6 Replies Latest reply: Oct 26, 2011 4:08 PM by Salem_Intel RSS

    Intel DH67VR Desktop Getting Freezed Continuously

    ckarvnd

      Hi I am Aravind,

       

      I am facing a strange problem with my new system.It's based on Intel DH67VR.My system freezes during anyone of these events

       

      1)Either during startup and immediately after launching a program

      2)Freezes in between playing a video with strange sound

      3)While opening browser and tying an URL

      4)While navigating using a mouse

       

      I have replaced the RAM module 4 times and tried two different brands and no relief.Also reformatted my system and loaded Windows xp professional SP3 with minimal applications,still unstable.

       

      Given below are the details which I have extracted using Everest.Any suggestion to rectify the issue is highly appreciable

      If further information need to be provided,please let me know

       


      Computer Type  ACPI Multiprocessor PC



      Operating System  Microsoft Windows XP Professional



      OS Service Pack  Service Pack 3



      Internet Explorer  8.0.6001.18702 (IE 8.0)



      DirectX  4.09.00.0904  (DirectX 9.0c)

       


      Motherboard:



      CPU Type  DualCore , 3100 MHz (31 x 100)



      Motherboard Name  Unknown



      Motherboard Chipset  Unknown



      System Memory  3495 MB



      DIMM3: Corsair CMV4GX3M1A1333C9  4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz)  (6-6-6-16 @ 444 MHz)



      BIOS Type  AMI (02/15/11)

       

       

      Display:



      Video Adapter  Intel(R) HD Graphics Family (1024 MB)



      Video Adapter  Intel(R) HD Graphics Family (1024 MB)



      Monitor  Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) [22"  LCD] (HMAS600517)



      Monitor  Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital) [22"  LCD] (HMAS600517)


      Multimedia:



      Audio Adapter  Creative Audigy SE  (SB0570) Sound Card


      Storage:



      IDE Controller  Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA  Storage Controller - 1C08



      IDE Controller  Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA  Storage Controller - 1C00



      Disk Drive  ST2000DL003-9VT166 (1863 GB, IDE)



      Optical Drive  TSSTcorp CDDVDW  SH-222AB



      SMART Hard Disks Status  OK

       

       

      Input:



      Keyboard  Logitech HID-Compliant Keyboard



      Mouse  Logitech HID-compliant Cordless Mouse

       


      Peripherals:



      Printer  Microsoft XPS Document Writer



      Printer  PrimoPDF



      Printer  Send To OneNote 2007



      USB1 Controller  NEC uPD720200 USB 3.0 Host Controller



      USB2 Controller  Intel Cougar Point PCH - USB EHCI #1 Controller



      USB2 Controller  Intel Cougar Point PCH - USB EHCI #2 Controller



      USB Device  American Power Conversion USB UPS



      USB Device  Generic USB Hub



      USB Device  Generic USB Hub



      USB Device  Unknown Device



      USB Device  USB Composite Device



      USB Device  USB Human Interface Device



      USB Device  USB Human Interface Device



      Battery  APC Battery BackUP

       

      DMI:



      DMI BIOS Vendor  Intel Corp.



      DMI BIOS Version  BLH6710H.86A.0104.2011.0215.1516



      DMI System Manufacturer 



      DMI System Product 



      DMI System Version 



      DMI System Serial Number 



      DMI System UUID  B3E60ACA-85D311E0-B4C17071-BCD4EF1B



      DMI Motherboard Manufacturer  Intel Corporation



      DMI Motherboard Product  DH67VR



      DMI Motherboard Version  AAG27177-201



      DMI Motherboard Serial Number  BTVR120001DR



      DMI Chassis Manufacturer 



      DMI Chassis Version 



      DMI Chassis Serial Number 



      DMI Chassis Asset Tag 



      DMI Chassis Type  Desktop Case

       


      [ BIOS ]


      BIOS Properties:



      Vendor  Intel Corp.



      Version  BLH6710H.86A.0104.2011.0215.1516



      Release Date  02/15/2011



      Size  1024 KB



      Boot Devices  Floppy Disk, Hard Disk, CD-ROM



      Capabilities  Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS



      Supported Standards  DMI, ACPI



      Expansion Capabilities  PCI, USB

       


      Motherboard Properties:



      Manufacturer  Intel Corporation



      Product  DH67VR



      Version  AAG27177-201



      Serial Number  BTVR120001DR

       


      Processor Properties:



      Manufacturer  Intel Corporation



      Version  Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz



      Serial Number  To Be Filled By O.E.M.



