This week while out at IDF (Intel Developers Forum), I was able to talk to the Platform Services booth and received this PDF. check out the document.
"When your employees have an operational issue with their desktop PC, they want help
immediately. Without a 24/7 help desk, it’s hard to respond. That’s where Intel® Remote
PC Assist Technology can help—literally. Now employees with a PC that includes the
next generation of Intel® vPro™ technology can simply press a help key sequence and get
connected with a qualified service provider in a matter of minutes, even if the operating
system is not working or the PC is powered off."