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Getting a new PC used to take valuable time out of the workday.   But as part of our focus on a user-centered model of delivering IT services, Intel IT recently optimized our PC delivery process, resulting in improved employee productivity, a better employee experience, and reduced operational costs.  These process improvements allow our employees to return to work more quickly, reducing their downtime from an average of 4.5 hours to 1 hour, a 77-percent reduction. Read the paper "New PC Delivery Process Cuts Employee Downtime" to learn about the changes we made.

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