UK online retailer Shop Direct Group must respond quickly to customer requests and keep deliveries timely. But it’s not always easy. Resolving even minor PC issues often meant sending out IT technicians for a lengthy and expensive desk-side visit. Plus, the company wanted to minimize costs and disruption for end users during its planned migration from Microsoft Windows Vista* to Windows* 7.
To maximize efficiency, Shop Direct’s tech team rolled out new desktop and laptop PCs from Dell powered by Intel® vPro™ technology. The remote manageability features of Intel vPro technology made the migration to Microsoft Windows 7 much easier and also made it simple to manage the company’s PC fleet and handle tasks remotely.
The result? The company was able to upgrade its new Dell Optiplex* 960 and 980 desktop PCs and Dell Latitude* E64 series and E43 series notebooks from Windows Vista to Windows 7 literally overnight with minimum impact on employee productivity. And the secure remote wake-up features of Intel vPro technology help save power because the IT team can turn on devices only when needed.
“At the end of the day, having a slicker PC management solution means employees can work smarter and faster, delivering a more compelling service to our retail customers,” said a Shop Direct Group spokesperson.