Things are changing around here! Do you want to receive support direct from an Intel engineer? Intel® Business Support is a new portal designed to provide faster, more personalized assistance. Users submit tickets, track their tickets’ progress, and get their environment up and running faster within the Intel® Business Support website. Users are eligible to submit tickets by filling out a quick enrollment form.
If you choose not to enroll, you can access community-based support at the Intel® vPro™ Expert Center. The community, however, will no longer be supported by Intel experts. The only way to get assistance direct from Intel will be by enrolling. Enroll now and get your environment back on the fast track to success!
Intel® Business Support
Getting your business back to what’s important, faster.
This simple Infographic illustrates the benefits of utilizing Intel Setup and Configure Software (Intel SCS) in your enterprise IT environment. Discover, configure & manage many Intel capabilities in your environment. For more in depth details, visit> http://intel.ly/1gq07yA
Intel® SCS’s new modular framework allows you to add “plug-in” functionality and feature sets into an existing Intel SCS installation (v9.0 and above). With one such plug-in, you can use Intel SCS to tune your Intel® SSD Pro 1500 Series drives and collect drive health data and allow IT to make proactive business decisions.
Discoverable and configurable through Intel® SCS
Rollup of drive health statistics for proactive health management & monitoring
discovering, enabling, and managing Intel features in business.
We're pleased to announce the latest version of Intel® Setup and Configuration Software(Intel® SCS). For years, this software has brought ease to the IT shop in assisting them to discover and turn-on key features of Intel® Active Management Technology (Intel® AMT) in the enterprise. A secure connection from the management console to the enterprise environment is now extending beyond AMT alone. Configure policies for IT manageability with the security and flexibility you need. In addition, the modular design supports 3rd-party solutions; so you choose the features you need! It is also compatible with MS System Center ConfigMgr (versions '07 & '12) via an add-on. Intel® SCS is even available in two additional languages: Simplified & Traditional Chinese.
With the latest version of Intel® SCS you can discover even more Intel® capabilities on Intel® platforms in your environment such as:
Recent generations of HP laptops with Intel vPro Technology may not show wireless settings for Intel AMT.
The Intel AMT WebUI example below shows an HP9470p system with no listing for wireless settings.
The feature must be enabled in the BIOS of the platform. The feature will not appear in the BIOS menus, but will appear and can be enabled via a commandline tool within the HP SSM package. The commandline tool is "BiosConfigUtility.exe".
Install SSM on any computer to extract the contents to a specified\known directory
Navigate the extracted files and locate BiosConfigUtility.EXE
On target HP platform with Intel vPro Technology and wireless not showing, run the following at the command line: BiosConfigUtility /getconfig:"hp_wifi.txt"
Open the text file and locate setting for Wireless Manageability.
In the example below, the asterisk symbol indicates the set value. In the excerpt below - the "Wireless Manageability" is disabled.
Change the setting to Enable for Wireless Manageability
Save the text file.
The saved text file with BIOS settings can be applied to all systems of that model and similar BIOS settings.
To apply the settings and enable the wireless features:
On target HP platform with Intel vPro Technology and wireless not showing, run the following at the command line: BiosConfigUtility /setconfig:"hp_wifi.txt"
Restart the client system for the BIOS changes to take affect
Open the Intel AMT WebUI for the system. The wireless options are now shown and can be configured manually as shown in the screen below or via the Intel AMT configuration profile as defined by Intel SCS.
If the configuration of Intel AMT is compatible, multiple applications are able to communicate and utilize the technology. A common example is an environment with Microsoft SCCM for PC lifecycle management and McAfee ePO for endpoint security. Both consoles can communicate to Intel AMT if the underlying configuration is compliant.
Two articles have been posted to summarize the main steps for the following scenarios (click on the title\words for the respective document)
McAfee ePO Deep Command provides beyond-the-operating-system security management. The product is well aligned with Intel AMT for discovery, configuration and usage of the technology. Plus - once Intel AMT is configured other capable applications can utilize.
What might not be known by all - there are different features and functions supported by Intel AMT. Not only a generation or version difference, but a level of manageability.
The following article on McAfee Community walks through the good, better, and best scenarios.
Understanding AMT, UEFI BIOS and Secure boot relationships
Notes from the lab.
