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  • 15. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    josephs2877 Community Member
    Currently Being Moderated

    Dell doesn't have a fix posted yet.  They are still using the driver from June which is causing the bluescreen (BSOD):

     

     

    Intel - Driver

    Applies to:

    825xx Gigabit Platform LAN Network Device

    Urgent 6/29/2010 11.6.92.0, A04

  • 16. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    bentura Community Member
    Currently Being Moderated

    I concur.  The drivers mentioned above from June still cause BSOD's.

     

    I have managed to get around the problem by uninstalling my Cisco VPN client.  Although I may need this one day.  nearly a whole day has gone past without a BSOD.

  • 17. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    clintoto Community Member
    Currently Being Moderated

    Interesting, I don't have any Symantec software installed on my Dell E6410's. They'll crash sporadically even with a clean install of Windows 7 x64 (with the addition of the 82577LM adapter driver, of course) on them. Still no change on Dell's driver page it seems.

  • 18. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    MARK HANNA Community Member
    Currently Being Moderated

    Even if a new driver is not posted, your manufacturer might have a fix if you contact them directly. They might have a good reason for not posting the fix for general distribution, but they might make it available for your specific issue.

  • 19. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    rcusa Community Member
    Currently Being Moderated

    I have similar issue - using DELL E6410 with 64-bit Windows 7 - Intel 82577 Gigabit - Driver 11.6.92.0 - Works fine most of the time in Docking station. BSOD when watching online streaming video or webinars - shows e1k62x64.sys caused the BSOD.

     

    We have no fix yet from Dell / Intel / Microsoft

  • 20. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    armando13 Community Member
    Currently Being Moderated

    clintoto wrote:

     

    Interesting, I don't have any Symantec software installed on my Dell E6410's. They'll crash sporadically even with a clean install of Windows 7 x64 (with the addition of the 82577LM adapter driver, of course) on them. Still no change on Dell's driver page it seems.

     

    I had initially thought it was only Symantec causing the BSOD until my laptop eventually bluescreened this morning.

    I uninstalled SEP over the weekend.  While it isn't the lone culprit it did make the BSOD occur more often.

     

    This is definitely a driver problem.

     

    We contacted Dell support today and they told us that no new driver was available.

    As a matter of fact, they told us to try an older drvier from the Intel site:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19259&lang=eng

     

    My coworker installed it after removing the currently installed driver but it still shows the same driver version in device manager.

    I don't see how this can be a solution if it is the same driver version.

    What gives? How can there not be a solution with so many people experiencing this issue?

  • 21. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    JulioSCIT Community Member
    Currently Being Moderated

    Armando,

     

    In my case I had to go into the properties for the network adapter in the device manager, and roll back the drivers in order to force Windows to downgrade to the older drivers. These drivers fixed the problem for me. Good Luck!

  • 22. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    armando13 Community Member
    Currently Being Moderated

    Thanks for the suggestion Julio but the "Rollback Driver" option is greyed out for me.

    I did find a link to an older driver on the Dell ftp site though.

    The intel driver version is 11.5.10.0

     

    ftp://ftp.us.dell.com/network/Intel_825xx-Gigabit-Platform_A00_R257390.exe

     

    I installed it and so far I haven't crashed when streaming video and transferring a large amount of files from the network (at the same time).

    The older driver does seem to have fixed the problem.

    Thanks for the information.

  • 23. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    kamrath Community Member
    Currently Being Moderated

    [sigh]  I've been having this problem too, and so glad to find that I'm not the only one.

     

    I've got a spanking new Toshiba Portege R700 (model S1330)... Core i7, SSD, 4GB RAM ... with the Intel 82577LM Gigabit Network Adapter.  I'm running Windows 7 Enterprise 64bit... via a clean install, followed by applying all of Toshiba's drivers from their support website.  Similar to others, I'm also running Cisco VPN Client and Symantec Antivirus, both of which are our corporate standards.

