Teleport Extender Error: Error connecting to server

Hi Linda,

A few things to check:

• Make sure that the PC and phone are connected to the same wireless network
• On the PC software, select the drop down by your PC name, select the Connections tab and select "Clear Pairings" to reset the pairing
• Use a home network. This will not work on a public network. It also will most likely not work at your office.
• If you are using a laptop provided by your company, check with your Network Administrator as they may have blocked the setting that allows communication to your phone.

Let me know if this resolves your problem.

Thanks,

IleneK

Intel Customer Support

Linda,

The router needs to allow for multicast traffic, specifically it needs to allow for multicast DNS (mDNS) which is unlikely in an office or public router.

Thanks,

Ilenek

Intel Customer Support

Hi Ilenek,

I have the  same problem Teleport Extender Error: Error connecting to server

when I  try to connect to my X201 Intel NB , however when I installed  the Teleport on my privet NB at home it works fine

the diff is that my Intel NB is not part of my home local network ( obviously ) but can see all devices and computers in my home network  . Any idea how to solve it ?  

I have a desktop and laptop connected to home network - one via wired other via wireless.    Android phone connected to home network via wireless.   Able to connect Teleport Extender to desktop but not to laptop.  

At first I thought it might be due to VPN client on laptop.   The laptop is "seen" by the Android phone... but unable to connect.

Connection worked the first time with the phone to desktop... but ultimately I'd like to see phone to laptop since that is the unit most often used in my case.

Aside from multicast DNS, what other ports\security settings might be affecting?