Content in Intel Communities

Graphic hangs on turning on monitor

webadmin@intel.com — Sat, 18 May 2013 10:36:42 GMT

Hi!

Have a strange problem and didn't found a solution that fits right now (No, I don't mean my english skills ;-) )

I use an Intel HD 2000 with the newest driver (9.17.10.2932) and every time I turn on the monitor or start my computer the graphic hangs for some seconds. I don't get a "Error" by Windows or something like this, it just hangs and after a few seconds it works. I use a regular monitor and a tv with this graphic and if I watch a movie on my tv I turn off the monitor. When I turn in on again it hangs. If I just start my PC and I login to Windows - hangs.

I already set te igpu-voltage to fixed mode (1,250 Volt). Since them I got no longer Errors while watching HD Movies or Videos on youtube, but still getting these little hangs.

I hope you understand what I mean. If you need more information just let me now!

Best regards

Lars

DELL Tablet Latitude 10 - Intel Media Graphic Accelerator HD

webadmin@intel.com — Sat, 18 May 2013 10:03:58 GMT

Hello,

my desktop monitor, as an extended display, only work with a max. resolution of 1280x1024 by Tabletcontrol - Intel Graphic Accelerator HD. The Intel Display Info window shows that there are modes supported by max.1920x1200 (60Hz) too. But these modes cannot be selected. Only the above Values.

The monitor always been control with a resolution of 1920x1200 (60Hz) in the past.
Why is that, and how I can solve this problem?

For the efforts I thank you in advance.

kind regards

My system:

DELL Latitude 10 Tablet with Intel Graphics Media Accelerator HD - Driver Ver. 9.14.3.1099

Windows 8

Desktop Monitor Samsung SyncMaster 245B controlled via HDMI to DVI-D (dual link)

Intel 3000 HD Graphic driver is giving a hard time!

webadmin@intel.com — Fri, 17 May 2013 20:33:05 GMT

Hello, everyone,

For some reason my PC crashes a lot when installing the Intel 3000 HD Graphic driver, which is why I've uninstalled it and using the Standard VGA driver. Everything else seems to be working fine.

This is my system information:

Intel System Identification Utility Reference Number: 0187 2828
Date Created: Sunday, May 12, 2013 8:35:19 PM
ADVANCED

Computer Manufacturer
Computer Model
Operating System (O/S)	Microsoft Windows 7 Ultimate Edition Service Pack 1
Operating System Build (O/S)	(build 7601), 64-bit
Operating System (version)	6.1.7601
O/S Language	1009
System RAM	6.1 GB
.NET Framework Version	3.5.30729.5420
CD or DVD Device	PLDS DVD -RW DS-8A8SH
System Hard Drive Overview
System Total Storage Size:	698.5 GB
Physical Drive	not detected
Maker	not detected
Model	not detected
Bus Type	not detected
Local Disk not detected	not detected
Used space:	not detected
Free Space:	not detected
Memory Detail
Total Physical Memory	6.1 GB
Available Physical Memory	4.0 GB
Total Virtual Memory	2.0 GB
Internet Browser [1]	Internet Explorer
Internet Browser Version [1]	9.10.9200.16540


Chipset Software Status
Intel® Chipset Installation File (INF) detected	not detected

Detected Chipset INF Version	9.2.0.1025
Chipset INF Status	This version is valid

Detailed Chipset Information	Intel® Chipset Identification Utility

Graphics Product [1]	not detected
Graphics Driver Version	not detected
Driver Status	Device is unknown or unsupported
3D Acceleration	not detected
Hardware Transform & Lighting Support	not detected
Video Memory	not detected
Vertex Shader Support	not detected
Pixel Shader Support	not detected
Microsoft DirectX* Version	11.0
Current Graphics Resolution	1024x768
Current Color Depth	32 Bits Per Pixel
Raw EDID [1]	not detected

Manufacturer
Model
AA Number	not detected
BIOS Vendor
BIOS Version	Dell Inc. A11
BIOS Release Date	08/03/12
System Memory	6.1 GB
Built-in Audio Driver Component	not detected
Built-in Audio Driver Version	1.2.0.71
Built-in Audio Driver Status	Non-Intel device detected

Manufacturer	Intel
Model	Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
Intel Processor analysis tools	Intel Processor analysis tools
CPU Speed	2.5 GHz
Link to Processor Specification	Link to Processor Specification
CPU Revision	1B
CPU Type	00
CPU Family	06
CPU Model	2A
CPU Stepping	7

Wired Networking Product
Driver Version	7.46.610.2011
Driver Status	Device is unknown or unsupported
Intel PROSet Version	not detected
Hardware IDs	PCI\VEN_10EC&DEV_8136&SUBSYS_04B01028&REV_05

Wireless Networking Product	Intel® Centrino® Wireless-N 1030
Intel PROSet/Wireless Version	15.6.1.0
Software/Driver Status	Newer Intel® PROSet version available
Latest Intel® PROSet version available	15.6.1
Hardware IDs	PCI\VEN_8086&DEV_008A&SUBSYS_53258086&REV_34

Thanks for any help provided!

Javier-.

Official Black-screen thread - We need your help!

webadmin@intel.com — Thu, 16 May 2013 20:12:21 GMT

Hello Graphics Communities!

For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics. Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events.

Installing new drivers
Rebooting
Computers idling, going into sleep or hibernation
Other random events

We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above. We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem. The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display.

What we at Intel® are asking now though is 2-fold. If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration. This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure. If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup.

