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I've seen something like this asked a few times: how do i build my own system so that I can try KVM Remote Control? Excellent question! First, you need a mother board with the Q57 Express Chipset that also supports Intel Integrated Graphics. The Intel DQ57TM and DQ57TML are two such boards. Asus also has the P7Q57-M DO and P7Q57-M DO/CMS. I'm sure there are others. Just be sure to look for the Q57 chipset and be sure it has Intel Integrated Graphics support.


Now that you have a motherboard, you need a CPU from the Intel® Core™ vPro™ processor family . Further, your CPU has to support Intel Integrated Graphics. This is important. An Intel Core™ vPro™ processor without Intel Integrated Graphics will still give you AMT 6.0, but you won't be able to use KVM Remote Control. Here's a current list of the Desktop CPUs with the required support: Intel® Core™ i5 vPro™ processor models 670, 660, 650, 680. Check this document for a full up-to-date list of compatable CPUs:


Now that your system is built, here's come reference designs to help you use KVM Remote Control:

Get KVM Remote Control running in 5 minutes with free tools:

Help Desk Console with IDER, Power Control, and KVM Remote Control support:

We hosted a great live chat yesterday about KVM Remote Control, with experts from Intel, Microsoft, and RealVNC on hand to answer questions and chat about the technology. If you missed the chat, you can still check out the transcript: KVM Remote Control: LIVE CHAT 8/26 @ 3:00 PM ET / 12:00 pm PT.


Our next live chat will focus on Green IT and is scheduled for 9/9/10 at 12 pm PT. Hope that you can join us!


You can subscribe to the Live Chat newsletter to receive notifications on events happening on the Intel vPro Expert Center. This newsletter will go out bi-weekly when we are hosting events - not looking to spam anyone's inbox. ;-)

UK online retailer Shop Direct Group must respond quickly to customer requests and keep deliveries timely. But it’s not always easy. Resolving even minor PC issues often meant sending out IT technicians for a lengthy and expensive desk-side visit. Plus, the company wanted to minimize costs and disruption for end users during its planned migration from Microsoft Windows Vista* to Windows* 7.



To maximize efficiency, Shop Direct’s tech team rolled out new desktop and laptop PCs from Dell powered by Intel® vPro™ technology. The remote manageability features of Intel vPro technology made the migration to Microsoft Windows 7 much easier and also made it simple to manage the company’s PC fleet and handle tasks remotely.



The result? The company was able to upgrade its new Dell Optiplex* 960 and 980 desktop PCs and Dell Latitude* E64 series and E43 series notebooks from Windows Vista to Windows 7 literally overnight with minimum impact on employee productivity. And the secure remote wake-up features of Intel vPro technology help save power because the IT team can turn on devices only when needed.



“At the end of the day, having a slicker PC management solution means employees can work smarter and faster, delivering a more compelling service to our retail customers,” said a Shop Direct Group spokesperson.



For the whole story, read our new Shop Direct business success story. As always, you can find this one, and many others, in the Reference Room and IT Center.

With the announcement today of XD4 Feature Pack 2, XenClient is coming to market!


This is an exciting moment for the development and enabling teams at Citrix and Intel.  More importantly, it is a breakthrough for IT professionals who are defining their enterprise scale desktop virtualization strategies as we speak.   XenClient, developed on and for Intel vPro-based clients, provides a new paradigm for Desktop Virtualization enabling a solution that meets IT needs for centralized management, control and security while supporting the ever growing end user demands for flexibility, mobility and rich user experience.


Through our close engineering collaboration, Citrix XenClient has harnessed Intel Core i5 vPro technologies, resulting in reduced virtualization overhead, hardened memory isolation and near native gfx performance by enabling assignment of the igfx device directly to a VM.  This combination allows IT to provide their users a centrally managed but mobile image for their job while enabling the users to have a separate ‘personal’ environment that allows for uncompromised performance, flexibility and independence.  What is also great is users can choose which environments they wish to run. If  at work, they can just run their work environment without the overhead of an underlying OS and at home the reverse is true; they can just choose to run the personal environment.


Another important impact is that by running the VMs out on the XenClient enabled endpoint they don’t need to run on the server reducing expensive data center infrastructure requirements while still achieving the benefits of centralized management.


