Black Screen Issue

Version 1


    Are you willing to send your system to us? (Yes/No)  Yes

    Is your system a laptop or desktop?  Desktop

    If desktop, is it custom built, or manufactured?  Manufactured

    If desktop, what is the make/model of your motherboard?  Intel NUC D54250WYK

    What is the make/model of your system? (COMPLETE model name required)  Intel NUC D54250WYK

    What is the model of your CPU?  Intel NUC D54250WYK

    What is the make/model of your failing display(s)?  Dell U2414Ub – There are 3 displays

    If laptop, is your built-in display failing? (Yes/No)  NA

    What is your operating system?  Windows 8.1

    Is it a 64-bit or 32-bit operating system?  64-bit

    What display driver version do you have installed?  Intel HD Graphics 5000 v., 3/30/2014

    What type of connection are you using? (HDMI, VGA, DP, DVI?)  HDMI & DP

    What happens that results in the blackscreen failure?  Intermittently, when I power up the screens and then power up the NUC I will have only one screen.  The other two will be black.  Sometimes I can unplug and plug everything, then power back up and the second and third screen appear.  Sometimes I have to go into Windows “screen resolution” and reconfigure the second and third screen.  This has been going on for two months.  I’ve contacted Dell and the monitors have been changed out.  The cables have been changed out.  Now I’m interested in whether Intel has any ideas.  Thanks.