     

    I am experiencing an average of 1 or 2 crashes a day (DRIVER_IRQL_NOT_LESS_OR_EQUAL), not all of which are accompanied by a BSoD.  I now have about 20 *.dmp files in the "minidump" folder and all are pointing to e1k62x64.sys as the likely culprit.  (I'm using WinDbg to read these.)

     

    The logging to the Event Log typically reads as follows:

     

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000068, 0x0000000000000002, 0x0000000000000001, 0xfffff8800421b2e0). A dump was saved in: C:\Windows\Minidump\091710-25084-01.dmp. Report Id: 091710-25084-01.



     

    Addl notes...

    • I seldom use the laptop outside of the port replicator, so am unsure if it also occurs when undocked.

    • The Cicsco VPN Client is not typically running when crashes occur.

    • The crashes are more likely to occur when

      • there is heavy CPU activity,

      • when listening to music,

      • and when watching video (e.g. Youtube)

    ... but sometimes occur when the machine is entirely idle (such as at nightime);

    • One interesting example was that there were 2 such crashes overnight a few days ago, about an hr apart.  This means that the second crash happened after the system had rebooted but before any user had logged in.

  • 24. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    Community Member
    Currently Being Moderated

    I'm having the same problem with a brand new E6410. Glad to see I'm not alone i guess. Have tried many driver versions but no luck so far. Hope this is resolved soon.

  • 25. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    kamrath Community Member
    Currently Being Moderated

    I've just spent some "quality time" (and of course I'm being facetious!) on the 'phone with Toshiba's tech support.  I gave them the URL to this discussion thread and was told that Toshiba has not received a fix from Intel as discussed here.  Is there some specific identifying name for this "potential fix" that I can refer to when chatting with Toshiba?

     

    Also... I now have about 20 "minidump" files, all of which implicate e1k62x64.sys.  This morning's dump referenced stop code 0x0000000A, whereas all previous ones had referenced stop 0x000000D1.  Is this meaningful at all?

  • 26. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    kamrath Community Member
    Currently Being Moderated

    I've just checked Device Manager to see the details re the 82577LM Gigabit Network Adapter... the installed driver details are:

     

    e1k62x64.sys

     

    Driver provider: Intel

    Driver data: 08/05/2010

    Driver version: 11.6.92.0

     

    File version: 11.6.92.0 built by: WinDDK

     

    Is this the version with the supposed fix?  Alas...the BSoD errors continue!

  • 27. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    MARK HANNA Community Member
    Currently Being Moderated

    The cause of the blue screen is a missing entry in the driver install information file (INF). You could edit the file, uninstall the Intel(R) Network Connections software, and then install again from a software copy with the edited INF file.

     

    Follow these steps.

     

    1. Make a copy of the original software package before you do the other steps so you can go back to the original file if you make a mistake.

    2. Open your software package with WinZip* or a similar program.

    3. In the PRO1000\Winx64\NDIS62 directory you will find the e1k62x64.inf file.

    4. Open the file.

    5. Find the [E10EA.HW] and [E10EB.HW] sections

    6. Add this line to each of the above sections
      AddReg = MSI.reg

    7. Save the file and install the drivers and software.

     

    The edited sections should look like this example when you are done.

    [E10EA.HW]
    Include = machine.inf
    Needs = PciIoSpaceNotRequired
    AddReg = MSI.reg

     

    [E10EB.HW]
    Include = machine.inf
    Needs = PciIoSpaceNotRequired
    AddReg = MSI.reg

    Let us know how this works out for you.

     

    Mark H

  • 28. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    alexander3133 Community Member
    Currently Being Moderated

    Thanks Mark for the solution, I will take this and have a try.

  • 29. Re: Problem with Intel 82577LM Gigabit Network Adapter driver
    kamrath Community Member
    Currently Being Moderated

    THANKS Mark, for this info!

     

    I'm not sure where I am to get the "Intel Network Connections" software.  Can you pls point me to it?

     

    Thanks.

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