3 Replies Latest reply: Nov 29, 2012 5:36 PM by mortegax-s RSS

New computer, lost my apps?

tls Community Member
Currently Being Moderated

I got a new computer, have downloaded installed and logged into the app with no problem, but the app I had (Angry Birds, free) is not there for download? The original computer I downloaded it on died on me, I installed it on another I was using, a desktop, with no problem... but now it's like I never had it at all??  I would like to have it on my new notebook...


  • 1. Re: New computer, lost my apps?
    unplugged_24 Community Member
    Currently Being Moderated

    Hello,

     

    You can use the AppUp(SM) center on upto 5 machines. If you wish to access an application that you previously acquired when using a different system, you can go to MyApps and you will see the list of all your applications that you are entitled to have.

     

    It should be noted that some applications are not supported on 64bit versions of Windows 7. Hence if your initial system was having a 32bit version operating system and you downloaded an app, but now you cannot see it on your new system, it is most probable that on the new system you have a 64bit OS and the app is not supported on 64bit OS.

     

    Having said that, Angry Birds* is supported on 64bit operating system hence you should see it under MyApps.

     

    I can verify this for you. Please can you provide me with your email address (the one that you registered with us) and I will investigate:

    For privacy, I strongly recommend you to send us these details using our contact us form.

     

    Looking forward to your reply.

     

    Regards

    Rooven

     

    Intel AppUp(SM) center

    Intel AppUp(SM) developer program

  • 2. Re: New computer, lost my apps?
    tls Community Member
    Currently Being Moderated

    Is it possible to remove it from one of the other computers or "deauthorize" it from the one that crashed? It's possible I could remove it myself as it boots up once in awhile, but I have a few other computers I use too, just didn't realize I might have installed it that many times.

     

    Sent info to contact... thanks.

  • 3. Re: New computer, lost my apps?
    mortegax-s Community Member
    Currently Being Moderated

    Hello,

     

    Yes, it is possible to de-authorize either one machine or all of the machines registered under your account. To do this, please send us an email including your contact email address of your account, from here: http://www.intel.com/partner/support/appup/contact.htm

     

    To send us an email from Intel AppUp® center client, simply click on the ‘Help’ link (bottom right edge). From the Intel AppUp® center Support Community you can select the "Live Support Chat" bottom from the Actions menu (upper right) to initiate real-time support session with our technicians. 

     

    Regards,

     

    Marvin O.

    Intel AppUp® center Support

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