Spain’s Sistemas Técnicos Interactivos (STI) supplies its own branded desktop computing and server hardware in addition to offerings from HP, Dell and Fujitsu, and supports it all with comprehensive IT service and maintenance. STI wanted to broaden and enhance its remote IT maintenance service, bringing customers a timelier, more flexible, and more comprehensive offering. It also wanted to boost profits by streamlining the resources needed to deliver maintenance services and ensuring greater compliance with service level agreements (SLAs).
STI Incorporated Intel® Core™ i5 and i7 vPro™ processors into its own branded PC hardware offering. Now it can offer customers higher-quality, more efficient service by replacing many time-consuming on-site visits with remote service using Intel® vPro™ technology.
“Since reorienting our support service to an online delivery model that harnesses the remote management capabilities of Intel vPro technology, we have been able to raise the quality of our offering while simultaneously making significant cuts to the overhead involved,” explained Rubén Garcia Bayon, general manager of STI.