Yes, you are correct. I am frustrated. To be clear about one thing though, I am not looking for anyone to admit a mistake. The communication that I am interested in is merely acknowledging that they have heard us. Is there a plan of action? If so, what is that? How about a beta driver eta? Is there anyone home at Intel? I made my living for a while as the Director of Platform Services. When we let down our user community, which wasn't often, we immediately reached out to that community with transparency of action. We stated our intentions with estimates and a course of action. When things changed, we would let the users know this date slipped or that issue wont be fixed yet. This black hole approach of Intel's is totally amateurish and makes me wonder if the support head needs to be schooled on good communication and winning over the community they jaded.
I'm in the same boat, Rob.
It's frustrating enough to be dealing with this issue on a very regular basis, and it adds insult to injury to not receive any kind of communication on Intel's part at this point.
I have tried holding out this long and not returning the laptop, as I've really wanted it to work out. On a conference call with a client yesterday my display went out (requiring me to power cycle the monitor to reset the connect) three times. Each time, I had to verbally stall the conversation with the client as I couldn't see what I was doing any longer. In times like this, it's more than a simple inconvenience or annoyance, it becomes critically damaging. It also seems to be happening much more often-- a few dozen over the course of a day now.
As long as I've held out in hopes that Intel makes the situation right by at least helping set some expectations on our end, I think I might have to call Lenovo and return this system and go back to my dependable old T410s with discrete NVIDIA chipset.
I wouldn't put up with that. Not even for a minute in front of a client.
I'm a software engineer, so I know all about people who provide Support. Good supportl looks completely different from bad... but it doesn't take an insider to see that Intel is not doing all they should.
If you have dell, hp you will probably have to wait a bios update... That option is probably hidden.
If you have an asus, msi motherboard you will probably have a location in the bios with frequency to overclock and voltage should be here.
Here is my bios :
No problem Frojo
1.000 Volt (Minimum configuration) for me was higher than Auto (Auto on idle seems to be energy saver)
Try with a little more voltage (Like 5-10 % max more)
Just in case... Do not put too much voltage (The chip will burn and void intel warranty)
Also paid an attention to GPU and not take CPU which is a different settings.
I'm running my system at 1.000 Volt for about 16 hours and 0 crash or flickering occur of intel graphic accelerator.
Hope this will fix you problem too.
This is such a welcome post, that even though there is nothing concrete being reported, it shows us we have been heard. I would like to ask if you would be willing to post a weekly update here, even if it is "nothing to report" so that we know this is still being worked on.
I think I speak for all of us when I say that we can be patient when we know someone is working on resolving out issue. And we will trust that the issue is being worked on when someone keeps us informed as to the progress.
Thank u so much, i just registered this forum to tell u how glad i am.
My Z68A-GD65 G3 got the GPU default voltage at 0.096, the minimun for "OC" was 1.000
Its ridiculous how low it was, and i was nerd raging with this computer. New upgrade and worst than the other ... and then i saw this post, reset the computer, set the gpu voltage on the bios to 1.000 and no more problems.
No problem, Rui Costa
I have also contacted MSI for an update to fix this
here is the reply :
|Type||Created Date||Problem Note||Attachment|
|MSI Tech.||07/13/2012||Dear customer, THanks for letting us know about this problem I will foward this to our HQ to resolve this problem on the next bios.|
|End User||07/12/2012||I have a problem with my IGP (Intel HD 4000) it's flickering while watching video, browsing on the web and playing game. When it occur i saw a message Intel Graphic Accelerator Driver has stopped responding and has been restored I have also found a fix, I have changed my setting GPU Voltage from Auto to 1.00Volt (Which is the minimum) and now my issue is gone. It seems that the GPU dont get enough of power. Thanks to fix this in the next bios version|