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Sandy bridge flaw. What to do?

fjleon Community Member
Currently Being Moderated

I just found out my sandy bridge motherboard has a flaw in its SATA chipset according to an Intel press release today.

While the press release says the flaw is on products starting january 4th, i bought my sandy bridge motherboard on december in australia (early sale perhaps?)

 

My motherboard is a GA-H67A-UD3H (gigabyte). I contacted them by email and am waiting for an answer.

 

I just chatted to an intel agent and he told me that they don't have an answer since the issue is under investigation.

 

What can i do? Even worse, i live in Venezuela and don't know if Intel would help me down here.

  • 1. Re: Sandy bridge flaw. What to do?
    wasabipeas Community Member
    Currently Being Moderated

    YAY for being an early adopter!   Hopefully Intel will give us replacement motherboards in a timely manner.  Also where do I go to register my motherboard?  I don't see where on the Intel site I can do that.  With ASUS you register your board on their website.  Is this even possible with Intel?

  • 2. Re: Sandy bridge flaw. What to do?
    Jackula Community Member
    Currently Being Moderated

    Early adopter here too, I'm not too worried about Intel providing a means of replacing my motherboard. What I am worried about is what will happen to my Windows 7 OEM license, AFAIK this license is bound to my motherboard, and replacing my motherboard would mean I have to replace my Windows 7 OEM license which is an extra $120.

  • 3. Re: Sandy bridge flaw. What to do?
    Flying_Kiwi Community Member
    Currently Being Moderated

    fjleon wrote:

     

    My motherboard is a GA-H67A-UD3H (gigabyte). I contacted them by email and am waiting for an answer.


    So you will need to have it sorted by Gigabyte (or perhaps your supplier/retailer will have a replacement they can swap it with). Intel will only deal with end users if they have Intel branded retail motherboards.

  • 4. Re: Sandy bridge flaw. What to do?
    wasabipeas Community Member
    Currently Being Moderated

    All you will probably have to do is call MS and explain to them what happened.

  • 5. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    More information can be found at:   http://blogs.intel.com/technology/

  • 6. Re: Sandy bridge flaw. What to do?
    Aaron2164 Community Member
    Currently Being Moderated

    All you have to do is contact windows w/ your OS information and tell them your reformatted your computer and they will issue you a new key.  

  • 7. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    Hi...I do not know what to do either and just recently I have bought an Asus P8P67 Deluxe mainboard and two core i7's one is the 2600k and the other is the 2600...What do I do now...If anybody can help me also...I have not put these together yet to make the new computer...

  • 8. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    From the article by Anandtech, it appears that the flaw will affect the SATA II ports. The SATA III ports use a separate circuit and thus will be unaffected. Some of the comments going around are that the problem only surfaces at high temperature and elevated voltage over time. Some even play-down the problem saying most will only use the SATA III ports. I say, what about external backup drives, DVD/CD drives, flash drives and printers? The ports could die at any time including in the middle of a transfer. I just received my DH67BL board and an i7-2600 on the 27th. I'm not a happy camper. Intel says they will deal with OEMs and Distributors but what about us "little people"?

  • 9. Re: Sandy bridge flaw. What to do?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Ken wrote:

     

    Intel says they will deal with OEMs and Distributors but what about us "little people"?

    Since you have an Intel branded board you can liaise with Intel tech support about it or your supplier. I imagine you'll need to have the board to hand with all its identifying numbers etc if you use the live chat option mentioned through the intel link above. The reason why Intel will also liase with OEMs (the big people), is because those companies may also have used these affected components in some of their motherboards and although the OEM is the customer (or perhaps supplier) contact for getting the issue resolved, they in turn will still need to deal with Intel for parts/advise on how to fix their own affected products.

  • 10. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    Hi once again...I am back after doing some research and seeing not much help for anyone on this site... I have went to many sites with write ups done about this so called Sandy Bridge flaw which it is not and only by association of their LGA 1155 pinset socket number is the only reason why they say this...The fault actually is with the chipset called cougar point that looks after Sata 2 ports...The chipsets are usually located either on the north bridge or south bridge,depending on what the chipset is for...Sata 3 ports (6GB/s) are not affected at all,so they may advise you to use these ports instead...I would not do this at all as you will lose the ability to use those Sata 2 ports (3GB/s) to good use...If you do what they may advise you can expect your mainboards Sata 2 ports not to function properly and these faults will occur in about 3 years  or more time...Only about 5% plus will be affected they say,it has something to do with the transfer of the data giving faulty readings...I would rather first return  the mainboard for a refund of it and keep all the other parts like the processor etc,for future use when the mainboards are safe again to buy...If this does not work out about getting your refund in full,then you will have get in contact and push through what ever you can to get your mainboard repaired...Sorry I can not be more helpfull...

  • 11. Re: Sandy bridge flaw. What to do?
    Sonny Community Member
    Currently Being Moderated

    More information can be found at:   http://blogs.intel.com/technology/

  • 12. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    Hi Sonny and Thank You for your advice...I have been there and have waited for a reply to my question...Kelly said that I should just contact the vendor and organise to return my Asus P8P67 Deluxe Mainboard and I have done that already,even before I got a reply from her...Thank you once again for this link...Also this confirms that my post that I put up for others to read were right...

  • 13. Re: Sandy bridge flaw. What to do?
    Currently Being Moderated

    hi, I'm from Russia and I also waiting for HP official decision, I have notebook with sandy bridge

  • 14. Re: Sandy bridge flaw. What to do?
    yf38 Community Member
    Currently Being Moderated

    Hi Marina,

    There is some chance with a notebook, that it may be not affected, if the disk and optical drive are using only the sata3 ports.

    To be more confident, let have a look at the properties of the disk and optical drive in windows 7 device manager.

    If the listed  "locations" are 0 and 1 that's good for you, these numbers are those of sata3 ports not affected.

    If your notebook provides an e-sata external port, this one is probably subject to the problem, its location is probably 4 or 5.

    I suppose that HP will list in a near future if not already done, the affected models and their repair policy.

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