Intel® Upgrade Service: Known Issues, Best Practices, and Workarounds

Version 3

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    Upgrades Available

    For the Intel® 4 Series Chipset Family, two types of Manageability Upgrades are available

    Level I Manageability Upgrade

    for certain Intel® Q45 Express chipset-based

    systems which upgrades the system from Standard Manageability to full Intel®

    Active Management Technology (AMT) version 5.x on systems using a non

    Celeron® processor. (Note: Systems using an Intel® Core™2 processor with vPro™

    technology* already have full Intel AMT v5.x).


    Level III Manageability Upgrade

    for certain Intel® B43 Express chipset-based

    systems which adds Intel® Standard Manageability, Fast Call for Help with any supported processor other than an

    Intel® Celeron® processor.


    For full descriptions, please see:



    Latest Documents

    The the latest documents on Intel Upgrade Service, see attachment below with the following names to download:


    Intel Upgrade Service - End User Brochure.pdf


    Intel Upgrade Service - Reseller Brochurel.pdf




    Best Known Methods (BKMs)


    Minimum System Requirements


    What are the minimum system requirements?


    Level I Manageability Upgrade is available on:


    Intel® Desktop Board DQ45CB

    Intel® Desktop Board DQ45EK

    Asus* Desktop Board P5Q-EMDO


    Level III Manageability Upgrade is available on:


    Intel® Desktop Board DB43LD and

    Asus* P5QL-VM DO/CSM


    Supported Operating Systems (OS):

    Microsoft* Windows Vista* (Ultimate and Business Editions), SP2

    Microsoft Windows XP* with SP2 and SP3 (32 and 64 bit)

    Microsoft Windows 7 (32 and 64 bit)


    Supported Processors:

    Intel® Core™2 Quad processor,

    Intel® Core™2 Duo processor

    Intel® Pentium® processor with Intel® dual-core technology


    Note: For full list of supported processors for each Upgrade type, see


    Can you upgrade?


    How can I determine if I have an upgrade available?


    Browse to (the Marketplace) from the system you would like to upgrade or check for an upgrade and in the left Navigation Menu, click the ‘Check Upgradability’ link. Press the ‘Download Now’ button.


    Figure below: Left Menu at