Currently, the Depth functions of the camera driver for the Intel® RealSense™ SR300 Camera do not always work with Windows* 10 Creators Update build 15063 or newer. Windows* Hello and the RGB functions of the SR300 may be affected. Some users have found that avoiding the FW upgrade may help. If you have problem installing the driver, please help Intel diagnose the issue by providing installation logs as described below.
From this article:
What are you seeing?
After updating to Windows® 10 Creators Update build 15063 or newer, the following functions stop working with your camera:
- Windows Hello
- Windows Apps for Intel® RealSense™
- Intel® RealSense™ SDK for Windows
Why are you seeing it? The Depth Camera Manager (DCM) for the Intel® RealSense™ SR300 Camera doesn't always work with Windows® 10 Creators Update build 15063 or newer.
How to fix it
- Go to Device Manager.
- Under Imaging devices, uninstall these drivers in the following order:
- SR300 Virtual camera.
- SR300 Depth camera.
- Under Camera Devices, uninstall this driver:
- SR300 RGB camera
- Under Universal Serial Bus devices, uninstall this driver:
- SR300 Device
- Download the driver, select the file named intel_rs_dcm_sr300_22.214.171.12418.exe.
- Open a command prompt window, and go to where the .exe file is located.
- Run the following command:
intel_rs_dcm_sr300_126.96.36.19918.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes
Provide the Following Information to Help Intel Diagnose the Issue
- DxDiag output (https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe)
- DCM installation logs, details below.
- Screenshot of Device Manager with Camera and Imaging Devices nodes expanded.
- Is the camera embedded or peripheral?
- Has the camera ever worked correctly?
- If it has worked in the past, did this problem happen after a Windows 10 upgrade?
- What exactly is not working after the upgrade? Windows Hello, SDK apps?
- Does the recovery work? If so, what exactly did you do to get it to work?
If the camera driver, Intel® RealSense™ Depth Camera Manager, doesn't install correctly:
- Capture and send a screenshot of the DCM installation error.
- Zip the full contents of all of the following log directories:
|Note||%TEMP% is typically C:\Users\<username>\AppData\Local\Temp. In addition, %windir% is typically C:\Windows.|
3. Attach the zip file and screen shot to the service ticket or RealSense Community post.