This ROI Analysis paper focuses on Shinhan Bank, headquartered in South Korea. They implemented Intel vPro technology as an embedded controller in their ATMs, allowing for better remote updates, patching, reimaging, and problem resolution of the machines. The bank's IT techs can now remotely maintain, update, diagnose, and repair ATMs for issues that used to require a site visit.


Shinhan has already reduced ATM downtime by 1,014 hours (1.4 hours per ATM) within the first year of implementation of Intel vPro technology in its ATMs. The Shinhan ROI study projects a 43% reduction in ATM downtime, and a 33% reduction in the site visits historically required for maintenance and problem resolution. Results of the study showed a projected break-even point in year 2, savings of over $608,000 across 6 years, and a positive ROI of 524% in year 6.