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  • 15. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    MichaelANAustin Community Member
    Currently Being Moderated

    AnnaG,

    Forgive me and my lack of supplying any "real data or info" in the previous post, like you I'm ****** at technology right now. I haven't had much sleep lately and this problem doesn't help.

     

    I am a Software Developer, so I should remember things like "data" regardless of slept hours.

    As I said, it is the same error you have.

     

    Does you PC reboot about .5-1 hr after the Intel Matrix utility is done and you have closed it down?

    If you go to Start -->Run... --> msconfig --> Do you see on the startup tab a Unknown Process labeled something like GLBIAB4.tmp?

     

    If you notice the status for the volume, once this transaction is recorded in the log it crashes. within the hour afterwards.

    I do notice some bad hardware registries about one of my volumes still holding on to it as soon as the reboot happens and still holds it afterwards.

     

     

    Log Name:      Application
    Source:        IAANTmon
    Date:          4/16/2009 8:26:58 AM
    Event ID:      7202
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      SORA
    Description:
    Status for volume 'OSMirror' changed from 'Initializing' to 'Normal'.
    System Report:-
    Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
    Number of Serial ATA ports: 6

    RAID Option ROM Version: 8.0.0.1039
    Driver Version: 8.8.0.1009
    RAID Plug-In Version: 8.8.0.1009
    Language Resource Version of the RAID Plug-In: File not found
    Create Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume Wizard: File not found
    Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume from Existing Hard Drive Wizard: File not found
    Modify Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Modify Volume Wizard: File not found
    Delete Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Delete Volume Wizard: File not found
    ISDI Library Version: 8.8.0.1009
    Event Monitor User Notification Tool Version: 8.8.0.1009
    Language Resource Version of the Event Monitor User Notification Tool: File not found
    Event Monitor Version: 8.8.0.1009

    Array_0000
    Status: No active migrations
    Hard Drive Data Cache Enabled: Yes
    Size: 1863 GB
    Free Space: 0 GB
    Number of Hard Drives: 2
    Hard Drive Member 1: ST31000340AS
    Hard Drive Member 2: ST31000333AS
    Number of Volumes: 1
    Volume Member 1: OSMirror

    OSMirror
    Status: Normal
    System Volume: Yes
    Volume Write-Back Cache Enabled: Yes
    RAID Level: RAID 1 (mirroring)
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Hard Drives: 2
    Hard Drive Member 1: ST31000340AS
    Hard Drive Member 2: ST31000333AS
    Parent Array: Array_0000

    Hard Drive 0
    Usage: Array member
    Status: Normal
    Device Port: 0
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000340AS
    Serial Number: 9QJ0LMC1
    Firmware: SX15
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: OSMirror
    Parent Array: Array_0000

    Hard Drive 1
    Usage: Array member
    Status: Normal
    Device Port: 1
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000333AS
    Serial Number: 6TE0KWN6
    Firmware: CC3H
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: OSMirror
    Parent Array: Array_0000

    Hard Drive 2
    Usage: Non-RAID hard drive
    Status: Normal
    Device Port: 2
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000333AS
    Serial Number: 9TE1K0Y9
    Firmware: CC3H
    Native Command Queuing Support: Yes
    System Hard Drive: No
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes

    Hard Drive 3
    Usage: Non-RAID hard drive
    Status: Normal
    Device Port: 5
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000340AS
    Serial Number: 3QJ01KTV
    Firmware: SD15
    Native Command Queuing Support: Yes
    System Hard Drive: No
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes

    Unused Port 0
    Device Port: 3
    Device Port Location: Internal

    CD/DVD Drive 0
    Device Port: 4
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 1
    Model: SONY    BD-ROM  BDU-X10S
    Serial Number: 82D1661E
    Firmware: 1.0a

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="IAANTmon" />
        <EventID Qualifiers="16384">7202</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-04-16T13:26:58.000000000Z" />
        <EventRecordID>944</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SORA</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Status for volume 'OSMirror' changed from 'Initializing' to 'Normal'.
    System Report:-
    </Data>
        <Data>Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
    Number of Serial ATA ports: 6

    RAID Option ROM Version: 8.0.0.1039
    Driver Version: 8.8.0.1009
    RAID Plug-In Version: 8.8.0.1009
    Language Resource Version of the RAID Plug-In: File not found
    Create Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume Wizard: File not found
    Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume from Existing Hard Drive Wizard: File not found
    Modify Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Modify Volume Wizard: File not found
    Delete Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Delete Volume Wizard: File not found
    ISDI Library Version: 8.8.0.1009
    Event Monitor User Notification Tool Version: 8.8.0.1009
    Language Resource Version of the Event Monitor User Notification Tool: File not found
    Event Monitor Version: 8.8.0.1009

