With the launch of Intel Centrino with vPro technology - several medium to large customers (with 1000 or more PCs in the infrastructure) have asked for Intel's help with building the financial business case for the new technology. Given this need, Intel asked WiPro to survey senior IT managers from 41 companies about current notebook PC management costs that could potentially be reduced by taking advantage of the new technology. WiPro specifically focused on PC maintenance costs that IT usually budgets for on an annual basis (these are "hard dollar costs", such as help desk calls, help desk visits (especially for hardware and software malfunctions - such as OS blue screens and hard drive failures), auditing, security incidents, software patch deployment costs, major application (such as Office) deployment costs into the infrastructure, etc.).
WiPro's findings are as follows:
Estimated hard dollar savings of up to ~$140 / PC / year with Intel Centrino with vPro technology vs. the mobile PC in the installed PC base today
Reduces the need for hardware-related desk-side visits by as much as 58% and for software-related desk-side visits by as much as 57%
Up to 51% faster patch saturation per incident and reduces number of inventory failures by 62%
Enterprises can take advantage of most of the Intel Centrino with vPro technology features (including remote diagnosis and repair) in the mobile PC form factor for about 16 hours a day (the other 8 hours, on average, the mobile PC is asleep or off-line, and an IT manager cannot use the Intel vPro technology features)
In order to help customers model the "hard dollar" savings in your environment, Intel has created the Intel Centrino with vPro technology and Intel Core2 with vPro technology ROI Estimator that is based on the data from the above study, as well as another study that focused on desktops with Intel Core2 with vPro technology that was published last year. This ROI Estimator is located here: http://www.intel.com/business/business-pc/roi/demo.htm