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Intel® Upgrade Service: Known Issues, Best Practices, and Workarounds

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Upgrades Available

For the Intel® 4 Series Chipset Family, two types of Manageability Upgrades are available

Level I Manageability Upgrade

for certain Intel® Q45 Express chipset-based

systems which upgrades the system from Standard Manageability to full Intel®

Active Management Technology (AMT) version 5.x on systems using a non

Celeron® processor. (Note: Systems using an Intel® Core™2 processor with vPro™

technology* already have full Intel AMT v5.x).


Level III Manageability Upgrade

for certain Intel® B43 Express chipset-based

systems which adds Intel® Standard Manageability, Fast Call for Help, and Intel®

Remote PC Assist Technology (RPAT) with any supported processor other than an

Intel® Celeron® processor.


For full descriptions, please see:



Best Known Methods (BKMs)


Minimum System Requirements


What are the minimum system requirements?


Level I Manageability Upgrade is available on:


Intel® Desktop Board DQ45CB

Intel® Desktop Board DQ45EK

Asus* Desktop Board P5Q-EMDO


Level III Manageability Upgrade is available on:


Intel® Desktop Board DB43LD and



Supported Operating Systems (OS):

Microsoft* Windows Vista* (Ultimate and Business Editions), SP2

Microsoft Windows XP* with SP2 and SP3 (32 and 64 bit)

Microsoft Windows 7 (32 and 64 bit)


Supported Processors:

Intel® Core™2 Quad processor,

Intel® Core™2 Duo processor

Intel® Pentium® processor with Intel® dual-core technology


Note: For full list of supported processors for each Upgrade type, see


Can you upgrade?


How can I determine if I have an upgrade available?


Browse to (the Marketplace) from the system you would like to upgrade or check for an upgrade and in the left Navigation Menu, click the ‘Check Upgradability’ link. Press the ‘Download Now’ button.


Figure below: Left Menu at





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