Whether you are having problems installing the RealSense drivers or running RealSense applications, providing RealSense logs to Intel Customer Support will speed up the troubleshooting process. If you are not sure which logs are relevant to your situation, collect all logs as instructed in this article.
Provide System Info File
First, provide a system info file.
Provide Driver Installation Logs
If the camera driver, Intel® RealSense™ Depth Camera Manager (DCM), does not install correctly:
NOTE: "%TEMP%" is typically, "C:\Users\<username>\AppData\Local\Temp." "%windir%" is typically "C:\Windows".
3. Attach the zip file and screen shot to the service ticket or RealSense Community post.
Provide Application Execution Logs
If you are having problems running RealSense applications or RealSense SDK samples, collect and provide execution logs. You will need to download and install the Intel® RealSense™ SDK. Click here for detailed instructions with screen shots on collecting SDK logs.