Intel® RPAT: Events & News, Known Issues, Best Practices, and Workarounds

Version 7

     

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    Events & News

     

    Product Discontinuation Notice:

    Due to market response, Intel Corporation ("Intel") has decided to discontinue Intel® Remote PC Assist Technology (Intel® RPAT). As a consequence, Intel® Remote PC Assist Service and associated marketing activities will wind down and eventually cease in October, 2010.

    Intel remains committed to the needs of its customers; as we move forward, we will use this site to share with you alternate technologies that harness the out-of-band communication capability of Intel® vPro™ technology and extend the performance, value and capabilities of Intel® Architecture.

    Please submit RPAT related questions to RPAT_Support@intel.com

     

    Events you can see Intel(R) RPAT in person

    http://www.asciievents.com/

     

    http://www.smbnation.com/Events/SMBNationFall09/tabid/229/Default.aspx

    10.7.2009

     

    Intel RPAT in the News

    http://www.att.com/gen/press-room?pid=4800&cdvn=news&newsarticleid=27142

    10.7.2009

     

    Latest Documents

    The the latest documents on Intel Upgrade Service, see attachment below with the following names to download:

              Intel® Remote PC Assist Technology End User Solution Brief.pdf

     

              Intel® Remote PC Assist Technology ISV Solution Brief.pdf

     

     

    11.12.2009

    Best Practices

     

    Signing up for Intel® Remote PC Assist Technology

    PROBLEM

    How do I sign up for Intel® Remote PC Assist Technology?

    RESOLUTION

    Intel® Remote PC Assist Technology would be part of a service offering provided by an OEM, Managed Service Provider (MSP), or at the Retail Point of Sale.  As an end-user, one could sign up for the service at the time of purchasing a PC or at anytime later.  In addition, you could request support only when needed by activating a set of keys on your computer.  Please refer to the documentation provided by your PC manufacturer on how to initiate a service request.

    7.1.2009

    What are the minimum system requirements

    PROBLEM

    What are the minimum system requirements for Intel® Remote PC Assist Technology (Intel® RPAT)

    RESOLUTION

    Intel® Core™2 processor with Intel® vPro™ technology-based platform with Intel® Q45 Chipset.

    6.28.2009

     

    Managed Service Provider (MSP)

    PROBLEM

    What is a Managed Service Provider (MSP)?

    RESOLUTION

    Managed Service Provider (MSP) or Management Service Provider is an organization that manages a customer's computer system and network which are either located on the customer's premises or at a third-party datacenter. MSPs offer a variety of service levels from just notifying the customer if a problem occurs to making all necessary repairs itself. MSPs may also be a source for hardware and staff for its customers.

    6.27.2009

     

    Best Known Methods (BKMs)

    Encryption and Security of Connection with Intel® Remote PC Assist Technology

    PROBLEM

    Is my connection with my service provider secure?

    SOLUTION

    Yes! Intel® Remote PC Assist Technology uses industry standard cryptographic protocols.

    Transport Layer Security (TLS) is used to provide secure communications on the internet and establish a secure connection between the end user and the service provider.

     

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    7.1.2009