Support Community

1 Post authored by: Sonny
Sonny

Community Guidelines

Posted by Sonny Jun 3, 2013

The community is designed to enable customers to resolve issues, share best practices, and discuss emerging trends. Our goal is to foster collaboration and idea sharing through discussions, groups, blogs, wikis, profiles, and polls. Peer to Peer sharing is encouraged, but please take a moment to read our Community Guidelines before participating.

  • Write what you know. Make sure you write and post about your areas of expertise, especially as related to Intel and our technology. If you are writing about a topic that Intel is involved with but you are not the Intel expert on the topic, you should make this clear to your readers.
  • Perception is reality. In online social networks, the lines between public and private, personal and professional are blurred.
  • It's a conversation. Talk to your readers like you would talk to real people in professional situations. In other words, avoid overly pedantic or "composed" language. Don't be afraid to bring in your own personality and say what's on your mind. Consider content that's open-ended and invites response. Encourage comments.
  • Are you adding value? There are millions of words out there. The best way to get yours read is to write things that people will value. Social communication should be thought-provoking and build a sense of community. If it helps people improve knowledge or skills, build their businesses, do their jobs, or solve problems—then it's adding value.
  • Your Responsibility: What you write is ultimately your responsibility.

There are a number of Intel support engineers in the community answering questions, providing guidance, and giving advice about Intel products. However, if you have a technical support issue that must be resolved right away, contact support.Community FeaturesAs you explore and use the site, here is an overview of some of the features and concepts:

  • Member Profiles - As a community member, you will have a unique profile page. You can upload a photo of yourself, enter status updates, and keep track of your friends and content subscriptions.
  • Discussions - You can use discussions to post a question or issue to the community and keep track of the replies. If you have an answer to someone else's question, please share!
  • Game - Reputation Points - You get points for creating content in the community, such as new discussion threads or replies. You get even more points if you provide correct or helpful answers to others. The more you participate, the more points and badges and recognition you get. We will be adding other rewards in the near future.
  • Content Tags - The Support Community uses tags (keywords) to improve search relevance.
  • Documents - Documents can be wiki-based, or PDF and contain reference material
  • Blogs - Blogs can provide unique insights into products, features, innovations, and industry news.
  • NO SPAM: Help us keep the community vibrant, relevant and active. Report SPAMMERS.

I hope you enjoy using the community!

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