After years of heavy usage, the physical drive on one of my lab systems had failed.   Although I had the convenience of a lab\test system, I took the approach of a production environment to restore the system back to a functional state.

 

Some additional background on my lab.   It is physically located in Hillsboro Oregon inside a Farady cage (i.e. no wireless communications).   I am able to login to and interact with my lab systems from any intranet or Internet (with VPN) connection, with a wired connection into the cage.   My desk is located in a separate building on the same campus - about a 5 minute walk if I don't stop by the cafeteria or stop to talk with others in the hallway.   In general, a majority of my interaction with the lab is remote.   Physically touching systems is only required during setup or if systems are not managed via Intel vPro Technology.

 

First - a temporary operational environment was delivered to the client.   One example http://communities.intel.com/community/openportit/vproexpert/blog/2011/02/26/deliver-a-temporary-work-environment-using-intel-vpro-technology

 

Second - the physical hard-drive was replaced. (i.e. I'll be there in 5 minutes.... when in reality it may be more than 15 minutes)

 

Third - The last backup was restored to the client.  One example how this can be done is shown at http://www.youtube.com/watch?v=5VD7wAky3aU   (focus on the latter half where Symantec System Recovery Disk bootable ISO is delivered along with process to restore the last backup). 

 

Except for a short visit to the lab to physically change the harddrive, the scenario was remediated remotely in relatively short timeframe.

 

Welcome to the power of Intel vPro Technology delivered within a Symantec Client Management Suite environment.