I think Forrester has it right.
As captured by CIO Insight Magazine in May of 2009:
"While CIO’s can improve the way they support the business ...
Forrester also believes they need to do a better job communicating the ways they already do"
My question to you ... Is sharing IT's value with business leaders important?
Our Perspective: Absolutely. We are on our 10th version of the Intel IT Performance Report