    Array_0000
    Status: No active migrations
    Hard Drive Data Cache Enabled: Yes
    Size: 1863 GB
    Free Space: 0 GB
    Number of Hard Drives: 2
    Hard Drive Member 1: ST31000340AS
    Hard Drive Member 2: ST31000333AS
    Number of Volumes: 1
    Volume Member 1: OSMirror

    OSMirror
    Status: Normal
    System Volume: Yes
    Volume Write-Back Cache Enabled: Yes
    RAID Level: RAID 1 (mirroring)
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Hard Drives: 2
    Hard Drive Member 1: ST31000340AS
    Hard Drive Member 2: ST31000333AS
    Parent Array: Array_0000

    Hard Drive 0
    Usage: Array member
    Status: Normal
    Device Port: 0
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000340AS
    Serial Number: 9QJ0LMC1
    Firmware: SX15
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: OSMirror
    Parent Array: Array_0000

    Hard Drive 1
    Usage: Array member
    Status: Normal
    Device Port: 1
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000333AS
    Serial Number: 6TE0KWN6
    Firmware: CC3H
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: OSMirror
    Parent Array: Array_0000

    Hard Drive 2
    Usage: Non-RAID hard drive
    Status: Normal
    Device Port: 2
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000333AS
    Serial Number: 9TE1K0Y9
    Firmware: CC3H
    Native Command Queuing Support: Yes
    System Hard Drive: No
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes

    Hard Drive 3
    Usage: Non-RAID hard drive
    Status: Normal
    Device Port: 5
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: ST31000340AS
    Serial Number: 3QJ01KTV
    Firmware: SD15
    Native Command Queuing Support: Yes
    System Hard Drive: No
    Size: 931.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes

    Unused Port 0
    Device Port: 3
    Device Port Location: Internal

    CD/DVD Drive 0
    Device Port: 4
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 1
    Model: SONY    BD-ROM  BDU-X10S
    Serial Number: 82D1661E
    Firmware: 1.0a
    </Data>
      </EventData>
    </Event>

  • 16. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    MichaelANAustin Community Member
    Currently Being Moderated

    I think it is bad registry keys.

    All the keys are all scrambled for the ports they are truly attached to.

     

    Is there any Intel Support Moderators reviewing posts on the forum?

  • 17. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Thank you for your reply and suggestions, Elizabeth.  :)

     

    Those "Language resource file missing" errors look like minor errors related to language files for the console - like it can't find the language files (the files that translate all the strings into the supported languages). The language files wouldn't impact the performance of the RAID software.


    As an engineer - I detest any error related messages and as a result I have no time for them - in short, THEY MUST BE RESOLVED.

     

    What I'd suggest to try to resolve it is to uninstall the application (it should not uninstall the driver, just the minor apps like the console, etc.) and reinstall it.

     

    Tried this several times prior to posting.  No change.

     

    I haven't seen the error before so am not sure why it would occur; I'll see if I can find out.

     

    Interesting.  According to a Microsoft Certified Systems Engineer that I work with on occasion, this is a HUGE ISSUE associated with Intel's MSM and he has yet to see it resolved.  In his opinion, Intel is not interested in resolving it since it the problem has been around since mid-2007.

     

    Did you install the English version or multi-language version?

     

    English - Intel Matrix Storage Manager 8.8.0.1009 - IATA88ENU.exe

     

    Did the OS language change after install?

     

    No, it did not.  Was Windows XP2 before and after.  I have only had this RAID 1 setup for five (5) days, Elizabeth, though I have been using 8.8.0.1009 since it was released in March 2009.

     

    Could some of the language files have gone missing?


    I don't know.  I also don't know what the files names are.  According to the README.TXT file, "5. Contents of the Extracted Files," for Windows XP, simply states:  The directories are classified according to the operating system that they are designed for:

    XP\  
    Contains INF files designed for
    Windows* XP ONLY.

     

    And there is not a list of specific files to verify the install process, and I cannot find a setup.log or similar file to review the install.

     

    I do find . . . C:\Program Files\Intel\Intel Matrix Storage Manager\Uninstall\Lang\Storage\ENU\StorageENU.dll (version 1.1.35.0) is all I find under the Language directory (if applicable).

     

    Thanks again, Elizabeth.