      Asset Tag  To Be Filled By O.E.M.



      Part Number  To Be Filled By O.E.M.



      External Clock  100 MHz



      Maximum Clock  4000 MHz



      Current Clock  3100 MHz



      Type  Central Processor



      Voltage  1.7 V



      Status  Enabled



      Socket Designation  LGA1155



      HTT / CMP Units  1 / 2

       


      [ Caches / L1-Cache ]


      Cache Properties:



      Type  Internal



      Status  Enabled



      Operational Mode  Write-Back



      Associativity  8-way Set-Associative



      Maximum Size  32 KB



      Installed Size  32 KB



      Error Correction  None



      Socket Designation  L1-Cache

      [ Caches / L2-Cache ]


      Cache Properties:



      Type  Internal



      Status  Enabled



      Operational Mode  Varies with Memory Address



      Associativity  8-way Set-Associative



      Maximum Size  512 KB



      Installed Size  512 KB



      Error Correction  None



      Socket Designation  L2-Cache

      [ Caches / L3-Cache ]


      Cache Properties:



      Type  Internal



      Status  Enabled



      Maximum Size  3072 KB



      Installed Size  3072 KB



      Error Correction  None



      Socket Designation  L3-Cache

      [ Memory Devices / DIMM3 ]


      Memory Device Properties:



      Form Factor  DIMM



      Type Detail  Synchronous



      Total Width  64-bit



      Data Width  64-bit



      Device Locator  DIMM3



      Bank Locator  DIMM3



      Manufacturer  A1_Manufacturer0



      Serial Number  A1_SerNum0



      Asset Tag  A1_AssetTagNum0



      Part Number  Array1_PartNumber0

      [ Memory Devices / DIMM1 ]


      Memory Device Properties:



      Form Factor  DIMM



      Type Detail  Synchronous



      Total Width  64-bit



      Data Width  64-bit



      Device Locator  DIMM1



      Bank Locator  DIMM1



      Manufacturer  A1_Manufacturer1



      Serial Number  A1_SerNum1



      Asset Tag  A1_AssetTagNum1



      Part Number  Array1_PartNumber1

      [ Memory Devices / DIMM4 ]


      Memory Device Properties:



      Form Factor  DIMM



      Type Detail  Synchronous



      Size  4096 MB



      Speed  1333 MHz



      Total Width  64-bit



      Data Width  64-bit



      Device Locator  DIMM4



      Bank Locator  DIMM4



      Manufacturer  Corsair



      Serial Number  00000000



      Asset Tag  A1_AssetTagNum2



      Part Number  CMV4GX3M1A1333C9

      [ Memory Devices / DIMM2 ]


      Memory Device Properties:



      Form Factor  DIMM



      Type Detail  Synchronous



      Total Width  64-bit



      Data Width  64-bit



      Device Locator  DIMM2



      Bank Locator  DIMM2



      Manufacturer  A1_Manufacturer3



      Serial Number  A1_SerNum3



      Asset Tag  A1_AssetTagNum3



      Part Number  Array1_PartNumber3

      [ System Slots / J6B2 ]


      System Slot Properties:



      Slot Designation  J6B2



      Type  PCI-E x1



      Usage  Empty



      Data Bus Width  x16



      Length  Long

      [ System Slots / PCI Slot ]


      System Slot Properties:



      Slot Designation  PCI Slot



      Type  PCI



      Usage  In Use



      Data Bus Width  32-bit



      Length  Short

      [ System Slots / PCIeSlot ]


      System Slot Properties:



      Slot Designation  PCIeSlot



      Type  PCI-E x2



      Usage  Empty



      Data Bus Width  x1



      Length  Short

      [ System Slots / PCIeSlot ]


      System Slot Properties:



      Slot Designation  PCIeSlot



      Type  PCI-E x2



      Usage  Empty



      Data Bus Width  x1



      Length  Short

      [ Port Connectors / PS2Mouse ]


      Port Connector Properties:



      Port Type  Mouse Port



      Internal Reference Designator  J1A1



      Internal Connector Type  None



      External Reference Designator  PS2Mouse



      External Connector Type  PS/2

      [ Port Connectors / Keyboard ]


