FAQ for SY.pdf

Version 14

    This will be a continually evolving list of tools and/or methods, that is recommended by Intel, to address some issues that have developed on the NUC6i3SYK/H and NUC6i5SYK/H series of NUCs.

     

    4/22/16

    Intel has characterized the "WHEA UNCORRECTABLE ERROR" issue on the Intel® NUC Kits that have been returned to Intel. Intel has released BIOS 0042 which correctly initializes the voltage regulator and eliminates the electrical over-voltage which has been proven to cause the "WHEA UNCORRECTABLE ERROR" issue. Customers who continue to experience the "WHEA UNCORRECTABLE ERROR" issue are encouraged to contact Intel Customer Support.

    Intel recommends customers update the Intel NUC to BIOS version 0042.  Systems with a product number of SAxxxxxx-503 or later, or systems with a blue dot label added to the Intel NUC and the outer box, have already been updated to BIOS version 0042.


    4/21/16


    Intel has confirmed that electrical over-voltage can occur in the voltage regulator circuitry. Intel has observed the NUC “WHEA UNCORRECTABLE ERROR” issue can occur as a result of electrical overstress. Intel has released BIOS version 0042 that improves the electrical overstress protection in the voltage regulator circuitry on the Intel® NUC Kit NUC6i3SYH, Intel® NUC Kit NUC6i3SYK, Intel® NUC Kit NUC6i5SYH, and Intel® NUC Kit NUC6i5SYK products. Intel recommends customers update the Intel NUC to BIOS version 0042.


    Users who see “WHEA UNCORRECTABLE ERROR” repeatedly on these products are encouraged to contact Intel Customer Support for assistance.


    4/12/16

     

    Intel is continuing to investigate the "WHEA UNCORRECTABLE ERROR" issue reported by end users on the Intel® NUC Kit NUC6i3SYH, Intel® NUC Kit NUC6i3SYK, Intel® NUC Kit NUC6i5SYH, and Intel® NUC KitNUC6i5SYK products.  Intel will continue to provide updates on this ongoing investigation of the "WHEA UNCORRECTABLE ERROR".  We will provide an additional update by Friday, April 22, or sooner if relevant information becomes available.

     

    Intel has released BIOS version 0042 that improves the electrical overstress protection in the voltage regulator circuitry on the Intel® NUC Kit NUC6i3SYH, Intel® NUC Kit NUC6i3SYK, Intel® NUC Kit NUC6i5SYH, and Intel® NUC KitNUC6i5SYK products.  While the root cause investigation continues, Intel recommends customers update the Intel NUC to BIOS version 0042.

                                                                              

    Users who see "WHEA UNCORRECTABLE ERROR" repeatedly on these products are encouraged to contact Intel Customer Support for assistance.

     

    4/5/16 Update

     

    Hi all,

    Intel is actively investigating the “WHEA UNCORRECTABLE ERROR” issue reported on the Intel® NUC kit NUC6i3SYK, Intel® NUC kit NUC6i3SYH, Intel® NUC kit NUC6i5SYK, and the Intel® NUC kit NUC6i5SYH products. We have replicated the issue with BIOS 0039.  We do not currently have a workaround for this issue.

     

    Customer who see this error repeatedly on this product are encouraged to contact Intel Customer Support.  We will provide an additional update by Friday April 8th, or sooner if relevant information becomes available.

     

     

    4/7/16

     

    Intel continues to actively investigate the "WHEA UNCORRECTABLE ERROR" issue reported by end users on the Intel® NUC Kit NUC6I3SYH, Intel® NUC Kit NUC6I3SYK, Intel® NUC Kit NUC6I5SYH, and Intel® NUC Kit NUC6I5SYK products.

     

    Intel has an internal task force diligently working to resolve this issue as soon as possible and deliver a robust solution for affected users.  Intel does not currently have a workaround for this issue.

     

    Intel confirms the issue currently being investigated is not corrected by any current BIOS, limiting C-states, updating the operating system software, or replacing peripheral components.

     

    Intel appreciates the patience exhibited by affected users while we work to resolve this difficult issue.  Users who see this error repeatedly on this product are encouraged to contact Intel Customer Support for assistance.

     

    Intel will provide another update by Friday April 15, or sooner if relevant information becomes available.

     

     

    3/21/16 Update

     

    We have removed the C-State suggestion, as testing over the weekend has shown that the NUC will still have the WHEA error regardless of the C-State.

     

     

    3/16/16 Update

     

    Please update to the new BIOS SY0039.

    We have seen some success when turning C-States off in the BIOS, please see the WHEA part of the above document on how to do so.

     

    Investigation Update: During an active investigation Intel may offer potential workarounds.  Customers who choose to participate in the investigation are invited to try the workarounds and report the results. Customers are not obligated to participate in the investigation.  Once the investigation is completed Intel will publish a solution.