1 2 Previous Next 20 Replies Latest reply: Apr 14, 2011 11:23 AM by hlgoodex Go to original post RSS
  • 15. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello,

     

    I would suggest that you uninstall and then reinstall the Intel AppUp(SM) center.

     

    I would also reboot between uninstall and reinstall.

     

    Here is how to uninstall Intel AppUp(SM) center.

     

    1. Go to Start and select "All Programs"

    2. Find "Intel AppUp(SM) center" and select it

    3. Select "Uninstall Intel AppUp(SM) center"

    4. Reboot your PC

    5. Browse back to http://appup.intel.comand download and install the Intel AppUp(SM) center

     

    Let us know if this does not resolve your issue.

     

    John C

    Intel AppUp(SM) center Support

  • 16. Re: Error on Appup Access
    Currently Being Moderated

    I'm running Windows and am receiving the "Cant Connect" error - though I'm obviously connected to the Internet and I'm NOT in Egypt! 

     

    My greatest disappointment with this is that I may likely miss out on the "Angry Birds" free download which is a limited-time and limited-quantity offer.

     

    Can you please note my problem and the date/time of my problem so that I may avail myself of the software once the problem is corrected?

     

    It would be the fair and honest thing to do.

     

    Jacques Morrice

    Pennsylvania, USA

  • 17. Re: Error on Appup Access
    Currently Being Moderated

    I'm running Windows and am  receiving the "Cant Connect" error - 2

     

    I have windows 7 - 64 bit

     

    I am running into the same issue as Jacques where I am upset I may night be able to receive the free angry birds download....

     

    Samantha McAvoy

  • 18. Re: Error on Appup Access
    hlgoodex Community Member
    Currently Being Moderated

    Hello,

     

    We have been experiencing extremely high utilization triggered by an Angry Birds free app promotion. We have seen several users who were getting errors when they try to use or start the Intel AppUp(TM) client. This was impacting all users. The free app promotion has ended and Intel AppUp(TM) client traffic has returned to normal levels.

     

    Please see http://communities.intel.com/thread/19369?tstart=0  for latest status.

     

    Regards
    Hal G.
    Technical Support Team
    Intel AppUp(SM) Developer Program
    Intel AppUp(SM) center

  • 19. Re: Error on Appup Access
    Currently Being Moderated

    I am still getting error codes when I try to log in.

  • 20. Re: Error on Appup Access
    hlgoodex Community Member
    Currently Being Moderated

    Hello

     

    Please try the following:

     

    1. Uninstall the Intel AppUp(TM) client, reboot the workstation, and then reinstall the Intel AppUp(TM) client from http://www.appup.com
    2. If still fails, temporarily disable virus protection and firewall and try to run the Intel AppUp(TM) client again.
    3. If still fails, please run the Intel® System Identification Utility. The instructions are located at http://www.intel.com/support/idyp.htm
    4. Provide us the Intel® System Identification Utility Reference Number so we can look at the system configuration to confirm it meets the minimum requirements
    5. (Optional) Try installing Intel AppUp(TM) client on a second system to see if you get the same results or if it works.

     

    Regards
    Hal G.
    Technical Support Team
    Intel AppUp(SM) Developer Program
    Intel AppUp(SM) center

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