      Port Connector Properties:



      Port Type  Keyboard Port



      Internal Reference Designator  J1A1



      Internal Connector Type  None



      External Reference Designator  Keyboard



      External Connector Type  PS/2

      [ Port Connectors / TV Out ]


      Port Connector Properties:



      Internal Reference Designator  J2A1



      Internal Connector Type  None



      External Reference Designator  TV Out



      External Connector Type  Mini-Centronics Type-14

      [ Port Connectors / COM A ]


      Port Connector Properties:



      Port Type  Serial Port 16550A Compatible



      Internal Reference Designator  J2A2A



      Internal Connector Type  None



      External Reference Designator  COM A



      External Connector Type  DB-9 pin male

      [ Port Connectors / Video ]


      Port Connector Properties:



      Port Type  Video Port



      Internal Reference Designator  J2A2B



      Internal Connector Type  None



      External Reference Designator  Video



      External Connector Type  DB-15 pin female

      [ Port Connectors / USB1 ]


      Port Connector Properties:



      Port Type  USB



      Internal Reference Designator  J3A1



      Internal Connector Type  None



      External Reference Designator  USB1



      External Connector Type  USB

      [ Port Connectors / USB2 ]


      Port Connector Properties:



      Port Type  USB



      Internal Reference Designator  J3A1



      Internal Connector Type  None



      External Reference Designator  USB2



      External Connector Type  USB

      [ Port Connectors / USB3 ]


      Port Connector Properties:



      Port Type  USB



      Internal Reference Designator  J3A1



      Internal Connector Type  None



      External Reference Designator  USB3



      External Connector Type  USB

      [ Port Connectors / J9A1 - TPM HDR ]


      Port Connector Properties:



      Internal Reference Designator  J9A1 - TPM HDR



      External Connector Type  None

      [ Port Connectors / J9C1 - PCIE DOCKING CONN ]


      Port Connector Properties:



      Internal Reference Designator  J9C1 - PCIE DOCKING CONN



      External Connector Type  None

      [ Port Connectors / J2B3 - CPU FAN ]


      Port Connector Properties:



      Internal Reference Designator  J2B3 - CPU FAN



      External Connector Type  None

      [ Port Connectors / J6C2 - EXT HDMI ]


      Port Connector Properties:



      Internal Reference Designator  J6C2 - EXT HDMI



      External Connector Type  None

      [ Port Connectors / J3C1 - GMCH FAN ]


      Port Connector Properties:



      Internal Reference Designator  J3C1 - GMCH FAN



      External Connector Type  None

      [ Port Connectors / J1D1 - ITP ]


      Port Connector Properties:



      Internal Reference Designator  J1D1 - ITP



      External Connector Type  None

      [ Port Connectors / J9E2 - MDC INTPSR ]


      Port Connector Properties:



      Internal Reference Designator  J9E2 - MDC INTPSR



      External Connector Type  None

      [ Port Connectors / J9E4 - MDC INTPSR ]


      Port Connector Properties:



      Internal Reference Designator  J9E4 - MDC INTPSR



      External Connector Type  None

      [ Port Connectors / J9E3 - LPC HOT DOCKING ]


      Port Connector Properties:



      Internal Reference Designator  J9E3 - LPC HOT DOCKING



      External Connector Type  None

      [ Port Connectors / J9E1 - SCAN MATRIX ]


      Port Connector Properties:



      Internal Reference Designator  J9E1 - SCAN MATRIX



      External Connector Type  None

      [ Port Connectors / J9G1 - LPC SIDE BAND ]


      Port Connector Properties:



      Internal Reference Designator  J9G1 - LPC SIDE BAND



      External Connector Type  None

      [ Port Connectors / J8F1 - UNIFIED ]


      Port Connector Properties:



      Internal Reference Designator  J8F1 - UNIFIED



      External Connector Type  None

      [ Port Connectors / J6F1 - LVDS ]


      Port Connector Properties:



      Internal Reference Designator  J6F1 - LVDS



      External Connector Type  None

      [ Port Connectors / J2F1 - LAI FAN ]


      Port Connector Properties:



      Internal Reference Designator  J2F1 - LAI FAN



      External Connector Type  None

      [ Port Connectors / J2G1 - GFX VID ]


      Port Connector Properties:



      Internal Reference Designator  J2G1 - GFX VID



      External Connector Type  None

      [ Port Connectors / J1G6 - AC JACK ]


