Hi Folks -
I have a new build (Labor Day Weekend 2011):
- DP67BG Motherboard (BOXDP67BGB3 305 Series)
- i7 2600K CPU
- Antec CP-850 Power Supply
- 16 GB Kingston Valueram Memory (4 x 4)
- Asus NVidia GeForce GT430 Video Card
- I've tried BIOS Versions 1900, 2023, & 2040
Here's the situation:
I just built the system. Motherboard came with BIOS Version 1900. System started on first POST. I installed Windows 7 Ultimate 64bit (w/ SP1 and all updates). I used the Intel Driver Disk that came with the board to install the needed drivers. Life is good. No problems.
Since I don't currently have any USB 3.0 devices, I decided to use one of the USB 3.0 ports for the receiver to my Logitech V450 Nano wireless mouse (a USB 2.0 device). The mouse appeared to be working fine, although I didn't use it very much before . . .
I foolishly decided to update my BIOS from Ver. 1900 to 2053. Yup, I ran into the whole video card fiasco but thanks to another thread on this site, I successfully downgraded to Version 2040.
At this point, I think I’m back on track. I start using the system, reading PDF files, surfing the Intel forums (maybe for 15 minutes or so) when my mouse cursor freezes (NOT the system, just the mouse). Here are my TROUBLESHOOTING STEPS . . .
1. I unplug the mouse receiver from the USB 3.0 port and plug it back in.
RESULT: Mouse cursor still frozen
2. I unplug the mouse receiver from the USB 3.0 port and plug it into a USB 2.0 port.
RESULT: Mouse works.
3. I plug the mouse receiver back into the USB 3.0 port.
RESULT: Mouse cursor frozen.
4. I plug a USB thumb drive into the USB 3.0 port.
RESULT: The system doesn't recognize that a thumb drive has been plugged in.
5. I reboot and try again.
RESULT: Both USB 3.0 ports seem to be working again. Mouse operational and thumb drive recognized.
6. I continue working.
RESULT: About 5 minutes later the mouse cursor freezes again.
7. I plug in a USB Thumb Drive to the other USB 3.0 port.
RESULT: Thumb drive not recognized. The USB 3.0 ports appear to be "dead".
8. I check Device Manager.
RESULT: Device Manager shows that both the Renesas Electronics USB 3.0 Host Controller and Root Hub are working properly.
9. In Device Manager, I Disable then Enable the Renesas Electronics USB 3.0 Host Controller
RESULT: The USB 3.0 ports are "alive" again.
10. I continue working.
RESULT: and short time later same thing – mouse cursor is frozen.
11. I update the drivers for the USB 3.0 Controller from Version 22.214.171.124 to Version 126.96.36.199 (the latest available from Intel). I reboot for good measure and continue working.
RESULT: Mouse cursor freezes again after a short period of time -- 5 to maybe 10 minutes.
13. At this point, I thought it may be a BIOS issue so I decided to downgrade from Version 2040 to Version 2023 and do a clean install of Windows 7. For this install, I again used the drivers on the DVD shipped with the system.
RESULT: The mouse cursor freezes after a period of time and thumb drives are not recognized. USB 3.0 ports appear to be dead but continue to show up in Device Manager as "working properly."
Unfortunately, the problem occurs randomly, but generally within about a ½ hour of use. Still it makes trouble shooting a little tough because until it randomly happens, I don't know if I found "root cause" and fixed it.
The only thing left for me to try is to downgrade to Version 1900 (the BIOS as shipped) and reinstall Windows 7 and the appropriate drivers from the Intel Driver DVD shipped with the motherboard. That will do two things:
1.) return everything to it's "out of the box" condition, and
2.) verify if the reason I didn't see it happen when I originally setup the system was because I didn't use the system in that state long enough for the USB 3.0 ports to stop working.
Has anyone else experienced this issue? Maybe I have a bad USB 3.0 Controller on the board?
Advice, rants, raves, words of encouragement all welcome . . . thanks. I'm trying to determine if I need to RMA this board.