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I7 Sandy Bridge Recall

cowboy0101 Community Member
Currently Being Moderated

So i just purchased the sandy bridge i7 1155 and know im finding out their is a recall

One page says sandy bridge is not affected, but another page uses the terminology that the cougar point with sandy bridge is being recalled

I am really CORNFUSED, PLEASE Help

Do I send it back or not????

  • 1. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    HI!

    I´M THINKING OF BUYING A COMPUTER FOR RENDERING WITH:

    • Intel® Core™ i7-2600 processor - Dell - Studio XPS
      Features an 8MB cache and 3.4GHz processor speed.
    • Features 8-way processing for ultimate smart performance. Intel® Turbo Boost Technology automatically speeds up your processor when your PC needs extra performance.ATI Radeon HD 5770 graphics ETC

     

    • WHAT I´D LIKE TO KNOW IF THERE IS A PROBLEM WITH THE I7-2600? I´M BUYING IN USA AND SINCE I´M GOING TO BRING IT TO BRAZIL I´LL LOST THE WARRANTY SO I CAN´T MAKE A MISTAKE....THANKS!
  • 2. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hi...One site called ZDnet has a little bit more information regarding the chipsets like the core i7 mobile extreme,core i7 mobile,core i5 mobile,core i7 vPro and the core i5 vPro...They also say OEM systems carrying these products...On HotHardware,there is an article by Marco Chiapetto regarding this call back also and it says pretty much the same,but below that article in a forum there is mention a one person asking it their Asrock mainboard is affected and Marco's reply was pretty much yes or that it is also affected...That is all I can help you with,but all or most other sites mention OEM systems...

  • 3. Re: I7 Sandy Bridge Recall
    Doc_SilverCreek Community Member
    Currently Being Moderated

    Couger Point is the chipset, Sandy Bridge is the processor.

     

    No problems with the processors, just the new H67/P67 chipset.

     

    It is really a very minor issue for most applications, but Intel is going beyond doing the right think and making sure the ODM's can fix it.

     

    This is the best write up I have seen on it.

    http://www.anandtech.com/show/4143/the-source-of-intels-cougar-point-sata-bug

  • 5. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hi once again to all those will read my posts again...Yes it is true what you say,not the Sandy Bridge processor with LGA 1155 pinset number,but only with the Cougar Chipsets for the mainboards with LGA 1155 pinset number...We have to under stand is which one's are affected since they mention the manufacture date of the 9th,January,2011 and onwards have the affected chipsets...Also does it affect Intels OEM systems only or is it going to affect all mainboards with the cougar chipset...Also it is only affecting Sata 2 (3GB/s) ports and not the Sata 3 (6GB/s) ports...I forgot the exact percentage,but I think that it is either 5% or 20% of the affected chipsets...I read sites like ZDnet,HotHardware,PCworld,Bloombergs and others,but can not remember the site that had the sata 2 affected only ports write up...

  • 6. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hi once again...It is Bloomberg's site that says 5% of the cougar point chipsets are affected...After doing some stress tests they found the fault...You will not find the part about Sata 2 being affected only and not the Sata 3,since  they only mention the sata chipset issue... Also some other site that is too hard for me to find again had the up to 20% of chips affected out of the Cougar Point chipset that was shipped from the 9th,January,2011 and not manufactured on that date like I wrote up earlier,a mistake I wrote  up on previous post...I also can not find write up which says that Sata 3 is O.K.,I will return after a while for a further search and I will this make bookmarks or add to windows explorer favourites list...

  • 7. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hi once again...After searching for a while longer anantechs write up seems to be the best so far with the Sata 2 port issue stated clearly...The other write up that I seen before I can not find at all,so it is hidden deep down somewhere I do not know...Anyway they all mention the chipsets,but anantech goes that little bit further like the other site that I can not remember...To me it seems that I and others that bought the couger point chipset P67 & H67 mainboards will have to get them replaced if you want to use the sata 2 ports...I have not put my computer together yet,so I will try to return the Asus P8P67 Deluxe mainboard rather then putting it together and waiting for a fix or to have to return it for repair...I would advise people to try to return before they put their computer together...If you do try to keep it and only use the Sata 3 ports,you will lose the use of the sata 2 ports and they will become a waste...Remember the Core i7 and Core i5 processors are all good and nothing wrong with them at all...

