Intel® IT Director: Known Issues, Best Practices, and Workarounds

Version 13

     

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    Known Issues

     

    Intel® AMT Hotfix for Intel® IT Director running Microsoft Windows Vista*

     

    PROBLEM

    Operating System(OS) network connection may not work after you install Intel IT Director when installed on a Q35/Q45 series chipsets and Intel® Gigabit Etherent LAN Controller due to a Network Adapter Driver Compatibility with Microsoft Windows Vista

    RESOLUTION

    To avoid this problem, you can either download the latest version of network adapter driver from Intel® Gigabit Network Connections AMT or you can disable the Receive Side Scaling (RSS)feature for your Intel® Network Adapter. Please restart the system after installing the latest version of network adapter driver.

    Follow following steps to install the network adapter driver:
    1.       Download the "
    Intel® Gigabit Network Connections AMT.exe
    " file and double click the file to extract.
    2.       Extract the files to
    C:\IntelAMTHotfix

    3.       Go to
    My Computerand right click and select Manage > Continue > Device Manager, double click Network adapters and right clickthe network adapter installed in your system > Update Driver Software > Browse my computer for driver software > Key in C:\IntelAMTHotFix\PRO1000\Win32 (32 bit operation system) or C:\IntelAMTHotFix\PRO1000\Winx64 (64 bit operation system) > select Nextto finish the update.
    4.       Restart your system.

    Follow the steps to disable the
    Receive Side Scaling (RSS)
    feature for your Intel® Network Adapter:
    1.       Go to
    Control Panel > Administrative Tools > Computer Management > Device Manager > Network adapters

    2.       Open the Properties of the Intel® Network Adapter
    3.       Click Advanced tab, select Receive Side Scaling from Settings list
    4.       Set to Disabled



    6.2.2009

     

     

    Best Practices

     

    How to setup more detailed log files for Intel® IT Director

     

    PROBLEM

    By default, no log files are enabled by Intel IT Director

    RESOLUTION

    End users can enable ITD log files by the registry key and the log file can be found at the installation folder with format like: ISBNHULog<YYYYMMDD>.txt.

    .

     

    To enable LOG files, modify the registry key based on 32 or 64-bit operating systems:

     

    1: For 32bit system, please create:

    • [HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Intel(R) IT Director\Log], and then create two keys as below:

    LogLevel=dword: 00000000; LogTarget=dword: 00000007

     

    2: For 64bit system, please create:

    • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Intel(R) IT Director\Log], and then create two keys as below:

    Loglevel=dword: 00000000; LogTarget=dword: 00000007



    6.16.2009

    Where to download the latest Intel® IT Director

     

    PROBLEM

    Need to download the latest Intel IT Director software

    RESOLUTION

    Click here for the latest files and simply slelect your operating system to continue.



    5.28.2009

     

    Automatically disabling the Intel® AMT Privacy Notification window

    PROBLEM

    A Privacy Notification window automatically displays when each user logs into the Intel® AMT system.

    RESOLUTION

    End users can disable this window by selecting the "Do not display this message" checkbox.

    However, you can also disable the Privacy Notification window and still keep the application running by modifying a registry key.

     

    To modify the registry key:

     

    1. Open the registry and locate this key: HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\atchk


    2. Create a new dword value named +MinimizePrivacyIconAtStart +and set it to 00000001.


    2.25.2009

     

     

    Best Known Methods (BKMs)

    Intel IT Director log files

    PROBLEM

    By default, Intel IT Director log service is disabled. But if you want to check the log file for troubleshooting, it can be enabled by change the registry key setting for Intel IT Director. The log file will be stored at the installation folder with format: ISBNHULog<YYYYMMDD>.txt after you enable it.

    SOLUTION

    1) For 32bit system, please change the register key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Intel(R) IT Director\Log],

    Set the value to:

    LogLevel=dword: 00000000; LogTarget=dword: 00000007

     

    2) For 64bit system, please change the register key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Intel(R) IT Director\Log], Set the value to:

    Loglevel=dword: 00000000; LogTarget=dword: 00000007

     

     

    Reboot the system to make the Intel® IT Director start to trace the log messages.

     

        We recommend you change back the settings to default after you finish the troubleshooting to avoid the log file size increase.

    2.26.2009

     

     

    Monitoring the clients in my network after installing a 3rd party firewall

    PROBLEM

    By default, Intel IT Director uses TCP Port 17000 for communication with client. If your client has some 3rd party firewall software installed, the software may block this port. It would prevent Intel IT Director from being able to monitor the client.

    SOLUTION

    Please refer 3rdparty firewall user guide to release the port 17000 if it is blocked. You also can check if the port is active from Intel IT Director installed system by running “netstat –an” from command line.

    If only windows firewall is enabled in your client, please re-run Intel IT Director configuration tool.

    2.26.2009

     

    Monitoring non-vPro Technology platforms with Intel IT Director

     

    PROBLEM

    Intel IT Director communicates with others by using WMI or WCF Protocol.  Intel IT Director can not monitor the non-vPro platform computer(s) if no WMI account is created on each platform.  Intel IT Director provides a configuration tool which can be used on non-vPro platform computers and after configuration, those systems will be detected and can be monitored.

    SOLUTION

    Please refer Intel IT Director User Guide on how to use the Intel IT Director configuration tool to monitor the clients on non-vPro platform computers.

     

     

     

    2.27.2009

     

    USB Provisioning

    USB Compatibility Matrix for Intel IT Director

    The keys marked YES are acceptable for USB provisioning. The keys marked NO are not recommended for USB provisioning. New keys were used in these tests.

     

     

    SystemChipsetBIOS VersionAMT VersionSanDisk 1GB Cruzer Micro Kingston 1GB Data Traveler Sony 1GB Micro Vault ClassicPNY 2GB Optima Pro Attache Enhanced for Windows ReadyBoost
    Lenovo M58PQ455CKT41AUS 01/09/20095.0.2.1121NoNoNoNo
    HP DC-7900Q45786G1 v01.11 11/04/20085.0.2.1121YesYesYesYes
    Dell Optiplex 960Q45A01 09/23/20085.0.1.1111YesYesYesYes
    ASUS P5Q-EM DOQ45AMI 0704 12/02/20085.0.1.1111NoNoYesYes
    AMI 0408 10/27/20085.0.1.1111NoNoYesYes
    Gigabyte GA-Q35M-S2Q35Award F5 11/18/20083.0.2.1105NoNoNoYes
    Award F2 11/19/20073.0.2.1105NoNoNoYes
    ASUS P5E-VM DOQ35AMI 0803 07/23/20083.0.2.1105NoNoNoNo
    Intel® Desktop Board DQ45CBQ4586A.0059 08/25/20085.0.1.1111YesYesYesYes

    2.26.2009