NOW! Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue. That is okay too. Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too. Please submit the following information into this thread so that we can continue to document all possible instances of it. Just copy and paste the below list and put in relevant information (completely!). *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available. We cannot accept a report of a failing configuration that is not up to date. Additionally, if you are running your display through a 3rd party device such as a projector or an AV/R (receiver), you need to show that the problem still occurs without the extra device connected (a direct connection from system to display is required).

Are you willing to send your system to us? (Yes/No)
Is your system a laptop or desktop?
If desktop, is it custom built, or manufactured?
If desktop, what is the make/model of your motherboard?
What is the make/model of your system? (COMPLETE model name required)
What is the model of your CPU?
What is the make/model of your failing display(s)?
If laptop, is your built-in display failing? (Yes/No)
What is your operating system?
Is it a 64-bit or 32-bit operating system?
What display driver version do you have installed?
What type of connection are you using? (HDMI, VGA, DP, DVI?)
What happens that results in the blackscreen failure?

Any/all information is valuable.

Thank you for your information & cooperation!

-Nic

Windows don't boot after HD Graphics Driver installation

webadmin@intel.com — Thu, 16 May 2013 02:46:07 GMT

Hi, first sorry for my english

My system specs :

Core I7 3770k

Asus P8Z77-V

Radeon HD 7950

Windows 7 x64

I bought a Core I7 3770K and a Z77 mother board (Asus P8Z77-V) a few days ago, and i wanted to use "Intel Quick Sync" HW acceleration for video encoding, but when i got both "AMD Catalyst Control Center" and "Intel HD Graphics" installed on my computer, windows do not boot anymore, and stay stuck at the boot animation, i have to manualy remove drivers from the Windows Safe Mode to have my PC booting again ...

I found a lot of people having this kind of issues, but i don't find any solution :/

Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error

webadmin@intel.com — Sun, 12 May 2013 21:23:50 GMT

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

DVI not working Intel HD Graphics 2500

webadmin@intel.com — Fri, 10 May 2013 21:48:47 GMT

I have a Asus P8H61-M LE motherboard with Intel HD Graphics 2500 and I'm using my VGA port to connect a monitor. Few days ago I've bought an DVI to VGA adapter so I can use my DVI port to connect a second monitor that have a VGA connaction, but it doesn't work, the computer doesn't show that have been any connaction, and theres nothing on the second screen.

What to do?

Noam

Intel HD graphics 2500 : input not supported

webadmin@intel.com — Fri, 10 May 2013 21:37:10 GMT

Good day to you all!

I got Intel core i5 and intel HD Graphics 2500 .. it was well working just then I pressed alt+ctrl+f12 ...

then went black and said input not supported I waited and hoped it would go back to normal but it did not.

I am so not cool. Any help will be great .

Intel Graphics 3000 HDMI Problem with Samsung 32' TV

webadmin@intel.com — Wed, 08 May 2013 23:04:25 GMT

Hello, i can´t use my HDMI on my samsung TV.. My Drivers are updated , I did some test to explain my problem

Test 1

I connect My dell laptop in a LG TV 42' using the same HDMI cable

Works Fine in the resolution 1920x1080(in others words, my pc and my graphic card accepts the resolution 1920x1080)My HDMI cable it´s fine too)

Test 2

I connect my pc on my Samsung 32' TV. Just showed "no signal" in tv and "video not detected' in laptop

Test 3

I Connect another HDMI device in Samsung TV 32', works fine

Test 4

I Connect my PC in another Samsung TV 42', the same error.. No signal and device is not connected..

In summarize. My input HDMI in my TV Works, My Graphic Card accept the Tv´s resolutions, My Cable Works.. I think that Samsung TV´s have a incompatibility with dell or intel graphics 3000 card..

any suggestions?

Intel HD Graphics Card, Windows 8 and problems with GP4 Builder

webadmin@intel.com — Wed, 08 May 2013 22:07:01 GMT

Hi,

I am having problems with the Intel HD Graphics Card when using GP4 Builder. GP4 Builder is a software used to create and edit tracks for the Grand Prix 4 game: http://www.realgpx.com/Forum/index.php?topic=1788

I have created a thread on that particular forum about the problems, see here: GP4 Builder and graphic cards (screenshot in this link for assistance)

I thought that I should also create a thread here as well. I have tried so far:

a) rolling back to the previous graphics card [didn't work]

b) reinstall the newest version of the graphics card [didn't work]

My PC is a Compaq CQ58-304SA Notebook PC, operating system Windows 8 64-bit.

Here is the log I get from Intel Control Panel:

Intel(R) HD Graphics

Report Date: 5/6/2013

Report Time[hh:mm:ss]: 19:13:26

Driver Version: 9.17.10.2932

Operating System: Windows 8 (6.2.9200)

Default Language: English (United Kingdom)

DirectX* Version: 11.0

Physical Memory: 3985 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 1796 MHz

Vendor ID: 8086

Device ID: 0156

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics

Video BIOS: 0.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (40 Hz)

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C A3 5A 31 00 00 00 00

00 16 01 04 90 22 13 78 0A 87 F5 94 57 4F 8C 27

27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 CE 1D 56 F0 50 00 18 30 40 30

25 00 58 C2 10 00 00 19 D8 13 56 F0 50 00 18 30

40 30 25 00 58 C2 10 00 00 19 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

00 0C 42 F2 0C 4C 64 13 18 29 6E 00 00 00 00 E4

* Other names and brands are the property of their respective owners. *

Any help or assistance would be appreciated.