Help Desk Console for Non-TLS Environments

Version 3

    Intel® vPro™ Technology Use Case Reference Design

     

    Overview:

    One of the main uses for Intel® Active Management Technology (Intel® AMT) is to allow the help desk to do more remotely. Because Intel AMT can be accessed out-of–band (OOB), it opens up many possibilities for remote diagnostics and repair. However in order to perform remote diagnostics and repair a help desk application is needed that allows help desk staffers to access key Intel AMT features. This use case reference design covers RealVNC’s VNC* Viewer Plus. VNC Viewer Plus allows use of Intel AMT’s remote power on/off/reset commands, IDE Redirection, and KVM Remote Control.

     

    Specifications:

    Version:

    1.0

    File size:

    221 KB

    Est. download time:

    Less than 5 seconds under LAN conditions

    Language:

    English

     

    Available In This Download:

    • Help Desk Console for non-TLS environments v1.0.pdf

     

    Related Information:

    Support:

    Use Case Reference Design Support

    Additional Use Case Reference Designs:

    Use Case Reference Designs for Intel® vPro™ Technology

    Intel® vPro Expert Center:

    Intel® vPro™ Expert Center

    Intel® vPro™ Developer Community

    http://software.intel.com/en-us/vpro/

    Intel Corporation:

    www.intel.com