There are a variety of insights shared on this site (vpro expert center) and Symantec Connect's site on deployment and implementing vPro in a Symantec environment.   But if you need direct technical support and assistance - contact Symantec.  

 

As an example of Symantec's capability to support most requests, see http://www.symantec.com/connect/articles/troubleshooting-out-band-management-and-real-time-system-manager-vpro-technology-versions-7

 

Symantec support technicians are ready to take the call, setup a WebEx session as needed, and help you get vPro configured and usable in the environment.

 

And just in case you have a particularly complex issue that a Symantec support associate cannot address... if it gets escalated to their senior support represenatives, there will be some behind-the-scenes collaboration with appropriate Intel contacts.

 

Symantec support teams have been answering vPro deployment related calls for a few years now.   As issues are addressed and shared out via their knowledgebase (http://www.symantec.com/business/support/index?page=home), more information is accessible to the community.