Finally what is equally exciting is this is only the beginning for client side hypervisor technology and will surely open doors for additional innovations and use cases moving forward!  Visit this site to download XenDesktop 4 Feature Pack 2 and learn more about “The making of XenClient” and the spirit of collaboration that exists broadly for XenClient and the possibilities it represents!!!!! are hosting the third live chat in our series this coming Thursday - we'll be talking about KVM Remote Control. Check it out!


Please join Intel experts for a discussion of KVM Remote Control. On August 26th, from 12pm-1pm PDT the Intel® vPro™ Expert Center Community will be hosting an Ask an Expert Live Chat about KVM Remote Control.



The ability for IT to be able to remotely diagnose and fix PCs without dispatching a technician has helped IT reduce the total cost of ownership for their fleet of PCs.  However, software based solutions that have been available typically require the PC to be functional to the point where at least the OS (Operating System) is up and running.  In addition, such solutions typically cease to function if a reboot of the remote PC is required.  Intel has developed a hardware based solution to the problem  with remote KVM (Keyboard, Video and Mouse) redirection available on both Desktop and Mobile PCs with Intel® vPro™ Technology; it allows IT to remotely diagnose and fix PCs even if the OS is not up and running and even if a reboot is required.



Remote KVM redirection allows IT to capture, in real-time, the screen of a remote PC.  In addition, remote KVM allows IT to have control of the remote PCs keyboard and mouse so that they can troubleshoot problems just as if they were sitting in front of that PC.  If a reboot of the remote PC is required, then the remote KVM session remains active and IT can determine if the fix has been successful or if more troubleshooting is required.  KVM utilizes Intel’s integrated graphics and supports both wired (Ethernet) and wireless (WiFi) networks.  Intel® vPro™ Technology with remote KVM redirection made its debut in 2010 and is supported by various popular ISV manageability consoles.



We will discuss your questions and exchange ideas. Intel content experts will include Richard Foote, Jake Gauthier, Frank Engelman, Stefan Richards, and Matt Jung. On August 26thth, join us!

Can you USB-KEY provision vPro using a 4GB or larger usb-keys? Well it turns out you can!

If you're not familiar with vPro USB-Key provisioning, it's the ability to setup vPro systems using a USB-KEY loaded with a vPro configuration file, that includes vPro settings such as Cert hashes, MEBx password and the like. The following video gives a good intro to using USB-Key provisioning. Now one of the pre-requite for USB-KEY provisioning is that the key is formated using a FAT file-system. With out going into a lot f details. the normal FAT file-system is limited to 2GB size. So how can you use a 4GB USB-KEY to provision vPro?

Short answer: you create a small partition on the drive and format it using FAT.


here's the way to do that with  a Windows 7 or Vista OS:


Warning during this procedure you will format the USB-KEY, any data on the key will be lost


1. Plug in the USB-KEY


2. open cmd.exe in privileged mode (Run as Administrator) and run

> diskpart


3. within diskpart:

DISKPART> list disk

Disk ###  Status         Size     Free     Dyn  Gpt

  --------  -------------  -------  -------  ---  ---

  Disk 0    Online           74 GB    11 MB

  Disk 1    Online         3827 MB      0 B



Identify the disk id representing the USB-KEY

then execute  the following

DISKPART> select disk <the disk id from table above>
DISKPART> clean // warning this op will erase all data on the disk, make sure you selected the right disk
DISKPART> create partition primary size=1024
DISKPART> format fs=fat quick


At this point you have a 1GB FAT formated USB-KEY  partition, that can be used to provision vPro, just like a 2GB or lower size key can,

If you try it, please report here if the procedure worked for you


below is .bat file that helps automate the above steps, you'll need to run it in elevated mode (Run as Administrator)


@echo off
echo list disk > dpt-script.txt

diskpart /s .\dpt-script.txt
echo locate the disk ID representing the USB-KEY you want to format
echo and type it below
set ID=
set /P ID=Type disk number: %=%

echo ########################################################
echo .                                
echo  You have selected disk: %ID%                           
echo  If you proceed any data on disk %ID% will be deleted 
echo  Please re-type the disk ID to confirm your selection  
echo  Press any other key to abort
echo .
echo ########################################################

set ID_CONF=
set /P ID_CONF=Retype disk number: %=%

if "%ID%"=="%ID_CONF%" goto format
goto end


echo select disk  %ID% > dpt-script.txt
echo clean >> dpt-script.txt
echo create partition primary size=1024 >> dpt-script.txt
echo format fs=fat quick >> dpt-script.txt
echo select partition 1 >> dpt-script.txt
echo list volume >> dpt-script.txt
diskpart /s .\dpt-script.txt

echo aborting format operation

We talk a lot about Intel® AMT, but did you know that there is a lot more to the Intel vPro platform? This episode of Tech 10 discusses Intel Turbo Boost, AES-NI, VT, and TXT. Watch closely for a special guest.


