Managing the Changing IT Landscape: Mobile Enterprise
Last week, I had the special opportunity to moderate a webinar on assessing mobility in the enterprise and its potential to create both personal and business productivity. The webinar featured Intel IT veterans Mark Densham, client and collaboration engineering director, and Steve Birkel, enterprise architecture director, who talked about past, present, and future mobility initiatives inside Intel. Intel has been working on mobility since 1998 and is now taking it to the next level.
One thing is clear, whether you have been doing mobility since the ’90s or are just starting now: Enterprise mobility is changing everything. According to CIO Insight nearly all CIOs say that mobility is changing the way they do IT. Eighty-five percent of CIOs are “seeing IT requirements increase significantly, with more support needed for apps that enable multiple channels, including mobile.” There’s a new focus on the employee experience, whether it’s connectivity and performance or enabling communication and collaboration.
Responding to a new workplace
Consumerization has made a big impact on the devices we want to use at work, but there’s more to it. One good point made in the webinar was about context switching. Today’s workers are bombarded with information all the time, and they’re forced to switch gears quickly. This requires constant, always-on connectivity with technology that can keep up. Yet our choice of device often changes with the situation and the task we need to accomplish.
Increased mobility is also affecting our use of physical spaces for work. As workforces become more mobile, assigned office space and even cubicles that are underutilized begin to raise facility ROI questions. Many organizations, including Intel, are reevaluating work spaces—creating flexible, shared mobile workstations and more open collaboration spaces.
Finally, as employees become more mobile, the devices we use increasingly become the office. The mobile business devices we currently use for work, combined with new unified communication and collaboration tools, are now able to deliver a complete mobile office experience.
Staying just ahead with flexible standards
What became clear in our discussion is that while there is often conflict between enabling personal productivity (solution choice) and workgroup productivity (enterprise standards), there is a need to deliver both.
One of the keys to this puzzle is found in the strategic development of a mobile application framework delivered across a range of business and consumer platforms. During the webinar, Mark and Steve reinforced the importance of establishing a framework for your organization similar to the five star application development model used by Intel IT.
Role of intelligent technologies
Mark, fresh off an internal discussion on collaboration across Intel, reinforced the need to enable people and groups to connect and interact in a more effortless manner. Intel IT’s goal is to deliver automated, transparent solutions that remove workflow barriers and create a more a seamless experience that drives productivity. We discussed three initiatives:
- Wireless display capabilities to securely share information with others
- A digital personal assistant to optimize personal schedules and productivity
- Location-based services to locate nearby resources for improved efficiency
Be sure to watch the webinar and let me know your thoughts on mobility in the enterprise.
What innovative technologies is your company exploring to enable a more mobile business?