As part of AMT validation, our functional testing lab verifies AMT use cases with UEFI BIOS. I found that many questions popped up by AMT users, so I decided to write this brief explanation about the relationships between AMT, UEFI and Secure boot.
This is not a comprehensive explanation of UEFI, as I focused only on the details which are necessary in order to understand the AMT related subjects.
UEFI stands for Unified Extensible Firmware Interface, which is a specification of interfaces for modern BIOS firmware.
UEFI disk devices handling
Part of the UEFI specification is the disk device handling. The UEFI specification defines a "boot manager" that is in charge of loading the OS loader. Auto-detection of the boot loader relies on a standardized file path to the OS loader, depending on the actual architecture to boot (\EFI\BOOT\BOOT[architecture name].EFI, e.g. \EFI\BOOT\BOOTx64.EFI).
Compatibility Support Module (CSM)
The UEFI boot manager is able to load legacy BIOS environment using the Compatibility Support Module (CSM). This module is able to emulate legacy BIOS environment and allow booting legacy operating systems or new operating systems which were installed without UEFI boot loader.
Secure boot can secure the boot process by preventing the loading of drivers or OS loaders that are not signed with an acceptable digital signature. The BIOS maintains a list of platforms keys which are used to verify that the OS loader and drivers are secure. Secure boot is supported by Windows 8, Windows Server 2012, and selected Linux distributions. In order to use it, BIOS must have the public key which signed the OS. When using Secure boot, Compatibility Support Module (CSM) must be disabled.
In order to use the UEFI based OS loader, the disk media has to contain the loader that must be located in the standard file path to enable auto detection.
If we want to use the UEFI OS loader in our OS, we need to boot the installation media through the UEFI based OS loader so that it will install the OS with a UEFI OS loader.
Compatibility Support Module (CSM)
Secure boot can be used in order to verify that the loaded OS is signed. In order to use Secure boot, you must disable the CSM in BIOS settings.
AMT Remote control operations offers boot control capabilities that allow the IT administrator to perform boot from different Media types like local hard disk, or local CD. It also supports boot from virtual CD or virtual floppy through IDE redirection session(IDEr). The same rules of the UEFI BIOS devices handling applies when boot options and operations are done by AMT with the exception of Secure boot during IDEr session.
Secure boot disable on IDEr
In order to allow IT administrator to use a non signed OS’s to heal the system, when boot from IDEr media is performed, AMT communicates to the BIOS to disable Secure boot of the IDEr media. This should not affect Secure boot of non IDEr devices. Disable of Secure boot does not necessary means that Compatibility Support Module(CSM) is enabled. This depends on the BIOS manufacturer implementation.
It is possible to enforce secure boot during IDEr session from the management console by using WSMAN command to set the EnforceSecureBoot propertyof the AMT_BootSettingData class to ‘true’ as documented in the AMT SDK. This boot capability must be This boot capability must be supported by the OEM in order that Secure boot disable on IDEr will work.
Disabling secure boot on IDEr is supported in AMT version 8.1 and above.
In case you want to test your platform or management console application operation with UEFI based disk handling capabilities and AMT, first verify that your platform’s BIOS settings and OS media are correct:
Configure the desired settings in BIOS like compatibility Support Module(CSM) enable/disable, Secure boot enable/disable and Secure boot keys. Verify that the Media you are attempting to boot installed according to the desired boot loader type.
When all the settings are defined, attempt to load the media on the platform local devices and make sure that the platform’s behavior is as expected. Only then try to perform remote control operations or IDEr boot.
Q & A
Q: Do I have to disable Compatibility Support Module (CSM) in order to boot with UEFI based OS loader?
A: No. a UEFI BIOS should be able to detect and boot from Media that has a UEFI based OS loader
Q: Can I configure Secure boot when with Compatibility Support Module (CSM) enabled?
A: No. You must disable Compatibility Support Module (CSM) in order to configure secure boot. BIOS may configure it automatically, depending on implementation.
Q: Why can’t I boot from my legacy bootable CD during IDEr session although Secure boot should be disabled during when booting an IDEr CD?
A: When Secure boot is configured in BIOS, Compatibility Support Module (CSM) is disabled too. BIOS writers are required to disable Secure boot on IDEr, but are not required to enable CSM, so this behavior may vary between BIOS types and versions.
