Content in Intel Communities

Intel 3000 HD Graphic driver is giving a hard time!

webadmin@intel.com — Sat, 18 May 2013 13:15:51 GMT

Hello, everyone,

For some reason my PC crashes a lot when installing the Intel 3000 HD Graphic driver, which is why I've uninstalled it and using the Standard VGA driver. Everything else seems to be working fine.

This is my system information:

Intel System Identification Utility Reference Number: 0187 2828
Date Created: Sunday, May 12, 2013 8:35:19 PM
ADVANCED

Computer Manufacturer
Computer Model
Operating System (O/S)	Microsoft Windows 7 Ultimate Edition Service Pack 1
Operating System Build (O/S)	(build 7601), 64-bit
Operating System (version)	6.1.7601
O/S Language	1009
System RAM	6.1 GB
.NET Framework Version	3.5.30729.5420
CD or DVD Device	PLDS DVD -RW DS-8A8SH
System Hard Drive Overview
System Total Storage Size:	698.5 GB
Physical Drive	not detected
Maker	not detected
Model	not detected
Bus Type	not detected
Local Disk not detected	not detected
Used space:	not detected
Free Space:	not detected
Memory Detail
Total Physical Memory	6.1 GB
Available Physical Memory	4.0 GB
Total Virtual Memory	2.0 GB
Internet Browser [1]	Internet Explorer
Internet Browser Version [1]	9.10.9200.16540


Chipset Software Status
Intel® Chipset Installation File (INF) detected	not detected

Detected Chipset INF Version	9.2.0.1025
Chipset INF Status	This version is valid

Detailed Chipset Information	Intel® Chipset Identification Utility

Graphics Product [1]	not detected
Graphics Driver Version	not detected
Driver Status	Device is unknown or unsupported
3D Acceleration	not detected
Hardware Transform & Lighting Support	not detected
Video Memory	not detected
Vertex Shader Support	not detected
Pixel Shader Support	not detected
Microsoft DirectX* Version	11.0
Current Graphics Resolution	1024x768
Current Color Depth	32 Bits Per Pixel
Raw EDID [1]	not detected

Manufacturer
Model
AA Number	not detected
BIOS Vendor
BIOS Version	Dell Inc. A11
BIOS Release Date	08/03/12
System Memory	6.1 GB
Built-in Audio Driver Component	not detected
Built-in Audio Driver Version	1.2.0.71
Built-in Audio Driver Status	Non-Intel device detected

Manufacturer	Intel
Model	Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
Intel Processor analysis tools	Intel Processor analysis tools
CPU Speed	2.5 GHz
Link to Processor Specification	Link to Processor Specification
CPU Revision	1B
CPU Type	00
CPU Family	06
CPU Model	2A
CPU Stepping	7

Wired Networking Product
Driver Version	7.46.610.2011
Driver Status	Device is unknown or unsupported
Intel PROSet Version	not detected
Hardware IDs	PCI\VEN_10EC&DEV_8136&SUBSYS_04B01028&REV_05

Wireless Networking Product	Intel® Centrino® Wireless-N 1030
Intel PROSet/Wireless Version	15.6.1.0
Software/Driver Status	Newer Intel® PROSet version available
Latest Intel® PROSet version available	15.6.1
Hardware IDs	PCI\VEN_8086&DEV_008A&SUBSYS_53258086&REV_34

Thanks for any help provided!

Javier-.

Official Black-screen thread - We need your help!

webadmin@intel.com — Thu, 16 May 2013 20:12:21 GMT

Hello Graphics Communities!

For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics. Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events.

Installing new drivers
Rebooting
Computers idling, going into sleep or hibernation
Other random events

We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above. We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem. The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display.

What we at Intel® are asking now though is 2-fold. If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration. This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure. If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup.

NOW! Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue. That is okay too. Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too. Please submit the following information into this thread so that we can continue to document all possible instances of it. Just copy and paste the below list and put in relevant information (completely!). *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available. We cannot accept a report of a failing configuration that is not up to date. Additionally, if you are running your display through a 3rd party device such as a projector or an AV/R (receiver), you need to show that the problem still occurs without the extra device connected (a direct connection from system to display is required).

Are you willing to send your system to us? (Yes/No)
Is your system a laptop or desktop?
If desktop, is it custom built, or manufactured?
If desktop, what is the make/model of your motherboard?
What is the make/model of your system? (COMPLETE model name required)
What is the model of your CPU?
What is the make/model of your failing display(s)?
If laptop, is your built-in display failing? (Yes/No)
What is your operating system?
Is it a 64-bit or 32-bit operating system?
What display driver version do you have installed?
What type of connection are you using? (HDMI, VGA, DP, DVI?)
What happens that results in the blackscreen failure?

Any/all information is valuable.

Thank you for your information & cooperation!

-Nic

Intel HD graphics 2500 : input not supported

webadmin@intel.com — Fri, 10 May 2013 21:37:10 GMT

Good day to you all!

I got Intel core i5 and intel HD Graphics 2500 .. it was well working just then I pressed alt+ctrl+f12 ...

then went black and said input not supported I waited and hoped it would go back to normal but it did not.

I am so not cool. Any help will be great .

Intel® Intru3D

webadmin@intel.com — Tue, 07 May 2013 17:08:47 GMT

Good morning.

How do i activate this?

Im using an LG DM2752D passive 3D monitor connected with HDMI 1.4a to my HD4000.Is there an option i should get in intel control panel?Is it some different tech that my monitor needs to support?What kind of software do i need?Cause i tried with Tridef and i keep gettin a blue screen with the file igdkmd64.sys

What else do i need?