Please join Intel experts for a discussion of Microsoft System Center. On August 12th, the Intel® vPro™ Expert Center Community will be hosting an Ask an Expert Live Chat about Microsoft System Center .




Microsoft® System Center solutions help IT pros manage the physical and virtual information technology (IT) environments across data centers, desktops, and devices. Using these integrated and automated management solutions, IT organizations can be more productive service providers to their businesses.

With the strongest partner ecosystem, the most compelling licensing model, and the best economics, System Center solutions provide a low total cost of ownership (TCO) and a high return on investment (ROI). The functionality and economics of System Center solutions combine to provide the fastest time to value while building a more agile IT infrastructure.




We will discuss your questions and exchange ideas. Intel content experts will include Matt Royer and


Dan Brunton. On August 12thth, join us!

KVM remote control was introduced this year in the Intel vPro Technology platform, and accompanying software solutions are available.


Interested to know how you are using the technology in your environment.   Post back to this blog or send a private message.


If totally new to KVM remote control - take a look at Jake's post earlier this year -

Interested to know how you can create a custom inventory of Intel AMT systems in your environment - whether configured or not?


Take a look at


Check it out! In this episode, Terry Cutler joins me to talk about Symantec Altiris.


Workspace Virtualization provides a scalable, performant architecture for desktop virtualization, which simplifies the creation, access and management of virtual desktops.


The advantages of Workspace Virtualization include global scalability and enhanced manageability, which enable enterprises to create a hierarchical desktop virtualization management system that can be distributed globally with multi-site storage support; automated synchronization and on-going backup of virtual workspace images; isolation and workspace security to prevent data leakage and reduce the attack surface of the virtual environment.


This provides a compelling architecture for Cloud Computing that is truly mobile and productive. Although great advances have been made with mobile networks, we are still only intermittently connected, contending with high latency, low bandwidth, or no connection at all. With virtual workspaces deployed to devices, you address the issues of intermittent connectivity. If the virtual workspace is only run remotely, in the data centre, you need to be reliably connected in order to be productive. That simply isn't realistic for the enterprise, thus the demandd for a rich device to run the virtual workspace.


Imagine bringing in a contractor into your enterprise, who brings their company-owned notebook, and remotely loading a virtual workspace onto that device with the relevant workload for the project. This workspace is secure, partitioned from one's corporate workload, and when the contract is finished, the workspace is removed, leaving practically no footprint on the device.


Now extrapolate that to the Bring-Your-Own-Computer (BYOC) scenario - you have a device that you love, and rather than provisioning you with another device, you use yours onto which the enterprise's virtual workspace is deployed. You then have the corporate workload on an attested image, running in a virtual workspace. The enterprise can trust it because it's secured from both your user information and based on the device identification. The enterprise only has to manage their virtual workspace, the user manages all their personal data and applications, neither environment can affect or unbalance the other. The user gets the device they want, and the enterprise remains productive.

The same applies for Desktop-as-a-Service (DaaS), which targets small and medium business (SMB) - Service Providers can deliver virtual workspaces to user devices that can be initialised, upgraded, and revoked with a fine-grained degree of control, without ever having to see or touch those devices. The SMBs can rest assured that only authorised, vetted devices can access their services in a truly scalable and mobile fashion.

The power of this architecture is derived from capabilities delivered by the underlying hardware which provide devices with identity; execution, communication and I/O isolation; trust attestation; encryption acceleration; and remote, in-band and out-of-band management capabilities. This hardware-assisted workspace virtualization realizes the full value proposition.


Intel and RingCube have come together to deliver hardware-assisted workspace virtualization with vDesk 3.1 - providing scalable, high performance desktop virtualization for Windows 7. vDesk leverages the capabilities of Intel's vPro mobile platform to provide truly mobile user productivity, lower desktop management costs and eliminates the performance and resource overhead of virtualization technology. Users can run their vDesk workspace on managed or unmanaged devices, providing a solution for campus workers, field staff, telecommuters, contract/off-shore workers.


Read more about how RingCube vDesk 3.1 and Intel vPro deliver Workspace Virtualization in the joint white paper available now.

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