Managing the Changing IT Landscape: User-Centered Computing
Are you ready to let users determine what IT services you deliver? Like it or not, they’re already using their own devices, not to mention the cloud-based services they want. Wouldn't it be easier to include them right from the start?
I've been writing a lot on the importance of finding theright tool for the job. At the heart of that idea is user-centered computing—an inclusive approach to managing consumerization that puts all users’ needs first.
When I worked for Intel IT, we put this to action by moving away from the one-size-fits-all model to a customized approach that emphasizes the right fit and design for the job. We did this by:
Conducting segmentation studies to understand job roles and how people work
Inviting employees to participate in pilot studies and early adopter programs to improve and stabilize IT solutions before full deployment
Conducting surveys that help:
Measure customer satisfaction with existing IT products and services
Identify the services that are most important to employees
Solicit input on gaps and unfulfilled needs in our service portfolio
Providing greater choice and flexibility by offering more options for primary computing devices
Establishing and supporting Bring Your Own Device (BYOD) and BYO-PC programs
This approach may seem radical, and it does involve changing the culture of IT. However, this change is necessary to fulfill the mission of IT: creating and delivering greater business value.
Chris @chris_p_intel #UserCenteredComputing #Consumerization