11 Replies Latest reply: Jun 11, 2012 7:33 PM by spearson RSS

    Desktop utilities, disk temperature threshold

    dave_p

      I just added a rotating disk to a DH67CF-based system that previous had only an SSD.

       

      The Intel Desktop utilities program imemdiately detected that this disk (apparently) reports its temperature, which is nice.  Though it called it "unknown" at first, but that can be edited.

       

      The bad thing is that the threshold value for this is 0, so that any termperature at all is above threshold, producing an alert.

       

      I can edit the threshold on the 'options' page which is fine for the remaining session, but the change does not stick across reboots (unlike the sensor name change to "Hard Disk 2 Temp" which has been preserved).  So as soon as I reboot, I get red warning signs in the system tray and pop-up messages.

       

      Is there any way to get the threshold value permanently set to something more reasonable?  Any method will do: some magic 'save' button I overlooked, regedit, config file edit, etc.

       

      Thanks.

       

      Version 3.1.4.013

        • 1. Re: Desktop utilities, disk temperature threshold
          pwertz

          Hi dave_p - I am experiencing the same problem and after some discussion in the Desktop Forum have decided the only cure is to go to IDU Options, Set Active Alerting Options, and uncheck the proper box to prevent the alarm. Regards. Peter

          • 2. Re: Desktop utilities, disk temperature threshold
            dave_p

            Looks like the zero threshold comes from the S.M.A.R.T. data on the disk.

             

            My guess is we have a 'units' mismatch - I think the threshold in S.M.A.R.T. is in normalized units (1-253, 1 bad, 253 good) not raw units (i.e., actual temp in degrees C).   And maybe 0 means 'no threshold'.

            • 3. Re: Desktop utilities, disk temperature threshold
              spearson

              No, this has nothing to do with the S.M.A.R.T. Threshold data; it look like the registry database used by IDU and the underlying FSC Service is somehow becoming corrupted. Use the following process to reset the database:

               

              • Stop all of the IDU-related processes (use command "taskkill /F /IM iduServ.exe /IM iptray.exe /IM intelmain.exe /IM FSCAppServ.exe).
              • On 32-bit Windows, run regedit and delete registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Desktop Board".
              • On 64-bit Windows, run regedit and delete registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Desktop Board".
              • Reboot Windows.

               

              ...Scott

              • 4. Re: Desktop utilities, disk temperature threshold
                spearson

                Never mind; the registry reset is not going to help in this case. We've got a bug in our sensor enumeration code that is mucking up this entry. We will include a fix for this in our forthcoming update...

                • 5. Re: Desktop utilities, disk temperature threshold
                  Boyet

                  Spearson: Can you include a fix when you have UEFI enabled bios and gpt formatted hdd running win 7 64-bit. IDU seems to just do nothing. It does not hang but just don't load up with no errors.

                   

                  Thank you in advance.

                  • 6. Re: Desktop utilities, disk temperature threshold
                    spearson

                    The issues occurring (interfaces deadlocking) when UEFI is enabled are within the BIOS releases themselves. Still, IDU's GUI should not hang; it should display but say information is unavailable; I have my developers looking into a workaround for this. As for the UEFI issue itself, I cannot provide a schedule for when (or, in the case of older (3 & 4 Series) boards, if) BIOS releases with this issue fixed will be made available.

                    • 7. Re: Desktop utilities, disk temperature threshold
                      Boyet

                      I have the series 5 mb with the latest  bios. With UEFI disabled IDU does not exhibit any problems. But with UEFI enabled, IDU just hang as if it is not being run. It does not produce any messages at all nor produce any GUI. The system runs normally.

                       

                      Anyway, thanks for taking this problem into consideration for future versions of IDU.

                       

                      Correction: With UEFI enabled, the GUI of IDU displayed 15 or more minutes later with zero readings and some parameters missing.

                       

                      Message was edited by: Boyet

                      • 8. Re: Desktop utilities, disk temperature threshold
                        cprgolds

                        I just experienced the same...  I enabled an XMP profile in the BIOS om my DZ68BC and immediately, the IDU reported Disk 1, my 128 GB SSD to be 128° C.

                         

                        This is with IDU 3.2.1.042a.

                         

                        Will disable alert, but will be interested in knowing when this is fixed.

                        • 9. Re: Desktop utilities, disk temperature threshold
                          spearson

                          cprgolds - We have been unable to reproduce this issue. I need you to provide us with more information about your system - what motherboard, what memory, what SSD, etc. You can reply here if send this information to me using a private message...

                           

                          Thanks In Advance,

                          ...Scott

                          • 10. Re: Desktop utilities, disk temperature threshold
                            cprgolds

                            Scott - you sent me a private message of the same in January and I replied with 2 PMs in January.  Will try to resend the information.

                             

                            Please take a look at it and confirm that you have received it and let me know if you ned anything further.

                             

                            Rick

                            • 11. Re: Desktop utilities, disk temperature threshold
                              spearson

                              The issue with seeing readings like 128 has been traced to the SSD drives themselves. They are exposing a  temperature attribute in S.M.A.R.T. regardless of whether the drive actually has a temperature sensor to provide readings for this attribute. As least two of the manufacturers have released firmware updates that correct this issue. If you are seeing this issue, check for a firmware update from your drive manufacturer...

                               

                              The next release of Intel(R) Desktop Utilities will include a workaround for this issue so folks who haven't upgraded their SSD's firmware will not suffer these spurious alerts. In most cases, this will result in no temperature being exposed at all for the errant SSDs...

                               

                              ...Scott