  • 8. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hi once again...I forgot to mention that if you have not put your computer together yet,try returning the mainboard/motherboard to the PC shop,dealer or what ever for a refund rather then wait for them to get in contact with you to send your mainboard back to get fixed or for them to advise you about using the Sata 3 ports instead...In the case that you are lucky enough to get a refund,this will solve your problem and you can keep the processor and other parts for when you think it will be safe enough to buy again and put a LGA 1155 based computer together...Beware though I am thinking of waiting longer so I can get a totally new mainboard rather then a returned for use as new fix up...

  • 9. Re: I7 Sandy Bridge Recall
    parsec Community Member
    Currently Being Moderated

    George, although Intel is admitting there are potential problems with   the H67 and P67 chipsets, it seems that you are saying that they are   now or will soon be completely worthless.  That is not what Intel is  saying.   They are saying that over time (years) and with many or all of  the SATA  2 ports in use, a small percentage of these chips SATA 2  ports might  fail.  Intel discovered this while stress testing 'boards  with these  chips, in "hot boxes" at higher temperatures than most users  will have  in their PCs.  We shouldn't be rushing into "the sky is  falling" mode.

     

    BTW, thumbs up to Intel for their action here,   considering the cost and grief this "recall" will cause them.  Imagine   all the mother boards that I doubt can be simply fixed, replacing chips   of that kind that, once soldered to the 'boards, are there rather   permanently, since any removal and replacement is difficult and labor   intensive with LBGA type chips, AFAIK.  You cannot just attack it with a   solder iron, as these chips were not soldered in place by hand in the   first place.  Even if they could be removed, attaching a new one to an   otherwise fully assembled 'board will not be easy, if even possible.    Above all this, the labor and cost of replacing these chips, including   the retesting of the 'boards, is likely more than it is worth to do it.

     

    According to the AnandTech article, replacement boards   will not be available until March.  So you can't even get a "fixed"   'board yet.  It remains to be seen what the replacement procedure will   be.  Rushing to return these mother boards will serve no purpose, beyond   having your new Sandy Bridge CPU in it's box on a shelf.  There is no   mention of damage to 'drives connected to these chipsets, but of course   if your data is irreplaceable and the PCs data storage function   critical, there is some potential danger there if the port fails during a  write operations.  Apparently, Intel  discovered this problem  themselves, not from reports from owners or  manufactures, which means  problems "in the field" are not what triggered  this.

     

    If I owned one of the affected mother boards, I  would make sure my PCs  case is well ventilated, use only a fraction of  the SATA 2 ports, use  the SATA 3 ports, and wait and see what the  procedure for replacements  will be.  Those steps are insurance against  failure and will likely  help in keeping any problem from occurring,  which seems unlikely given  the information we now have.

  • 10. Re: I7 Sandy Bridge Recall
    rednekcowboy Community Member
    Currently Being Moderated

    Unfortunately, for HTPC users like myself who bought a board specifically for the number of sata ports on it, the answer you provide of using a limited number of ports is not a viable option.

     

    I have 6 sata devices and need them all running for my movie collection.  While I do realize the risk is minimal, I need a viable solution now, not a month from now.

     

    I also object to you giving a "thumbs up" to intel for coming forward here.  Trust me, any major corporation would not do this out of sheer good will.  They have anticipated many issues that will come as a result of these deffective chips and have weighed that against the losses they will receive by issuing a recall and have decided it is cheaper to do the recall.  They didn't do it out of some "moral obligation" as you suggest.

     

    This situation is a result of not thoroughly testing their product prior to sending it out to the masses.  It is a situation created by them and is being resolved by them, however it should have never occurred in the first place, hence the recall.

     

    Let's all be honest about the current situation here.

