Hello,
Can you please provide more details on the system configuration you have ?
System Board
PBA#
Firmware level, BIOS, BMC, FRU
Operating System version and service pack
Can you also please attach a SEL log ?
Or you can contact Intel Customer Support at http://www.intel.com/support/9089.htm as they can provide immediate help and a path to escalation if needed.
thank you,
- jason
3420GPLC MBO, Xeon X3430, 2008 32-bit/SP2 . While exporting SEL from IASC, I've noticed that i have a gap in SEL (when viewed from IASC in date range 09/28/2011-12/02/2011). Exporting through IPMI connection works ok. BSOD was on 10/15/2011 and 11/28/2011, and system was rebooted via frontpanel. In both cases, after rebooting SEL recorded temperature, current, voltage and fan events. Also, debugging details for 11/28/2011 are slightly different:
SESSION_HAS_VALID_POOL_ON_EXIT (ab)
Caused by a session driver not freeing its pool allocations prior to a
session unload. This indicates a bug in win32k.sys, atmfd.dll,
rdpdd.dll or a video driver.
Arguments:
Arg1: 00000001, session ID
Arg2: 00000608, number of paged pool bytes that are leaking
Arg3: 00000000, number of nonpaged pool bytes that are leaking
Arg4: 00000001, total number of paged and nonpaged allocations that are leaking.
nonpaged allocations are in the upper half of this word,
paged allocations are in the lower half of this word.
Debugging Details:
------------------
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0xAB
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 81c9527e to 81b13b3f
STACK_TEXT:
90fa6bb4 81c9527e 000000ab 00000001 00000608 nt!KeBugCheckEx+0x1e
90fa6bf0 81d165aa 85b3f918 00000001 000000aa nt!MiCheckSessionPoolAllocations+0x10b
90fa6c40 81c38470 85b3b8e8 81b7ed00 90fa6c78 nt!MiDereferenceSessionFinal+0x104
90fa6c50 81ad9741 00000000 00000000 85b3f8e0 nt!MiDereferenceSession+0x3e
90fa6c78 81c5eb0a da28cb3b 85d062c0 00000000 nt!MmCleanProcessAddressSpace+0x70f
90fa6cdc 81c3b457 00000000 85b3f8e0 85b3f901 nt!PspExitThread+0x65d
90fa6cf4 81af9fba 85d062c0 90fa6d20 90fa6d2c nt!PsExitSpecialApc+0x22
90fa6d4c 81a90d26 00000001 00000000 90fa6d64 nt!KiDeliverApc+0x1dc
90fa6d4c 771e5ca4 00000001 00000000 90fa6d64 nt!KiServiceExit+0x56
WARNING: Frame IP not in any known module. Following frames may be wrong.
00f0fc9c 00000000 00000000 00000000 00000000 0x771e5ca4
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!MiCheckSessionPoolAllocations+10b
81c9527e cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!MiCheckSessionPoolAllocations+10b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4dfb5603
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: 0xAB_nt!MiCheckSessionPoolAllocations+10b
BUCKET_ID: 0xAB_nt!MiCheckSessionPoolAllocations+10b
Followup: MachineOwne
We have already tested RAM for corruption and no errors where found. I need to mention that we have 20 indenticaly configured servers, same drivers, same OS and patch level.. All of them are power up in the morning, and powered off around 19-21 pm. Additionaly, UPS is also powered down, so MBO and BMC have fresh start every day.
Additionaly, we had same BSOD problem on 3420GPRX MBO, same CPU with current available firmware on 2008R2. In both cases, we are using Active System console 4.4.
My best guess is a bug in IMB or video driver, since system does not have any video at the moment of crash.
The log event you sent indicates a pattern of what you described with a daily power off/on.
On the day you said that a BSOD was experienced, 10/15/2011
470 10/15/2011 7:04:26 OS Critical Stop #0x00 Run-time Stop
471 10/15/2011 7:04:26 Temperature #0xF4 Unspecified Event Trigger
472 10/15/2011 7:04:26 Voltage #0x03 Unspecified Event Trigger
473 10/15/2011 7:04:26 Current #0x90 Unknown Event Trigger
474 10/15/2011 7:04:26 Fan #0xDC Unknown Event Trigger
475 10/15/2011 7:04:26 Physical Security #0x60 Unknown Event Trigger
Was there an event or BIOS message that showed up on screen when this stop occurred ?
Also, on the other systems that do not blue screen, do they have IASC installed on them ?
No, there where no BIOS messages on screen. Yes, all of our systems have ASC Console 4.4 installed.
Do you have any application (a part from IASC) that maybe causing the BSOD ? Do all of the non-failing systems have identical applications installed as compared to the failing systems ?
Can you run the SELVIEW utility & sysinfo & attach the results ? I know you did mention you were having issues exporting the SEL via IASC, can you run a separate SEL & SysInfo dump ?
