The Intel Core vPro Processor Management Pack v1.0 for System Center Service Manager 2010 is now available for download, bringing the latest manageability features of Intel Core vPro Processors to Microsoft System Center Service Manager 2010.



One of the most important additions to the latest Intel Core vPro Processor Technology and now System Center Service Manager is Intel’s hardware-based Keyboard Video Mouse (KVM).  KVM gives the IT pro a “users” view of the PC, making troubleshooting much easier and more efficient.  Even better, it eliminates the need for external KVM hardware, which costs up to $200 per system.  Unlike software tools, this hardware-based KVM works whether the PC is suffering a blue screen, inoperative OS, disk failure or OS network software issues.


The Intel Core vPro Processor also enables System Center Service Manager to turn systems on and off remotely to reduce energy consumption.  Using the Integrated Device Electronics Redirect or, more commonly, IDE-R, feature, a remote IT tech can boot a PC from an image stored on the technician’s PC or a network share drive.  System Center Service Manager and Intel Core vPro Processors enable a remote administrator to completely control and manage a PC from initial power-up through a fully loaded OS using a full graphical Windows interface.


Together, Intel Core vPro Processor and System Center Service Manager make IT service desks more efficient and responsive.  System Center Service Manager introduces the concept of organizing everyday helpdesk tasks into an automated workflow. With the addition of power management within the management pack, power control may be individually pulled into these automated workflows, thereby lowering the cost of managing the client.




System Center Service Manager provides an integrated platform for automating and customizing an organization’s IT service management with built-in procedures based on industry best practices for problem resolution, change control and compliance management.  It seamlessly integrates and unifies knowledge, processor and activities across the System Center Service Manager solutions and Active Directory.


The Intel Core vPro Processor Management Pack v1.0 for System Center Service Manager 2010 is available for download from the Microsoft Pinpoint Management Pack Catalog.