12 Replies Latest reply: May 22, 2011 10:17 AM by mortegax-s RSS

Over limit issue in Windows Issues doc

hosangadi Community Member
Currently Being Moderated

The Windows Issues document lists installing applications on multiple machines (or installing/uninstalling multiple times on one) as an issue. I can understand limiting installation of the particular app or having support deauthorize machines, but it prevents launching the storefront and consequently any other app from being purchased with that account.

Issue: “I’m getting an error that says I am over my authorized machine limit.”

Solution: A user can install an application from their client account on up to five machines.  In certain situations (i.e. uninstalling and reinstalling an application multiple times on the same machine) your machine ID may get double counted.  To resolve, please contact Intel Customer Support who can check your account and deauthorize machines as needed.

  • 1. Re: Over limit issue in Windows Issues doc
    hlgoodex Community Member
    Currently Being Moderated

    Hello,

     

    Although you can setup multiple store accounts with different user information there is currently no clean (user friendly) was to logout of one account and login with another on the same system so single accounts are recommended.  You should be able to clear your current error by uninstalling and reinstalling the client.

     

    Best Regards

     

    Hal G.

     

    Technical Support Team

    Intel® Atom™ Developer Program

    Intel AppUp(SM) Center

  • 2. Re: Over limit issue in Windows Issues doc
    hosangadi Community Member
    Currently Being Moderated

    Hal,

     

    Perhaps you misunderstood my question.

    I have been locked out of my 3 systems because I installed and uninstalled an app too many times. And now I can't log back in even if I uninstall or reinstall the client. That prevents me not only from using the app I installed and uninstalled (as part of a beta test), but also from buying any new apps from the app store.

  • 3. Re: Over limit issue in Windows Issues doc
    hlgoodex Community Member
    Currently Being Moderated

    Hello Shrikant,

     

    I have cleared your authorized list.  Please try again.

     

    Best Regards

     

    Hal G.

     

    Technical Support Team

    Intel® Atom™ Developer Program

    Intel AppUp(SM) Center

  • 4. Re: Over limit issue in Windows Issues doc
    hosangadi Community Member
    Currently Being Moderated

    Thanks Hal,

    It works now.

     

    However - is this a bug that will be addressed in the Intel AppUp Center - or is it a feature/process that is set in stone.

     

    I did have a separate question about logging off and back on earlier today and you have answered that by saying there is no other way than by uninstalling and reinstalling the client.

     

    Shrikant

  • 5. Re: Over limit issue in Windows Issues doc
    unplugged_24 Community Member
    Currently Being Moderated

    Hi Shrikant,

     

    Thank you for your reply.

     

    Good to hear that you can now log-in again.

     

    Yes, it is something that the developement team are working to improve on the future revisions of the AppUp(SM) Center. Log-off option is currently not available and will come on future releases.

     

    Regards

    Rooven

     

    Intel® Customer Support
    Intel® Atom™ Developer Program
    Intel® AppUp(SM) Center
  • 6. Re: Over limit issue in Windows Issues doc
    Currently Being Moderated

    Hi,

     

    I registered(on one pc) and it also says i have too many registered devices. Error code 304. Could you help me?

  • 7. Re: Over limit issue in Windows Issues doc
    wrightju Community Member
    Currently Being Moderated

    Hi Peter,

     

    There are two Peter Holdens in our database.   Can you send me a private message with your email address and I'll see what I can find out?  If you click on my name it should take you to a screen where you can send me a message.

     

    Thanks,

    Justin Wright

    Intel AppUp(SM) center Support

  • 8. Re: Over limit issue in Windows Issues doc
    stoney1973 Community Member
    Currently Being Moderated

    PM sent. Thanks.

  • 9. Re: Over limit issue in Windows Issues doc
    dechah Community Member
    Currently Being Moderated

    Greetings, I have tried resolving this issue from the message link provided in the Intel Up app, but unfortunately I have not received a reply.  The problem is that I am unable to log into my account because I am "overlimit".  The exact error notice is "You have reached the maximum number of devices that can be associated with an account"  Recently I refreshed two of my three computers with new motherboards and fresh installs of Win 7.  Both machines previously had App Ups and Angry Birds installed.  Now both are unable to use App Ups.  Only the machine I haven't upgraded is still able to log into the account and use the game.  Is there a way to de-authorize the two machines I am no longer using so that I can authorize the two refreshed machines?

     

    As I said, two attempts to resolve this matter through the "contact support" link have gone unanswered.

     

    Regards

     

     

    Stephen

  • 10. Re: Over limit issue in Windows Issues doc
    mortegax-s Community Member
    Currently Being Moderated

    Hello Stephen,

     

    I’ll be more than glad to assist you with the authorization for your system. In order to re-authorize your machines, please send us an email including your contact email address (the one you entered when signed up).

     

    To send us an email from AppUp, you can select the Help menu and then select Contact Support. From the AppUp community you can select the “Send An Email” link from the Actions menu in the upper left.

     

    Best regards,

    Marvin O.

    Intel AppUp(SM) center Support

  • 11. Re: Over limit issue in Windows Issues doc
    mrudang Community Member
    Currently Being Moderated

    I sent request to de-authorize weeks ago but still i get error

    over the limit.

    Please de-authorize my all PCs

  • 12. Re: Over limit issue in Windows Issues doc
    mortegax-s Community Member
    Currently Being Moderated

    Hello,

     

    I have de-authorized your computers. Please try again to sign in Intel AppUp(SM) center.

     

    Please let us know if the issue remains.

     

    Regards,

    Marvin O.

    Intel AppUp(SM) center Support

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