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Currently, the Depth functions of the camera driver for the Intel® RealSense™ SR300 Camera do not always work with Windows* 10 Creators Update build 15063 or newer. Windows* Hello and the RGB functions of the SR300 may be affected. Some users have found that avoiding the FW upgrade may help.

 

From this article:

 

What are you seeing?

After updating to Windows® 10 Creators Update build 15063 or newer, the following functions stop working with your camera:

  • Windows Hello
  • Windows Apps for Intel® RealSense™
  • Intel® RealSense™ SDK for Windows

Why are you seeing it? The Depth Camera Manager (DCM) for the Intel® RealSense™ SR300 Camera doesn't always work with Windows® 10 Creators Update build 15063 or newer.

 

How to fix it

  1. Go to Device Manager.
  2. Look under Imaging devices.
  3. Check the box to uninstall driver software in the following order:
    • Uninstall SR300 Virtual camera.
    • Uninstall SR300 Depth camera.
  4. Under Camera Devices, check the box to uninstall the following driver:
    • SR300 RGB camera
  5. Download the driver, by selecting the file named intel_rs_dcm_sr300.
  6. Open a command prompt window, and go to where the .exe file is located.
  7. Run the following command: intel_rs_dcm_sr300_3.3.27.5718.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes