Intel HD 530 - Graphics Corruption in Mozilla Firefox

[idata]

Hi,

I am experiencing random graphics corruption in Mozilla Firefox.

The issue:

Whenever I minimize Firefox and restore it, the Firefox window appears garbled and text appears to be illegible. Moving the mouse cursor over the affected areas, seems to bring the missing parts of the window into view.

Minimizing, maximizing, or resizing Firefox appears to correct the issue (until I minimize Firefox again and the issue reappears).

While this is annoying and impedes productivity, the graphics corruption is limited only to Firefox. However, since that is my main web browser, I would like to get the issue fixed asap.

Points to observe:

• My laptop has an Intel HD 530 graphics subsystem (running on an Intel Core i7-6700HQ processor)
• The laptop also has a dedicated nVidia GeForce GTX 950M graphics card
• I am running Windows 10 Home (64-bit)
• The issue occurs only in Mozilla Firefox
• Mozilla does not list this as a known bug in their repository (as far as I can tell, I am the only one experiencing this issue)
• The corruption persists even after restarting the laptop or starting the machine from cold boot
• The issue occurs at random
• I have the latest version of Firefox (with all plugins updated)
• Creating a new Firefox profile (even with no add-ons installed) will not solve the corruption issue
• I have 2 versions of Microsoft Direct X installed (Direct X 12 and 9.0c for playing older games) but the issue persisted even before I installed version 9.0c
• I am running version 20.19.15.4360 of the Intel HD Graphics Driver (I have not updated the drivers nor have I tried any other version yet)
• I experienced a graphics corruption while typing this post and have attached a screenshot below to demonstrate my issue

Any help will be greatly appreciated...

(in the above screenshot, the complete top part is missing. If I were to move the mouse cursor over the affected areas, then some missing parts will reappear. Minimizing, maximizing, and resizing Firefox will also correct the issue temporarily)

[Stefan3D]

@ sweckform2

Looks like the same issue as mentioned here: /message/359896# 359896 intel hd graphics 520 - firefox white screen

Issue seems to have gone with driver 20.19.15.4416, i keep an eye on that...

Otherwise you can force Firefox (+ plugin-container) to use NVIDIA in its control panel

[idata]

Thanks for the reply Stefan3D.

I did check Mozilla's Bug Repository and the terms "graphics corruption" and "display corruption" do not show up with the "Intel HD 530" graphics chip under any flags. I also spoke with a debugger on Mozilla's Dev Team and they also do not acknowledge any known issues with this chip.

I have not encountered this type of corruption before on other laptop's and PCs that had different graphics chips, so I'm at a loss to say whether it is a bug in Firefox or with the new Intel Skylake Processors or if the fault lies with the Intel HD 530 chipset.

[JMarq3]

This is in bugzilla https://bugzilla.mozilla.org/show_bug.cgi?id=1267068 1267068 – Graphics corruption on Windows 10 with Intel HD Graphics 520 / 530,

I also have this problem, also an HD 530, CPU is a 6700K on an ASUS Z170 Pro Gaming mobo. But I don't get this all the time, it's actually pretty rare.

[idata]

So far, I have not experienced this problem. This is a random situation.

Allan.

[KScot4]

One way that I am able to reproduce this graphical corruption is by maximizing the browser window, and what will happen is that the middle button which should show a "go to window mode" button is empty. You are only able to see the minimize bar to the left and the close button to the right with a large grey gap in between. In my experience, there do not seem to be many actions which are guaranteed to trigger the corruption, but I would not characterize it as a rare occurrence.

For what it is worth, this is on an Alienware 17R3 system with the HD Graphics 530 controller, driver version 20.19.15.4416 and Windows 10 build 14332.rs1.

[idata]

Thanks for the info m4xc4v413r4.

It does not look like Mozilla can fix this issue. It looks like the ball is in Intel's court, on this one!

[idata]

I agree with you symbiosisstarshine.