      Port Connector Properties:



      Internal Reference Designator  J1G6 - AC JACK



      External Connector Type  None

      [ On-Board Devices / Intel(R) HD Graphics Device ]


      On-Board Device Properties:



      Description  Intel(R) HD Graphics Device



      Type  Video



      Status  Enabled

      [ On-Board Devices / Intel(R) 82579LM Gigabit Network  Device ]


      On-Board Device Properties:



      Description  Intel(R) 82579LM Gigabit Network Device



      Type  Ethernet



      Status  Enabled

       

       

       

      [ DIMM3: Corsair CMV4GX3M1A1333C9 ]


      Memory Module Properties:



      Module Name  Corsair CMV4GX3M1A1333C9



      Serial Number  None



      Module Size  4 GB (2 ranks, 8 banks)



      Module Type  Unbuffered DIMM



      Memory Type  DDR3 SDRAM



      Memory Speed  DDR3-1333 (667 MHz)



      Module Width  64 bit



      Error Detection Method  None


      Memory Timings:



      @ 666 MHz  9-9-9-24 (CL-RCD-RP-RAS) / 34-107-5-10-5-5 (RC-RFC-RRD-WR-WTR-RTP)



      @ 592 MHz  8-8-8-22 (CL-RCD-RP-RAS) / 30-95-5-9-5-5 (RC-RFC-RRD-WR-WTR-RTP)



      @ 444 MHz  6-6-6-16 (CL-RCD-RP-RAS) / 23-72-4-7-4-4 (RC-RFC-RRD-WR-WTR-RTP)


      Memory Module Features:



      Auto Self Refresh  Not Supported



      Extended Temperature Range  Supported



      Extended Temperature Refresh Rate  Not Supported



      On-Die Thermal Sensor Readout  Not Supported


      Memory Module Manufacturer:



      Company Name  Corsair Memory, Inc.



      Product Information  http://www.corsairmemory.com/products/xms_home.aspx

       



      BIOS Properties:



      BIOS Type  AMI



      BIOS Version  BLH6710H.86A.0104.2011.0215.1516



      System BIOS Date  02/15/11



      Video BIOS Date  10/03/10


      BIOS Manufacturer:



      Company Name  American Megatrends Inc.



      Product Information  http://www.ami.com/amibios



      BIOS Upgrades  http://www.esupport.com/biosagent/index.cfm?refererid=40

      Common Controls  6.00



      Internet Explorer  8.0.6001.18702 (IE 8.0)



      Outlook Express  6.00.2900.5512 (xpsp.080413-2105)



      Windows Media Player  11.0.5358.4826 (WMP_11.060419-0011)



      Windows Messenger  4.7.3001



      MSN Messenger  -



      Internet Information Services (IIS)  -



      .NET Framework  4.0.30319.1 built by: RTMRel



      Novell Client  -



      DirectX  4.09.00.0904 (DirectX 9.0c)



      OpenGL  5.1.2600.5512 (xpsp.080413-0845)



      ASPI  -

      [ Intel(R) HD Graphics Family ]


      Video Adapter Properties:



      Device Description  Intel(R) HD Graphics Family



      Adapter String  Intel(R) HD Graphics 2000



      BIOS String  Intel Video BIOS



      Chip Type  Intel(R) HD Graphics Family



      DAC Type  Internal



      Memory Size  1024 MB


      Installed Drivers:



      igxprd32  6.14.10.5374


      Video Adapter Manufacturer:



      Company Name  Intel Corporation



      Product Information  http://www.intel.com/products/chipsets



      Driver Download  http://support.intel.com/support/graphics



      Driver Update  http://driveragent.com?ref=59

      [ Intel(R) HD Graphics Family ]


      Video Adapter Properties:



      Device Description  Intel(R) HD Graphics Family



      Adapter String  Intel(R) HD Graphics 2000



      BIOS String  Intel Video BIOS



      Chip Type  Intel(R) HD Graphics Family



      DAC Type  Internal



      Memory Size  1024 MB


      Installed Drivers:



      igxprd32  6.14.10.5374


      Video Adapter Manufacturer:



      Company Name  Intel Corporation



      Product Information  http://www.intel.com/products/chipsets



      Driver Download  http://support.intel.com/support/graphics



      Driver Update  http://driveragent.com?ref=59

       

