Getting a sandbridge replacement in India is a nighmare. Since 4th July they have had my board (almost new) Although they immediately agreed to replace it, they keep saying it is not in stock. they refuse to give either a refund or an equivalent of what they have in stock. My emails go unanswered and their customercare is a nightmare. They keep promisint it will be sent immediately and nothing happens. Their service centre gives no info except to say that you can go to consumercourt.
Initially when I called them up for a replacement, they said, it would be done in a week. Instead of a total recall, it would have been more effective to find a good way to deal with affected customers, media professionals by offering them a choice of either a small compensation, sata 2 cards etc. What now transpires is a nightmare
Hi Giti, Sorry to hear about your problems getting your board replaced. I don't understand who "they" are, that have your mother board. Is that a retailer, the manufacture, Intel in India? In the US, the replacement board situation is complete as far as I know. I haven't seen any complaints about this for a long time. Your problem is the first I have heard about in a long time. I'm not saying it is not true, but right now I am wondering who is not providing an updated board for you.