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Wireless Networking

July 30, 2010 Previous day Next day

Ask Ilene

Posted by Ilenek Jul 30, 2010

Well this is my very first blog post. First, I want to thank you for visiting the Wireless Support Forum. It is great to see so many people engaged in wireless technology.


So what is this blog all about? Well, as many of you have noticed already I work in Intel Customer Support. Part of my job is to check out what our customers are saying. Lately you've been saying a lot.


I want you to know that I'm reading your comments and am working behind the scenes to make improvements. That could include finding answers to your questions, updating or creating web documents or even sending your questions to some super techy folks to ponder.


Feel free to ask questions in the comments section below. If you have a wireless issue, add it to the Forum so everyone can discuss it freely. You never know when someone else has already figured out how to fix the issue you're struggling with right now.


Here are a few general suggestions you might try.

  • Always start by updating your software. If the update doesn't fix the problem, try uninstalling the software and driver and install the new software again. Sometimes a setting is carried over when you install the new software over the old and this will fix the problem.

  • If you've installed some new software or hardware, try uninstalling it. See if things start working again. Check with the manufacturer to see if this software or hardware is compatible with your laptop. Maybe you need a new driver or firmware update. And remember the golden rule - only add one new thing at a time. Adding more than one just increases the likelihood of things going wrong.

  • If you can't connect or the signal is poor - move! It's a laptop, it's meant to be moved. (Really!) Get up close to the router, if you have WiMAX try going outside or as close as you can get to outside.


Thanks for reading,