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Intel® Upgrade Service: Known Issues, Best Practices, and Workarounds

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Upgrades Available

For the Intel® 4 Series Chipset Family, two types of Manageability Upgrades are available

Level I Manageability Upgrade

for certain Intel® Q45 Express chipset-based

systems which upgrades the system from Standard Manageability to full Intel®

Active Management Technology (AMT) version 5.x on systems using a non

Celeron® processor. (Note: Systems using an Intel® Core™2 processor with vPro™

technology* already have full Intel AMT v5.x).

 

Level III Manageability Upgrade

for certain Intel® B43 Express chipset-based

systems which adds Intel® Standard Manageability, Fast Call for Help, and Intel®

Remote PC Assist Technology (RPAT) with any supported processor other than an

Intel® Celeron® processor.

 

For full descriptions, please see:http://www.intel.com/technology/product/ius/index.htm

 

10.13.2009

Best Known Methods (BKMs)

 

Minimum System Requirements

PROBLEM

What are the minimum system requirements?

RESOLUTION

Level I Manageability Upgrade is available on:

 

Intel® Desktop Board DQ45CB

Intel® Desktop Board DQ45EK

Asus* Desktop Board P5Q-EMDO

 

Level III Manageability Upgrade is available on:

 

Intel® Desktop Board DB43LD and

Asus* P5QL-VM DO/CSM

 

Supported Operating Systems (OS):

Microsoft* Windows Vista* (Ultimate and Business Editions), SP2

Microsoft Windows XP* with SP2 and SP3 (32 and 64 bit)

Microsoft Windows 7 (32 and 64 bit)

 

Supported Processors:

Intel® Core™2 Quad processor,

Intel® Core™2 Duo processor

Intel® Pentium® processor with Intel® dual-core technology

 

Note: For full list of supported processors for each Upgrade type, see

http://www.intel.com/support/services/upgrade

10.13.2009

Can you upgrade?

PROBLEM

How can I determine if I have an upgrade available?

RESOLUTION

Browse to http://Upgrades.Intel.com (the Marketplace) from the system you would like to upgrade or check for an upgrade and in the left Navigation Menu, click the ‘Check Upgradability’ link. Press the ‘Download Now’ button.

 

Figure below: Left Menu at http://Upgrades.Intel.com

 

upgradesintelcom.jpg

10.13.2009

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