2 Replies Latest reply: Jan 6, 2013 10:57 AM by pderevensky RSS

Intel Bluetooth service view has stopped working - Intel 6230 ProSet

projectile Community Member
Currently Being Moderated

When I try and connect to a bluetooth device, I receive this windows error: Intel Bluetooth service view has stopped working

 

In an attempt to troubleshoot this problem, I try and repair Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology from Programs and features, the install fails and this error appears in the event log.

 

Product: Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology -- Error 1920. Service 'Bluetooth Device Monitor' (Bluetooth Device Monitor) failed to start. Verify that you have sufficient privileges to start system services.

 

I have tried to download the latest drivers from Dell website, however it throws an error.

 

When i check services.msc , I cannot find a service called "Bluetooth Device Monitor"

 

Please help as I have been trying to troubleshoot for past 3 hrs

  • 1. Re: Intel Bluetooth service view has stopped working - Intel 6230 ProSet
    StrongerThanAll528 Community Member
    Currently Being Moderated

    I had this problem for a long  time, starting back when I got my Dell XPS laptop in April. I started  researching it shortly after I got the computer, but gave up after a  while. I started looking again when I went to update my drivers  yesterday, and thanks to a few great folks, I FINALLY got everything  working how it should be again...

     

    Basically  the issue is that in the folder C:\Program Files (x86)\Intel\Bluetooth,  there should be a file called "devmonsrv.exe." For some reason, a lot  of virus scanners pick this up as malicious and remove the file.  Apparently, this is the missing file that causes A LOT of problems,  namely the "Intel Bluetooth Service View Has Stopped Working" error, as  well as the issue when trying to update drivers and the issue when  trying to repair the installation. Your post covers the EXACT same error  messages and problems that I had with my Intel Centrino Card, so  this solution should hopefully work for you too. This is the exact order  I did things in order for them to work:

     

    1. Check the C:\Program Files (x86)\Intel\Bluetooth directory (this is the  default location) to make sure that the "devmonsrv.exe" file is, in  fact, missing

    2. Turn off your real-time scanning  on your antivirus software. I'm not sure if its totally necessary, but I  think its a good idea in case it just deletes the file like it did in  the first place, which is how the problem originated. I have McAfee, but  I know other AV programs had this same issue as well.

    3. Go to the following link and download the "devmonsrv.rar" file (it is  on page 2) and extract it to get the actual "devmonsrv.exe" file (and  while you're at the link, check out both pages for a deeper explanation  of the problem):

    http://forum.notebookreview.com/networking-wireless/568924-dell-xps-15-laptop-bluetooth-nokia-mobile.html

    4. Next I copied and pasted the "devmonsrv.exe" file into my C:\Program Files (x86)\Intel\Bluetooth directory

     

    STEPS  5-7 MAY BE ABLE TO BE DONE INTERCHANGABLY, AND ITS POSSIBLE THAT IT MAY  WORK BY SKIPPING STEP 5 OR 6, BUT THIS IS THE WAY I DID IT WHEN IT  CORRECTLY FIXED THE PROBLEM:

    5. I paired  the devices and tested to ensure that I was able to pick up on the  "Bluetooth Services" for my Phone (this is where I was previously  received the "Intel Bluetooth Service View Has Stopped Working" error,  so I knew it was a good sign when it didn't come up this time). I was able to file transfer now and had access to the picture, sound, and video directories of my phone.

    6. Choose  the repair option on your Bluetooth installation again, as you had done  in your problem statement. This time, it shouldn't give you the same  error, and at the end should ask you to restart the computer. Do so...

    7. Download  and install the latest Bluetooth driver for your machine. For some reason, I think I had some sort of small error during  this operation, but at the end it asked me to restart my computer again,  so I did.

     

    8. Once  my computer was restarted, I tried to install the new driver again to  make sure it actually installed (because I had gotten the error) and  this time when I tried to install, it gave me a different screen  (because the new driver had already been installed) with two options  "Repair" and I think "Remove" (could have been "Change" though). THIS  STEP IS TO MAKE ENSURE THAT THE DRIVER INSTALLED CORRECTLY.

    9. Once  I made sure that the driver was installed correctly, and that all the  functionality worked,  I turned my AV Software Real-Time Scanning back  on. The "devmonsrv.exe" file was still there, everything was functioning  properly, and the driver was updated

     

    This  is what fixed the problem for me, so I hope it works for you too.  Please let me know if all or part of this solution was helpful in  solving this problem, because I had this problem for months and it drove  me nuts!!!! Good luck!!! :-)

  • 2. Re: Intel Bluetooth service view has stopped working - Intel 6230 ProSet
    pderevensky Community Member
    Currently Being Moderated

    I managed to solve the same problem. LB601 headphones refused to work on bluetooth.

    There was an error intel bluetooth service

    I have included all of the services

    Bluetooth Device Monitor

    Bluetooth Media Service

    Bluetooth OBEX Service

     

     

    Then initiated the launch of Intel ® Centrino ® Bluetooth 3.0 + High Speed ​​Service

    BTHSSecurityMgr

     

    Reboot and PROFIT

    All works!

     

    BTW but before that I downloaded from Intel http://downloadmirror.intel.com/22116/eng/Wireless_15.3.1_Ds64.exe

    1-2 - копия.jpg

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