In case you want to use legacy media with IDEr and BIOS does not enable CSM on IDEr automatically, you may configure the BIOS to enable CSM before reboot. This can be done from the remote console using AMTKVM or SOL capabilities.
Customers using IT configuration management products with support for Intel® AMT may be affected by a change in version 9.0. Intel® 4th Gen Core™ vPro™ Processors ship with Intel® AMT version 9.0 in 2013.
1. What specifically is different about Intel’s 4th gen Intel® Core™ Processor platforms with Intel® AMT?
Intel’s Core™ Processor Platforms prior to 4th generation with Intel® AMT supported the EOI communication protocol. Starting with Intel® AMT 3.2, an industry standard protocol for out-of-band management was adopted. That protocol is WS-Management (WS-MAN). Intel supported both protocols from Intel® AMT 3.2 until 8.x. Plans to remove the older EOI protocol were stated in 2009 with Intel® AMT 9.x as the first generation that only supports the WS-MAN protocol.
2. How do I know if I am affected?
There are IT configuration management products that have not made the transition to WS-MAN for Intel® AMT. These products may require that the customer perform an upgrade to their configuration management product, to maintain compatibility with new platforms starting with Intel® 4th Gen Core™ vPro™ Processors. Please check with your ISV to see if an upgrade is required to maintain compatibility.
3. How will this change impact customers’ experience?
If a customer is using an IT configuration management product that is not affected, then there is no change to the customer experience. For customers using an IT configuration management product that requires an upgrade, there will be changes to the customers’ business processes.
4. In the meantime, what is the impact with current Intel® vPro™ customers?
Existing Intel® vPro™ Platforms with Intel® AMT that have already been provisioned will continue to be managed with IT configuration management products. Customers with Intel® vPro™ Platforms that have not provisioned Intel® AMT should check with their ISV for specific list of supported Intel® AMT features and prior versions.
5. How will customers be supported?
Customers are encouraged to contact their ISV directly for support.
6. Who can I contact with questions or for more information?
Intel Customer Support: www.support.intel.com
For information about: Intel® vPro™ Platforms: www.intel.com/go/vpro
Intel IT is fully engaged in the process of integrating Windows* 8 into the corporate environment now that the new OS is running on thousands of business Ultrabooks, other mobile devices, and desktop PCs at Intel. Checkout today's live webinarwhere Intel experts Tiffany Pany and David Scheer will share their team’s insights and experiences on integrating Windows* 8. Register now!
Italian ICT specialist Project Informatica needs the latest mobile computing devices—combining all the best elements of performance, security and usability—to show off to customers and keep its employees productive in the office or on the road. After rigorous testing, it chose the Samsung Slate* 700T, a tablet based on the second-generation Intel® Core™ i5 processor and the Windows* 8 operating system.
“The touch-based tablet powered by the Intel Core i5 processor and Windows 8 is strategic for our sales team," explained Alberto Ghisleni, managing director at Project Informatica. "It allows them to save time while having a more appealing and interactive graphic interface for their most commonly-used applications.”
To speed the time it takes clinicians to get to critical patient records, IT solutions provider Unisys is developing an application called MovilMed* that compiles data from multiple systems into one interface that’s easily accessible. Tablets featuring 3rd generation Intel® Core™ and Intel® Core™ vPro™ processors and Intel® Atom™ processors will give medical staff access to MovilMed no matter where they are. The Intel processor-based tablets also support Microsoft Windows* 8, giving IT a common platform.
“We’re developing the MovilMed solution around the Intel platform, which provides an environment that’s easy to manage and delivers the performance we need,” explained David Howard, director of IT automation for Unisys.
Digital Text creates digital and multimedia textbooks for schoolchildren in Spain. To be sure it was recommending the most appropriate and up-to-date hardware for its customers, the company evaluated a number of mobile computing devices including the Lenovo Twist* convertible Ultrabook™ powered by Intel® Core™ i5 processor and running Microsoft Windows* 8. Digital Text needed the device it chose to be lightweight and relatively compact to fit onto a student’s desk along with other resources and more traditional textbooks.
“[The Ultrabook] demonstrated optimum performance, with fantastic speed when starting it up and opening our applications," explained Héctor Ruiz-Martín, general manager of Digital Text. "It was really fluid with elements like Flash* and this was impressive. The device that I tested had the power of a desktop PC and it was clear that Flash was very responsive.”