vPro provides many helpful tools for Help Desk support personnel such as the ability to reboot a vPro system to a CD-Rom image. Of course to use it, they must have permissions to access the firmware remotely. Check out this use case reference design: http://communities.intel.com/docs/DOC-4404. It provides a framework to use an Active Directory group to grant and revoke these firmware permissions on all vPro systems through out an environment. For non-SCCM users, this concept may be used with many other software packages such as SCS. Also included in the appendix is a method to reconfigure vPro systems without a full unprovision. Enjoy!