Content in Intel Communities

Intel AppUp(R) center common troubleshooting steps.

webadmin@intel.com — Tue, 03 Jul 2012 20:19:52 GMT

Overview:

Most issues customers experience can be resolved using a few, straight forward, troubleshooting steps.

First try Step #1. If step #1 does not resolve the issue try Step #2. If you still have the problem after step #2 then try Step #3.

Common Troubleshooting steps:

Close Intel AppUp(R) center & restart AppUp.
- Why?: Closing and re-launching the AppUp center clears most issues where the interface (appup.exe) has become unresponsive
Reboot your system.
- Why?: There are two programs that compose the AppUp center (appup.exe & ismagent.exe). If either of these two services becomes unresponsive or runs into issues rebooting forces both of them to be reloaded into a clean environment.
Uninstall the Intel AppUp center and re-install with the latest version of Intel AppUp center (download).
- Why?: We continue to improve the stability and usability of the AppUp center. Uninstalling and re-installing with the latest version of AppUp ensures that the local database files are reintiliaized and the AppUp services are the latest, most stable versions available.

Further assistance:

If steps 1, 2 & 3 above do not resolve the issue we recommend either using our moderated AppUp Support Community or working directly with an AppUp Support Engineer.

Intel AppUp(R) center Customer Account Registration Agreement

webadmin@intel.com — Tue, 03 Jul 2012 20:13:50 GMT

See attached document.

DataVision* free Angry Birds* app promotion

webadmin@intel.com — Tue, 28 Jun 2011 10:58:31 GMT

DataVision* is running a promotion to give new customers a free copy of the Angry Birds* app. This special promotion is available to the following customers:

You must be a new Intel AppUp(SM) center customer. If you have registered for any other version of the Intel AppUp center previously you do not qualify for the free app promotion.

You must download and install Intel AppUp center from the website running the promotion. If you download Intel AppUp center from any other location, you will not qualify for the free app promotion. The website URL for the promotional download is: http://www.datavis.com/AppUp.html

You must be in a country that is allowed to purchase apps from Intel AppUp center. Even though this promotion is for a free Angry Birds app, this app is normally purchased and only customers in countries that are eligible to purchase apps from Intel AppUp center will be entitled to the free app promotion. See list of eligible countries at : http://communities.intel.com/docs/DOC-4664

Customer registration is based on your email address. You can register as a new customer using a different email address than you have previously used for another version of the Intel AppUp center, but the apps you have available will be based on which account (email address) you login with. You will not be able to combine apps from different accounts (email addresses). Uninstalling your existing Intel AppUp center software, and then reinstalling will not qualify you for the free app or as a new user.

After you download and install Intel AppUp center, the Angry Birds app will appear under the “My Apps” tab. Do not purchase the app and then ask for a refund as you will not be eligible to receive the free promotion in that manner. If the free app does not appear under “My Apps” it is because you are not eligible for the promotion based on one or more of the criteria listed above.

This promotion runs through July 5, 2011 or until all free licenses are given away.

Best Buy* Canada free Fruit Ninja* app promotion

webadmin@intel.com — Tue, 28 Jun 2011 10:55:49 GMT

Best Buy* Canada is running a promotion to give new customers a free copy of the Fruit Ninja* app. This special promotion is available to the following customers:

You must be a new Intel AppUp(SM) center customer. If you have registered for any other version of the Intel AppUp center previously you do not qualify for the free app promotion.

You must download and install Intel AppUp center from the website running the promotion. If you download Intel AppUp center from any other location, you will not qualify for the free app promotion. The website URL for the promotional download is: http://www.bestbuy.ca/en-CA/intel-app-up-store.aspx

You must be in a country that is allowed to purchase apps from Intel AppUp center. Even though this promotion is for a free Fruit Ninja app, this app is normally purchased and only customers in countries that are eligible to purchase apps from Intel AppUp center will be entitled to the free app promotion. See list of eligible countries at : http://communities.intel.com/docs/DOC-4664

After you download and install Intel AppUp(SM) center, the Fruit Ninja app will appear under the “My Apps” tab. Do not purchase the app and then ask for a refund as you will not be eligible to receive the free promotion in that manner. If the free app does not appear under “My Apps” it is because you are not eligible for the promotion based on one or more of the criteria listed above.