Thank you.

What is diff. between Mobile Intel HD vs. Intel HD Graphics 4000?

webadmin@intel.com — Mon, 29 Apr 2013 19:10:05 GMT

I'm looking to buy a new laptop and saw that for graphics, the description says Mobile Intel HD, while for other laptops the description says Intel HD Graphics 4000. So what is the difference? Thanks in advance.

Second display is not detected after reconnect

webadmin@intel.com — Mon, 29 Apr 2013 16:00:15 GMT

I have an intel® celeron® processor g1610.

When i reconnect a monitor to my pc, it is not detected. I have to restart my computer to detect the second display.

I.e. it cannot be selected (e.g. with ⊞-P). In the Intel software only one monitor is available.

Only after a restart the second monitor becomes available.

OS I use is Windows 7.

I have a Gigabyte GA-H77-DS3H - ATX - LGA1155 Socket mainboard.

With my previous set-up (some monitor) this was not an issue. So I assume this is not a problem with the monitor or with Windows 7, but with Intel Graphics.

The reason I reconnect my second display, is because I use that display also for watching television.

Could someone help me fix this issue? Thank a lot.

4000 HD Graphics HD Audio

webadmin@intel.com — Fri, 26 Apr 2013 23:33:50 GMT

I recently purchased an ASROCK HT Vision media player with Windows 8 as an OS. I am attempting to get the HDMI sound to work with my Pioneer VSX917. I have never had an issue with past media players. The pioneer requires both the optical and HDMI to be connected (prior to going to the television) in order to utilize the HDMI audio signal. Also, the cables are new and have been tested on other units so the problem is not with the cables.

In Windows the HDMI shows the Phillips TV as the audio end point and there is no sound at the Pioneer receiver via HDMI. Video is fine and audio is being passed through to Phillips TV through the Pioneer but picked up there. Sure the optical is working but will not support higher level audio and bit streaming. When testing the audio output higher level audio formats (TruHD, Dolby II, Etc.) fail as supported. So I am not truly clear is this is an Intel audio or Windows audio issue. Using XBMC's WASAPI audio engine fails to pass audio through the HDMI as well, although the optical is passing audio via this method. 24/96K audio files are converted to weird sounding PCM and are not listenable.

I have attempted several driver updates from both Realtek and Intel and am using the latest versions of both, but with no luck. The primary use of this entire system is listening to music and the difference in sound quality is stark (at least to me) having used it in prior media players with the same configuration (Both Windows 7 and a Linux OS). This has been very disappointing and at this point really frustrating. If anyone can point me in the right direction I would be extremely grateful.

GMA 3600 Driver for Windows 8

webadmin@intel.com — Thu, 25 Apr 2013 19:47:03 GMT

Dear community, dear Intel support,

2 Month ago, I decided to buy myself a tablet computer, simply because I wanted to use the new Microsoft Windows 8. I've found one with an Intel n2600 processor, a processor that was release about one year ago. Because it was shipped with Windows 7, I personally checked, and I got the information that all my system components would be compatible, from the official Microsoft website. When The computer then arrived, I installed the support assistant, which reconfirmed the Information I've already known: The Intel N2600 Processor with the GMA 3600 Chipset is fully compatible with Windows 8

The trouble came after the Installation: The problem wasn't even that the Driver wouldn't be working well, but the Graphicsdevice wasn't even recognizes! Long story short: There is NO WAY for me to get that device running, even though it't a very new device and I was told it was going to work.

No I know, it's a chipset that is built in a lot of computers, even in some very new ones. Because of that, I'm by far not the only one with this problem: There are a lot discussions going on right now, concerning the same problem. But maybe, it still isn't enough that Intel finally realizes that they need to follow the needs of their customer: The only thing we can do right now is to ask Intel to provide that Driver, over and over again that they will figure out that this really is a serious thing, and that it's concerning a lot more people than they actually might think.

By the way, here is a petition I've found: It's not me who created it, but I believe with things like that we can show how may we are, so please, take a moment and sign this petition: Windows 8 support for Intel Atom Tablets

I hope you can all support me, and who knows, maybe Intel could do something about that?

Sincerely,

Imer

Intel Graphics Properties Won't Open

webadmin@intel.com — Thu, 25 Apr 2013 17:24:41 GMT

I'm working on 2 Lenovo T430's with XP SP3. Suddenly the Intel Graphics properties doesn't open. If I select it from the system tray or control panel, the wizard shows up and lets me choose an option. After picking it, the window immediately shows minimized in the system tray, 2 instances of it running. If I right click there is no option to maximize the window. I noticed this kills the system performance and have no choice but to end task. I've already uninstalled the Intel HD 4000 graphics driver from device manager. Removed the Intel processor graphics software from add/remove programs. I downloaded the latest driver from Lenovo's site and the same thing happens. When I try to open the graphics properties the wizard shows up, I pick any option and the window immediately shows up in the task bar, 2 instances running. I also tried using the generic driver from the Intel site with the same results. Used CCcleaner, and did a full check disk of the system, still same issue. Any ideas?

Resident evil 6 doesn.t lunch after update to intel geraphic hd 15.31.3.64.3071

webadmin@intel.com — Tue, 23 Apr 2013 06:50:09 GMT

hi.Resident evil 6 doesn.t lunch after update to intel geraphic hd 15.31.3.64.3071 and my intel 3570k cpu goes to 100%.

in tombraider also when i set tressfx on the game will terminate.in last version(....2932)

every thing was fine.does any one know why?