests done so far, I'd recommend the following:

1. Test with an officially, validated Operating System; see the following URL:

http://intel.com/support/motherboards/desktop/sb/CS-008326.htm

2. If the problem continues, even with a supported Operating System, try the following:
2.1. Enter the BIOS.
2.2. Once in the BIOS setup utility, press <F9> to restore BIOS default settings.
2.3. Reset any customized BIOS settings. Clear all DMI event logs by setting the option to "Enable", which is located in the Advanced/Event Log Configuration section of the BIOS Setup utility.
2.4. Press <F10> to save the new settings and reboot the system.

.
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2. Re: Intel DH67VR Desktop Getting Freezed Continuously

spearson Oct 10, 2011 12:42 AM (in response to Salem_Intel)

Also, if I am understanding this report, your memory is plugged in to the DIMM4 socket. I would recommend you move your memory stick to the DIMM1 socket...
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3. Re: Intel DH67VR Desktop Getting Freezed Continuously

Arnis Oct 16, 2011 4:08 AM (in response to ckarvnd)

Do You have IDU (Intel Desktop utilities installed)?
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4. Re: Intel DH67VR Desktop Getting Freezed Continuously

ckarvnd Oct 26, 2011 12:56 PM (in response to spearson)

Hi,

Still the issue persists.Is this a common problem with Intel H67 chipset

I have replaced wireless mouse with USB combo to check and the system freezes sporadically
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5. Re: Intel DH67VR Desktop Getting Freezed Continuously

ckarvnd Oct 26, 2011 12:56 PM (in response to Salem_Intel)

Hi,

I did all those points mentioned and still facing the same
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6. Re: Intel DH67VR Desktop Getting Freezed Continuously

Salem_Intel Oct 26, 2011 4:08 PM (in response to ckarvnd)

Hi,
If you even tried with an officially supported Operating System at no avail, I'd recommend contacting Intel via either phone (click here) or chat (click here) with the assembled system handy.
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