  • 11. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Is parsec an intel plant? He certainly seems to be pooh poohing the issue. The system i just built three days ago has this 'defective' chipset and not only myself but many enhusiasts who chose 'Intel' are not feeling all warm and fuzxy about this.

     

    IMHO intel needs to advance replace these boards once the workaround has been implemented.

  • 12. Re: I7 Sandy Bridge Recall
    Sonny Community Member
    Currently Being Moderated

    For the latest information, go to: http://blogs.intel.com/technology/

  • 13. Re: I7 Sandy Bridge Recall
    Currently Being Moderated

    Hopefully Intel comes up with the solution to send out advanced replacement boards when they are ready. Right now they are referring you to an automated support article on troubleshooting issues that don't petain to the chipset problem.

     

    Of course the other option right now is to direct you to open a chat session which is always busy or asks you non-sensical questions and then suggets you contact the supplier where you bought the board.  Well, Intel, the board and processor go hand and hand and neither can be used without the other !!!

     

    Having put the system together already, I don't think the retailer will also accept a perfectly fine but otherwise useless processor (can't use it with anything else) as they would now lose out on a motherboard and prcoessor RMA.

     

    So, even If I get a refund on the board then i'm stuck looking at a processor that i can do sh** with and have no computer for my business in the meantime.

     

    Ugh.   

  • 14. Re: I7 Sandy Bridge Recall
    parsec Community Member
    Currently Being Moderated

    Sorry to disappoint you, but I'm not an Intel plant (dang, I should be getting paid for this!)

     

    I have criticized Intel in this forum many times, my  Intel DG45ID mother board with it's flaky BIOS and associated weird  functioning being the main cause of that.  Actually, there are several  Intel employees that post in this forum that are not identified as such,  or are moderators, but I am not one of them.  As with other  manufacture's forums I have experience with, the standard policy  regarding discussing or defending their products problems seems to be  this; Say nothing whatsoever.

     

    Unfortunately, I cannot take credit for the suggestion to use the two SATA 3 ports, that was done in one or both of the AnandTech articles on this topic, one of which is linked at the top of this  thread.  Of course that does not solve this problem, and is just a  simple, partial workaround, that will not satisfy all users as redneckcowboy points out.

     

    He also wrote the following:

     

       "I also object to you giving a "thumbs up" to intel for coming forward  here. ... They didn't do it out of some "moral obligation" as you  suggest."

    Which apparently was inspired by this:

     

       BTW, thumbs up to Intel for their action here,  considering the cost and grief this "recall" will cause them.

     

    Talk  about reading between the lines, where did I ever suggest that?  My  point is that when these ports fail, how would the user know it was the  chipset that failed?  They would just think, "... bad mother board, RMA  time...", the end.  Can anyone tell me who could diagnose or identify  the exact problem besides "bad H67 chip" other than Intel?  Even if we  could determine the cause is the H67 chip.  Not to mention prove that  the mother board manufacture did not do something wrong in their  use of the chip?  In short, this would be an easy flaw to hide, IMO.   But they admitted it, on their own, without being forced to do so, and  are planning compensation to the customer.  I felt that this earned them an, "Ok, good", not a "You !@#$%^&*!".

     

    My comments are based entirely on the information in the AnandTech  articles.  So are the suggestions, I am simply paraphrasing statements  from the articles.  Have you read them?  If not, please do so, if only  to possibly alleviate some of your concern over this problem. Given some  of the comments by my detractors, it seems the articles were not read.

     

    I never said it didn't exist.  I never said it doesn't  matter.  All I'm saying is given the information we have right now, it  does not sound like a huge and immediate disaster that will never be  fixed, we know how to keep your affected PC running if you choose to do  so, and we already know that those affected will be compensated.

     

    I  see plenty of honesty in this, all this information from day one, and  this is day two.  I could quote Intel's statement in the AnandTech  article regarding the chances of this occurring in the affected PCs, but  I imagine that will be dismissed as a lie.  You'll need to forgive me for not immediatetly jumping on the anger and hate bandwagon. Burn the witch!!

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