DQ35JO usb ports shuts down during XP Pro setup.

lfrederic Mar 3, 2010 1:16 PM

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Hi,

I have having difficulties installing Windows XP Pro on a DQ35JO motherboard and a Highpoint RR2320 raid card installed in the PCI-E X16 slot. I have forced the intel bios to use internal graphics so that I can use the X16 slot for the X4 raid card. I create the Raid 5 array in the raid card bios and when I install Windows, the usb ports are down as soon as the XP wizards asks to validate the raid drivers for the second time.

I have also tried with an Intel raid card and I get the exact same result. Note that if I create a raid 5 array with the onboard raid adapter, it works great.

Thanks in advance for your help.

Fred

1. Re: DQ35JO usb ports shuts down during XP Pro setup.

Sergio Salas Mar 4, 2010 12:13 PM (in response to lfrederic)

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Hello;

It could be possible that the RAID card that you are using is taking some onboard resources, just for testing purposes I recommend to disable some onboard resources on your system such as the sound.

Make a firmware upgrade on the RAID card and also update the system BIOS , you can download the latest BIOS for your desktop board here:
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%c2%ae+3+Series+Chipset+Boards&ProductProduct=Intel%c2%ae+Desktop+Board+DQ35JO&OSVersion=OS+Independent

Try to install the operating system without the RAID card on the desktop board, if you are able to do this, the problem might be related with compatibility problem between the desktop board and the RAID card

Regards
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2. Re: DQ35JO usb ports shuts down during XP Pro setup.

lfrederic Mar 11, 2010 2:53 PM (in response to Sergio Salas)

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Hi Sergio,

I have disabled the onboard devices and then I have managed to install XP on my raid 5 setup with no issues with USB ports.

Thanks a lot, your help was greatly appreciated.

Fred
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3. Re: DQ35JO usb ports shuts down during XP Pro setup.

Sergio Salas Mar 12, 2010 9:39 AM (in response to lfrederic)

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You are welcome, I am glad to hear that I was able to help you
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DQ35JO usb ports shuts down during XP Pro setup.

1. Re: DQ35JO usb ports shuts down during XP Pro setup.

2. Re: DQ35JO usb ports shuts down during XP Pro setup.

3. Re: DQ35JO usb ports shuts down during XP Pro setup.

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