The bug is not rare. Using Firefox for 4-5 hours, I've had the bug crop-up ate least 10-11 times (especially when Firefox is minimized and another app is launched and when I return to using Firefox sometime later).

[idata]

Production driver version 4380 might help on this matter, please try it: https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-

Or, you can follow Stefan3D recommendations.Allan.

[FiZi]

The latest beta drivers have not helped in my situation:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Launch Firefox, Opera or Internet Explorer and attempt to view a website

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

Only sometimes. Say 50% at this point.

Hardware (HW)

Brand and Model of the system.

Lenovo T460S

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

N/A

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

Do not recall if the issue occurs when using only my laptop monitor. I will double check next time I undock it.

Occurs 50% of the time using only my three external monitors:

EFP - Dell 1907FP (connected via StarTech MSTMDP123DP and DisplayPort)

EFP - Dell 1907FP (connected via StarTech MSTMDP123DP and DisplayPort)

EFP - Dell 1907FP (connected via StarTech MSTMDP123DP and DisplayPort)

How much memory [RAM] in the system (see note2 below).

8GB RAM, 512MB Dedicated to IGP

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc<td style="border: 0px solid black; padding: 0 5.4pt 0 5.4pt; border-right: solid wind...

[idata]

Interestingly, the corruption in my version of Firefox occurs with white boxes (or blank spaces, if you will) but yours seems to show black boxes. It could be due to the differences in the Intel chips "Intel HD 520 and Intel H 530".

Maybe they both have different rendering algorithms that result in building images differently...

[FiZi]

I'm also using DisplayPort to drive 3 monitors and not using my laptops native panel.

I've rolled back to the production driver 20.19.15.4380 to see if the issue persists.

[idata]

In that case, you could try changing a few settings in the "Intel HD Graphics Control Panel".

In the Display tab >> General Settings:

Try lowering the refresh rate for your monitor(s) from 60Hz to 40 Hz or another value.

Also try changing the scaling settings.

[FiZi]

My choices for refresh rate are 60Hz and 75Hz. All monitors are currently set to 60Hz.

My scaling is set to 'Maintain Display Scaling'. Should I change it to 'Maintain Aspect Ratio'?

[idata]

I have mine set to "Scale Full Screen" to reduce loss of image fidelity.

[idata]

Forgot to mention (since you also have multiple displays), under the Multiple Displays Tab, try changing some of the values to see if it improves your experience in Firefox.

[FiZi]

Changed mine "Scale Full Screen" and we'll see what happens.

I see no relevant settings worth trying to change under 'Multiple Displays'.

-Eric

[TRant2]

For me the artifacts take their colour from the elements in the page. Most often they are black, since there is a lot of black text. If they are near the blue title bar, blue and so on.

I figured out the hardware acceleration by googling - firefox glitches|artifacts - and then browsed the resulting images to find those resembling mine. Here are a couple of results:

http://8pecxstudios.com/Forums/viewtopic.php?f=5&t=714 http://8pecxstudios.com/Forums/viewtopic.php?f=5&t=714

https://bugzilla.mozilla.org/show_bug.cgi?id=686782 https://bugzilla.mozilla.org/show_bug.cgi?id=686782

https://bugzilla.mozilla.org/show_bug.cgi?id=1067470 https://bugzilla.mozilla.org/show_bug.cgi?id=1067470

It seems not to be a new thing in Firefox, faulty graphics drivers have often caused the same in the past, and in some cases, it has been fixed with new graphics drivers as well.

[idata]

Thanks for providing the new drivers Allan.

I will install, test, and report back here, when feasible.

[idata]

Allan,

I tried to install the driver that you provided, but I got an error stating that the driver package could not be verified for use/installation on my computer.

Therefore, I am unable to install the drivers you pointed me to. I was also unable to install the drivers at this Intel link: http://https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- http://https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-

Again, due to the same error. Any other ideas?

[idata]

I was able to install driver version 4380 on Intel® HD Graphics 520 but I had to install it manually.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlDownload link:https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-Allan.