This promotion runs through July 5, 2011 or until all free licenses are given away.

Email support outage occurring

webadmin@intel.com — Sun, 01 May 2011 21:49:27 GMT

Email support for Intel AppUp(SM) center is experiencing random outages. If you have submitted a request for email support and received a message indicating the email was undeliverable, please post your question on the AppUp center support community and we will respond to your question on the community.

Investigation into the outage in ongoing and we will update this post when it is resolved.

Thanks,

Steven Murray

Intel AppUp(SM) center Support

Croma free Angry Birds app promotion

webadmin@intel.com — Wed, 20 Apr 2011 02:11:49 GMT

Croma* is running a special promotion to give new Croma AppUp(SM) customers a free copy of the Angry Birds* app. This special promotion is available to the following customers:

You must be a resident of India

You must download and install AppUp from the Croma website running the promotion. If you download AppUp from any other location, you will not qualify for the free app promotion

You must be a new AppUp customer. If you have registered for Intel AppUp previously you do not qualify for the promotion.

Registration is based on your email address. You can register as a new customer using a different email address, but the apps you have available will be based on which account (email address) you login with. You will not be able to combine apps from different accounts (email addresses). Uninstalling your existing AppUp software, and then reinstalling the Croma AppUp Store will not qualify you for the free app or as a new user.

After you download and install the Croma AppUp Store, the Angry Birds app will appear under the “My Apps” tab in the AppUp client. You do not need to purchase it.

If the free app does not appear under “My Apps” it is because you are not eligible for the promotion based on one or more of the criteria listed above.

Thanks,

Steve Murray

Intel AppUp(SM) center Support

TigerDirect.com free PAC-MAN app promotion

webadmin@intel.com — Tue, 12 Apr 2011 14:48:43 GMT

TigerDirect.com* is running a special promotion to give new AppUp(SM) customers a free copy of the PAC-MAN* app. This special promotion is available to the following customers:

You must be a resident of the United States

You must download and install AppUp from the TigerDirect.com website running the promotion:

http://www.tigerdirect.com/sectors/appstore.asp?srkey=appup

Note: If you download AppUp from any other location, you will not qualify for the free

app promotion

You must be a new AppUp customer. If you have registered for Intel AppUp(SM) previously you do not qualify for the promotion.
- Registration is based on your email address. You can register as a new customer using a different email address, but the apps you have available will be based on which account (email address) you login with. You will not be able to combine apps for different accounts (email addresses).
- Uninstalling your existing AppUp software, and then reinstalling the TigerDirect.com AppUp Store will not qualify you for the free app or as a new user.

After you download and install the TigerDirect.com AppUp Store, the PAC-MAN app will appear under the “My Apps” tab in the AppUp client.

If the free app does not appear under “My Apps” it is because you are not eligible for the promotion based on one or more of the criteria listed above.

Thanks,

Steve Murray

Intel AppUp(SM) center Support

New requirement to submit or reply to community posts

webadmin@intel.com — Tue, 29 Mar 2011 18:40:37 GMT

In an effort to improve the AppUp community experience for everyone, you will now be required to login into the AppUp community in order to submit new questions or respond to existing community posts.

If you do not have an AppUp community user account, you can set one up quickly as this link: http://communities.intel.com/create-account.jspa?registrationType=basic. We recommend that you use the same email address for the AppUp community registration that you used for the AppUp product registration on your PC to help us troubleshoot issues quicker.

If you prefer not to register or login, you can still participate in the AppUp community. You will be able to view all the community posts as well as have access to all the community documents.

Thanks,

Steve

ALERT: Performance issue due to high level of utilization

webadmin@intel.com — Mon, 14 Feb 2011 14:19:09 GMT

Hello,

We are experiencing a high level of utilization which may affect the Intel AppUp(TM) client performance. We are working the issue now and will update the community soon. Please keep trying as most users are able to eventually connect.

Thanks,

Steve