10 Replies Latest reply: Mar 1, 2011 1:38 PM by hlgoodex RSS

Unable to download any Apps (Error Code: 2)

Brandinio Community Member
Currently Being Moderated

Hey, I've just recently set up an account and purchased Angry Birds. However whenever I attempt to download Angry Birds or any of the Free Apps, I get the following error message "We could not complete your request. An internal failure was detected. Please try restarting the client. If the problem persists contact support. Error Code: 2"

I have tried restarting the client and computer and even reinstalled the client, but no luck. Am I missing something that I forgot to install?

Thanks in advance.

  • 1. Re: Unable to download any Apps (Error Code: 2)
    jdmarche Community Member
    Currently Being Moderated

    Can you provide the specific Operating System and Service Pack you are using? Also, is there another PC you can install the client on (using the same account)?   This will help us to know if the issue is specific to your PC or to your account.

     

    Thanks.

     

    MarchX

    Intel AppUp(SM) center support

  • 2. Re: Unable to download any Apps (Error Code: 2)
    Brandinio Community Member
    Currently Being Moderated

    Funny thing is... when you replied back, I tested it on another machine which has Windows 7 Home Premium and it worked like a charm. My computer has Windows 7 Ultimate, maybe that's the problem? If so, any fix for it?

  • 3. Re: Unable to download any Apps (Error Code: 2)
    jcutrig Community Member
    Currently Being Moderated

    Hello Brandinio,

     

    Do both machines have the same virus and firewall software on them?

    You might want to try temporarily disabling the virus and firewall software on the machine that is not working and see if that makes any difference.

    You could also try uninstalling and reinstalling the AppUp Client software.

     

    This can be done by:

    1. Going to start icon
    2. Select all programs
    3. Select Intel AppUp(SM) Center
    4. Select Uninstall Intel AppUp(SM) Center

     

    Reboot the system

     

    You can then go back to the Intel AppUp(SM) Center web site and download and reinstall the application again

     

    Thanks

     

    John C

    Intel AppUp(SM) Center Support

  • 4. Re: Unable to download any Apps (Error Code: 2)
    Brandinio Community Member
    Currently Being Moderated

    They both run Kaspersky PURE and did require the protection to be disabled for the store to actually load the store's front page. So both were disabled at the time of trying to download apps. And my computer running Windows 7 Ultimate with Kaspersky PURE Disabled gets the Error Code 2 and my secondary computer running Windows 7 Home Premium with Kaspersky PURE Disabled downloads/installs/runs apps perfectly. And finally, I've already tried a Reboot and Reinstallation of Intel's AppUp

     

    Thanks.

  • 5. Re: Unable to download any Apps (Error Code: 2)
    unplugged_24 Community Member
    Currently Being Moderated

    Hi Brandinio,

     

    Thanks for providing these info.

    Is your operating system updated to the latest updates available from Microsoft?

    Also do you have Adobe Air and latest Java installed?

    If not, please could you update your operating system and install Adobe Air? After updating your operating system, please re-install the AppUp(SM) Center and allow it to overwrite the existing installation.

     

    Moreover could you also tell us what is the language of your operating system and what it the version (32bit or 64bit)?

     

    Regards

    Rooven

     

    Intel AppUp(SM) Center Support

  • 6. Re: Unable to download any Apps (Error Code: 2)
    Currently Being Moderated

    i'm having this same problem....

     

    continue to get "error 2" when trying to download angry birds, and am unable to complete the download.  i previously purchased, tried to download, and received this error.

     

    after checking this forum, i went back and made sure i had the latest adobe air and java (even deleted all my old java), deinstalled/reinstalled the intel appup client, rebooted the computer, and...  after i signed in, apparently i had to pay for the app a 2nd time, only to find out again that error 2 was preventing me from dowloading the app.  i'm running windows xp professional. fully updated.

     

    can i get a little help here?  no way i'm gonna try to buy anything else if i'm buying 2x and can't even download the app!!

     

    thanks!

  • 7. Re: Unable to download any Apps (Error Code: 2)
    Currently Being Moderated

    to update:  intel sent me an automated email since they couldn't respond to me via a 'live' person, with a list of automatically generated documents.  one referenced "error code 2", and said the following:

     

    Document 353881  

    Try these troubleshooting steps:

    • Close Intel AppUp(SM) client and reboot your computer.

    OR

    • Advanced - Manually restart the Intel Service Manager process and the Intel AppUp(SM) client (see instructions).

     

    i had obviously tried the first option - unfortunately the link to the instructions in the second option appears to be a dead link.

     

    still looking for any help available here.  thanks.

  • 8. Re: Unable to download any Apps (Error Code: 2)
    Currently Being Moderated

    further update:  was able to find a working link that showed how to 'manually restart the service manager' - basically just told me to kill the process...  which i did, and rebooted, etc.

     

    didn't help.  still stuck on 'error 2'.  

  • 9. Re: Unable to download any Apps (Error Code: 2)
    Currently Being Moderated

    further update:  just tried disabling my firewall (norton internet security).  no luck - still getting 'error 2'.  what a waste...

  • 10. Re: Unable to download any Apps (Error Code: 2)
    hlgoodex Community Member
    Currently Being Moderated

    Hello,

     

    Please see the following link for a list of error codes and possible solutions:  http://www.intel.com/support/software/stores/appupwn/sb/CS-032118.htm

     

    There is a link on the automated e-mail response that you can use to escalate your issue to a "live" person if the suggested fixes do not help. Look for "Escalate Issue" in upper right of message.

     

    If it still fails, please run the Intel® System Identification Utility. The instructions are located at http://www.intel.com/support/idyp.htm

     

    Provide us the Intel® System Identification Utility Reference Number so we can look at the system configuration to confirm it meets the minimum requirements

     

    (Optional) Try installing Intel AppUp(TM) client on a second system to see if you get the same results or if it works.

     

    Regards
    Hal G.
    Technical Support Team
    Intel AppUp(SM) Developer Program
    Intel AppUp(SM) center

    *Other names and brands may be claimed as the property of others.

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