5 Replies Latest reply: Jul 31, 2011 7:36 PM by mortegax-s RSS

Can't donwload and install application on AppUp center

Valter Community Member
Currently Being Moderated

Hello everyone.

I am downloaded Intel AppUp center and installed.I am getting and install application - work fine. Then i am downloaded and installed last version Intel AppUp center client and now no one application don't install and run. No one message with error, only silence and freeze processing download on 0%, after button "download" change on the button "get". If i am click on this button, client start to download anew.

Please help me. What happens?


  • 1. Re: Can't donwload and install application on AppUp center
    sjmurray Community Member
    Currently Being Moderated

    Hello,

     

    I looked at the error log file associated with the your email address and it looks like there are a number of issues occurring. I see some system exception errors, some timeout errors, and some errors related to how payment processing is setup all occurring with the last 2 days. From your description, it is not clear if you are having trouble downloading and install the updated version of Intel AppUp(SM) center, or if you were finally able to get the updated Intel AppUp center installed and are having problem with the apps themselves.

     

    At this point I believe it might be best to just start fresh. I would recommend the following:

     

    1. Uninstall Intel AppUp center from your system (Programs->Intel AppUp center->Uninstall Intel AppUp center)
    2. After the uninstall is complete, reboot your system
    3. When your system reboots, then go to www.appup.com and download Intel AppUp center. If you already have the Intel AppUp center installation file on your PC, make sure you replace the old installation file with the new download file if you are prompted to do so.
    4. Reinstall Intel AppUp center
    5. Login into Intel AppUp center using the same login name and password, and all the apps you have previously downloaded will be available.

     

    Thanks,

    Steve Murray

    Intel AppUp(SM) center support

  • 2. Re: Can't donwload and install application on AppUp center
    the.obsidian.phoenix@gmail.com Community Member
    Currently Being Moderated

    Did this work for you? It doesn't seem like anyone is getting the right answer with the 0% issue. I've done everything they have suggested and it's still an issue. It seemed to happen after the update. Running windows 7.

  • 3. Re: Can't donwload and install application on AppUp center
    mortegax-s Community Member
    Currently Being Moderated

    Hello,

     

    I’d like to suggest to you to verify if Intel AppUp(SM) center is conflicting with your firewall – antivirus software. You can find more information about how to make Intel AppUp(SM) center to work with popular antivirus protection software, from here: http://www.intel.com/support/software/stores/appupwn/sb/CS-032598.htm

     

    In addition, I would appreciate if you could provide the contact email address associated to your Intel AppUp(SM) center's account.

     

    For privacy, I strongly recommend to you sending us an email from Intel AppUp(SM) center. You can select the Help menu and then select Contact Support. From the Intel AppUp(SM) center community you can select the "Send an Email" link from the Actions menu in the upper right.

     

    Regards,

    Marvin O.

    Intel AppUp(SM) center Support

  • 4. Re: Can't donwload and install application on AppUp center
    the.obsidian.phoenix@gmail.com Community Member
    Currently Being Moderated

         Hi Marvin,

     

    I did tepmorarily disable my firewall, just in case it was conflicting with the app, that didn't work. I also to verified all the exceptions that you suggested which were already in my firewall exception list in additon to completely removing the application twice from my hard drive using the uninstall feature provided in the app and using my control panel. No progress.  I sent a message through the Intel AppUp Center days before I replied to this post and haven't had a reply yet...yes I did give them my email address associated with my account.

     

    FYI, I had the Windows 7 Service Pack 1 update a day or two before the new AppUp Update that I installed and these were the only two changes I had made to my computer. The application was working before these two changes. Perhaps the new update isn't compatible with service pack 1 yet?

     

    All of the suggestions you have made are very simple and basic fixes that I had already applied to my system. There seems to be a deeper issue here that hasn't been addressed. I have searched the community forums and so far I haven't seen anyone reply that the issue had been fixed.

     

    Can someone help?

     

    A. M. Jandia

  • 5. Re: Can't donwload and install application on AppUp center
    mortegax-s Community Member
    Currently Being Moderated

    Hello A. M. Jandia,

     

    Thank you for the information provided. I’d like to inform to you that the latest version available of  Intel AppUp(SM) center is 3.1.1.25380.178 which is compatible with Microsoft® Windows® 7 Service Pack* 1  (Please refer to the attached pictures for more details).

     

    If you are running an outdated version, please perform a fresh installation of Intel AppUp(SM) center. You can download the latest version from here: http://www.appup.com . Please note that the username is the contact email address of your account (the one you entered when signed up).

     

    I checked on your account profile and noticed several entitlement error messages at the log file.  I’d like to suggest to you to resynchronize your account in order to entitle your machine.  Please, launch Intel AppUp(SM) center and click on your name (top center of window). Once you have signed in to your account, please update your phone number, either by adding dashes “-“ or removing dashes. After that, click on Save and close Intel AppUp(SM) center.

     

    In the meantime, it would be helpful if you could boot your operating system in “Safe Mode with networking”. You can find more information about how to start your computer in safe mode with network capabilities from here: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode **

     

    Once you have reboot the computer in safe mode with network capabilities, please launch Intel AppUp(SM) center and then sign into your account. Please try again to download either one of your application or another free application form “MyApps” tab (left edge of the window).

     

    Please let us know if the issue remains after performing the above steps.

     

    Looking forward to hearing from you.

     

    Best regards,

    Marvin O.

    Intel AppUp(SM) center Support

    ** Note: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

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