     

    Anna

  • 18. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Forgive me and my lack of supplying any "real data or info" in the previous post, like you I'm ****** at technology right now. I haven't had much sleep lately and this problem doesn't help.

     

    Hey, no problemo, MichaelANAustin.  Been there and know the feeling.

     

    I am a Software Developer, so I should remember things like "data" regardless of slept hours.  As I said, it is the same error you have.

     

    Cool.  Yes, I read same.

     

    Does you PC reboot about .5-1 hr after the Intel Matrix utility is done and you have closed it down?

     

    .5-1 hour, as in 30 to 60 minutes?  No.  It shuts down much as it always has.  Perhaps a small delay, but not significant - it may add another 3-5 seconds to its previous 20-25 second shutdown.  30 to 60 minutes, if correct, would be absurd, in my opinion.  Eeeek!

     

    If you go to Start -->Run... --> msconfig --> Do you see on the startup tab a Unknown Process labeled something like GLBIAB4.tmp?

     

    I do not find any Unknown Process(es).  After installing the Intel MSM, other than my standard Startup Items, the only other is Intel's iaanotif.exe

     

    If you notice the status for the volume, once this transaction is recorded in the log it crashes. within the hour afterwards.
    I do notice some bad hardware registries about one of my volumes still holding on to it as soon as the reboot happens and still holds it afterwards.

     

    Bummer.  Thus far, I have not had that experience.  Only this pesky "File not found" crap as you have and know too well.

     

    Anna

  • 19. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Is there any Intel Support Moderators reviewing posts on the forum?

     

    Good question.  From my experience, thus far, there do not appear to be any until Elizabeth.  She is the first that appears to be affiliated with Intel - at least her avatar is Intel.

     

    Anna

  • 20. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    Elizabeth Community Member
    Currently Being Moderated

    yup, I work for Intel Support.

     

     

     

    MichaelANAustin,

    it's taking me a while to read through the entries in this post so I am still digesting yours - as soon as I'm done, I will let you know if I have any thoughts.



  • 21. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    Elizabeth Community Member
    Currently Being Moderated

    Oh .. totally. I don't like errors either - that was more to help alleviate any worries that the RAID volume itself might not be performing as expected due to the errors.

     

    Thanks for the information! I'll see what I can find out on that error - hopefully by tomorrow morning.

  • 22. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Easily understood, Elizabeth.

     

    You're quite welcome, and thank you for your Intel support.

     

    Anna

  • 23. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    MichaelANAustin Community Member
    Currently Being Moderated

    Thank you for your time and support!

     

    I really like Intel and have not experenced major problems. I still have several P4 Intel boards and processors working without any problems.

    I just deleted my RAID "OSMirror" volume that can be seen in the attached log file from Event Viewer in the hopes of going back to a restore from several months ago on a Vista 32bit system, just to capitolize on life away from the computer until I figure out how I want to solve this problem for good.

     

    AND....

    Drum roll please....

     

    HOWEVER, my computer booted up off the reverted 0 HDD from the OSMirror. Which is fine.... For now.... But, question?

     

    Normally when you delete a volume doesn't that wipe the data out of both the redundacy 1 HDD as well as the 0 HDD? I understand and know that 1 RAID allows the Virtual drive to remain healthy even if one drive fails, but doesn't the deletion of the RAID volume trump the 1 RAID configuration? I can see pros and cons to both sides of this thought.

     

    Another question, I work as a consultant in the IT field and I'm not an expert on infrastructure, but several of my collegues on the infrastructure side suggested that I get a seperate RAID controller or use the Windows builtin device manager, do you have any recomendations or a direction you can point me to? Prehaps some beta Windows 7 drivers and utilities, as I have not been able to locate any.... 

     

    As of right now, running the Vista x64 install of the Intel Matrix Console that was originally screwed up prior to deletion of the RAID Array and this conversation , I currently have not had a reboot issue, problems to report and the Utility is still operational and installed. I just haven't configured a new RAID volume yet....

     

    "kinda" worried to take a chance... I may just move the OS from the Intel array with Seagate utilities, to the GIGABITE 3gb array that is more stable, but lacks the configuration options due to only 2 ports for GSATA

  • 24. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    I feel like my Discussion is starting to be hijacked by your RAID issues, MichaelANAustion.

     

    While I appreciate our similar singular issue associated with "File not found..." it seems our RAID similarities end there.

     

    Perhaps its time for you to start your own Discussion.

     

    Thank you for understanding.