       

      Monitor







      [ Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G  (Digital) ]


      Monitor Properties:



      Monitor Name  Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital)



      Monitor ID  SAM0524



      Model  SyncMaster



      Monitor Type  22" LCD



      Manufacture Date  Week 23 / 2009



      Serial Number  HMAS600517



      Max. Visible Display Size  48 cm x 27 cm (21.7")



      Picture Aspect Ratio  16:9



      Horizontal Frequency  30 - 81 kHz



      Vertical Frequency  56 - 60 Hz



      Maximum Pixel Clock  170 MHz



      Maximum Resolution  1920 x 1080



      Gamma  2.20



      DPMS Mode Support  Active-Off


      Supported Video Modes:



      640 x 480  60 Hz



      800 x 480  60 Hz



      800 x 600  60 Hz



      1024 x 600  60 Hz



      1024 x 768  60 Hz



      1152 x 864  60 Hz



      1280 x 720  60 Hz



      1280 x 768  60 Hz



      1280 x 800  60 Hz



      1280 x 1024  60 Hz



      1366 x 768  60 Hz



      1400 x 1050  60 Hz



      1440 x 900  60 Hz



      1680 x 1050  60 Hz



      1920 x 1080  60 Hz


      Monitor Manufacturer:



      Company Name  Samsung



      Product Information  http://www.samsung.com/us/consumer/type/type.do?group=computersperipherals&type=monitors



      Driver Download  http://www.samsung.com/us/support/download/supportDownMain.do



      Driver Update  http://driveragent.com?ref=59

      [ Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G  (Digital) ]


      Monitor Properties:



      Monitor Name  Samsung SyncMaster P2250(G)/P22500(G)/Magic P2250G (Digital)



      Monitor ID  SAM0524



      Model  SyncMaster



      Monitor Type  22" LCD



      Manufacture Date  Week 23 / 2009



      Serial Number  HMAS600517



      Max. Visible Display Size  48 cm x 27 cm (21.7")



      Picture Aspect Ratio  16:9



      Horizontal Frequency  30 - 81 kHz



      Vertical Frequency  56 - 60 Hz



      Maximum Pixel Clock  170 MHz



      Maximum Resolution  1920 x 1080



      Gamma  2.20



      DPMS Mode Support  Active-Off


      Supported Video Modes:



      640 x 480  60 Hz



      800 x 480  60 Hz



      800 x 600  60 Hz



      1024 x 600  60 Hz



      1024 x 768  60 Hz



      1152 x 864  60 Hz



      1280 x 720  60 Hz



      1280 x 768  60 Hz



      1280 x 800  60 Hz



      1280 x 1024  60 Hz



      1366 x 768  60 Hz



      1400 x 1050  60 Hz



      1440 x 900  60 Hz



      1680 x 1050  60 Hz



      1920 x 1080  60 Hz


      Monitor Manufacturer:



      Company Name  Samsung



      Product Information  http://www.samsung.com/us/consumer/type/type.do?group=computersperipherals&type=monitors



      Driver Download  http://www.samsung.com/us/support/download/supportDownMain.do



      Driver Update  http://driveragent.com?ref=59
      PCI / PnP Audio








      Device Description  Type


      Creative Audigy SE (SB0570) Sound Card  PCI

       

       

      OpenAL








      OpenAL Properties:



      Vendor  Creative Labs Inc.



      Renderer  Software



      Version  OpenAL 1.0



      Device Name  DirectSound3D



      OpenAL DLL  0.991



      Creative OpenAL DLL  Not Present



      Wrapper DLL  Not Present



      Hardware Sound Buffers  62



      X-RAM  Not Present


      OpenAL Extensions:



      AL_EXT_EXPONENT_DISTANCE  Supported



      AL_EXT_LINEAR_DISTANCE  Supported



      AL_EXT_OFFSET  Supported



      ALC_ENUMERATE_ALL_EXT  Not Supported



      ALC_ENUMERATION_EXT  Not Supported



      ALC_EXT_CAPTURE  Not Supported



      ALC_EXT_EFX  Not Supported



      EAX  Supported



      EAX2.0  Supported



      EAX3.0  Supported



      EAX3.0EMULATED  Supported



      EAX4.0  Supported



      EAX4.0EMULATED  Supported



      EAX5.0  Supported



      EAX-RAM  Supported