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Replying To:

Guest Guest
Oct 3, 2008
Vpro support resources

 

Hello,

 

 

I am trying to do some labor research on the benefits of using VPRO enabled technology to perform remote services instead of traditional dispatch of desktop resources. More specifically, assuming there is a 100% vpro enviornment, anybody got any data on the average time that remote "person" completes a remote software ticket? I am trying to calculate the amount of vpro "remote" engineers I would need to support my enviornment and establish a baseline on the amount of tickets a remote person can complete per day.

 

 

Thanks..

 

 

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