     

    Anna

  • 25. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    Elizabeth Community Member
    Currently Being Moderated

    Ok .. it looks like the issue can occur when you switch between languages using the "Language for non-Unicode programs" in the control panel (Control Panel -> Regional and Language Options -> Advanced tab).

     

    Check that setting and see if it's set to English. If it's not, set it to English and see if the errors go away. If they don't, uninstall the app and reinstall it (so it's installed while the setting is English) and see if the errors go away.

     

    Let me know if that works ..

  • 26. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Ok .. it looks like the issue occurs when you switch between languages using the "Language for non-Unicode programs" in the control panel (Control Panel -> Regional and Language Options -> Advanced tab).  Check that setting and see if it's set to English.

    IT IS SET TO ENGLISH.

    If it's not, set it to English and see if the errors go away.

    NO NEED - - IT IS SET TO ENGLISH.

    If they don't, uninstall the app and reinstall it (so it's installed while the setting is English) and see if the errors go away.

    NO NEED - - IT IS SET TO ENGLISH, AND THE APP WAS INSTALLED WHEN IT WAS SET TO ENGLISH.  IT HAS NEVER BEEN SET TO ANYTHING BUT ENGLISH. 

    Let me know if that works ..

    I DID NOT - - AS NOTED ABOVE.

    ANY OTHER THOUGHTS, ELIZABETH?

    ANNA

  • 27. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    AnnaG Community Member
    Currently Being Moderated

    Here is a copy of the latest IAANTmon log...

    Event Source: IAANTmon
    Event Category: None
    Event ID: 7500
    Date:  04/17/2009
    Time:  11:38:25 AM
    User:  N/A
    Computer: ANNAGSPC-AC9EBD
    Description:
    Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
    Number of Serial ATA ports: 4

    RAID Option ROM Version: 6.0.0.1022
    Driver Version: 8.8.0.1009
    RAID Plug-In Version: 8.8.0.1009
    Language Resource Version of the RAID Plug-In: File not found
    Create Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume Wizard: File not found
    Create Volume from Existing Hard Drive Wizard Version: 8.8.0.1009
    Language Resource Version of the Create Volume from Existing Hard Drive Wizard: File not found
    Modify Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Modify Volume Wizard: File not found
    Delete Volume Wizard Version: 8.8.0.1009
    Language Resource Version of the Delete Volume Wizard: File not found
    ISDI Library Version: 8.8.0.1009
    Event Monitor User Notification Tool Version: 8.8.0.1009
    Language Resource Version of the Event Monitor User Notification Tool: File not found
    Event Monitor Version: 8.8.0.1009

    Array_0000
    Status: No active migrations
    Hard Drive Data Cache Enabled: Yes
    Size: 596.1 GB
    Free Space: 0 GB
    Number of Hard Drives: 2
    Hard Drive Member 1: WDC WD3200KS
    Hard Drive Member 2: WDC WD3200AAKS
    Number of Volumes: 1
    Volume Member 1: Volume_0000

    Volume_0000
    Status: Normal
    System Volume: Yes
    Volume Write-Back Cache Enabled: No
    RAID Level: RAID 1 (mirroring)
    Size: 298 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Hard Drives: 2
    Hard Drive Member 1: WDC WD3200KS
    Hard Drive Member 2: WDC WD3200AAKS
    Parent Array: Array_0000

    Hard Drive 0
    Usage: Array member
    Status: Normal
    Device Port: 0
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: WDC WD3200KS
    Serial Number: WD-XX
    Firmware: 21.00M21
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 298 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: Volume_0000
    Parent Array: Array_0000

    Hard Drive 1
    Usage: Array member
    Status: Normal
    Device Port: 1
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: WDC WD3200AAKS
    Serial Number: WD-XX
    Firmware: 01.03E01
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 298 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: Volume_0000
    Parent Array: Array_0000

    CD/DVD Drive 0
    Device Port: 4
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 1
    Model: TSSTcorp DVD+/-RW TS-H653A
    Serial Number: Data not reported
    Firmware: D500

    CD/DVD Drive 1
    Device Port: 5
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 1
    Model: TSSTcorp CDDVDW SH-S223Q
    Serial Number: Data not reported
    Firmware: SB03

  • 29. Re: Intel Matrix Storage Manager - - Reset Disks to NON-RAID
    Sonny Community Member
    Currently Being Moderated

    Anna, It looks like you're probably at the point of talking directly with one of the support agents. I suggest you go to: http://www.intel.com/support/feedback.htm and choose one of the other support options there. They can open a support ticket and troublehoot this for you.

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